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January 2024 by Dale C.
Who; Chase Bank Where; Tracy, CA Branch Location; 691 W 11th St, Tracy Issue; I deposited a four figure check with said Bank on 01202024 and requested money back. The Bank put an as then yet to be explained hold on the check until 01312024 and wouldn't give the check back stating, "It was being processed". I returned on Monday afternoon 01222024 and asked the Customer Service representative for help. The Representative called the resolution hotline handing me the phone to explain my situation. After receiving the same explanation as from the original cashier, I politely but explicitly asked that my account be closed of all the Chase's people involved while receiving no acknowledgement, In my complaint to the Fed I also asked that my Social Security deposit(s) be returned to my original account. In the mean time, per Chases' cashier's recommendation I asked my Client to put a stop payment on the check. It's in process of being resolved leaving me without access to my funds. Too late, I was just informed via my client's text the check in question has already been cashed per the client's bank and have asked for a copy of the front and back of the canceled check in question. Is this potential fraud on Chase's part ? I don't know. I'm not an attorney that handles criminal cases. Update #2. I Just received a texted copy from my client of the canceled check showing the check has already been cashed by the client's bank meaning the amount of the check deposited to Chase has been settled though not in my favor.
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January 2024 by Chris Mosie
I’ve tried to open an account three times here, and cannot even start the process because they don’t have enough people working. It is like this at several chase banks in the area, not enough people and long lines. Push need to do everything online rather than attempt any customer service. I would happily use a different bank except I need to use Chase for my Zelle account due to monthly limits. No such thing as good customer service at this establishment!
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December 2023 by Lupe G.
Chase clerks wouldn't help you without an appointment -- instead they were just waiting for new customers. The person behind me wanted to open an account and she was help immediately. Truly felt humiliated... what type of customer service is this? Not having time for your 25 plus years loyal customers over a new one ? Teresa and Vicky both greeters refuse to let me be a walk in .... I needed to add my name into my husband savings account ... couldn't be done online or over the phone ... strictly at a branch service ... wow .. managers please train your employees better
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October 2023 by Dan S.
Very helpful & accommodating bank tellers. Will continue banking with Chase Bank @ Jarvis, Newark City , California
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August 2023 by C. G.
I had a question and called the bank 5 consecutive times - no answer. I walked in and there's nobody in line and a teller immediately called me up, as my phone is still calling the bank (it's literally ringing). I got my answer from the teller, but had my call been answered, it would've saved me a lot of time from having to drive to the bank. On my way out I told the 'greeter' I'd like to speak to the manager. The greeter asked me how she can be of service. I told her my issue with the phones not being answered. I called the bank as I'm talking to the greeter and again the phones just ring and ring and ring with a generic automated message indicating 'nobody's available to take the call'. The greeter hears the automated message on my phone, apologizes, and proceeds to tell me the manager is on a phone call and will be tied up for at 20 minutes. I walked out! Seriously considering closing out our accounts and moving our funds to our other financial institution, where they actually answer the phones.
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November 2022 by Arthur Evans
Absolutely not. I went to open a checking account bc my current bank is giving me issues, and I was told that there was a monthly fee unless I had $1500 in it. Sorry, didn't know I had to be rich to have a checking account
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March 2022 by rama selva
More waiting time and also excuses for not willing to customers
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October 2021 by Jesse R.
Asked the lady over the phone that I wanted to open a IRA account for my retirement and she tells me oh I can't help you I'll get a call back within 24 hours and here we are 72 hours later no call when I told her I needed to get it done right away terrible customer service
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October 2021 by john Metzger
This banking institution is continually going downhill! Went to cash a state of California tax refund check and they would not allow me to cash it. They stated it would have to be deposited and that I could retrieve the money the following day. Any wonder why chase, Wells Fargo, and BofA are the top three banking institutions for lawsuits.The teller stated sometimes the system allows us to cash it and sometimes it does not LOL
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September 2021 by Lien Pham
I try to call them like almost 20times but no one answer the phone ! I don't know why they put the phone number online for what , and I also don't know what are those employees in that bank doing:))
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August 2021 by Hasib Majidzadah
I called a few times, but they didn't answer there phone to see if there are available. So I drove down to the branch with my wife to open a joint account we got there 40 mins before closing. They told us they are busy and it will be a long process to open a joint account so I was very disappointed with this chase bank branch. The manager told me to come back next week ...instead I was there she could have helped us out. I thought customers comes first but not in this breach...vearly
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March 2021 by Rosy E.
The worse customer service. If I ask a question about my account I expect a proper answer not " I don't know the system is just allowing me to deposit" and this is the person that is training new employees as well. She didn't even have her name tag must be for a reason!! This person needs to go back to training and focus on how to read your systems to provided good answers at least. Forget good customer service that's another topic that of course doesn't have and need a lot to work on.
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November 2020 by Lorena Rivera
Staff here is Incompetent they Don’t offer Good customer service. They asked me to stand line for nothing! also you would think they would take care of business clients instead of treating me like trash. How disappointing.
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November 2020 by Mishelle L.
I got in line as I was told by a A lady at the door I asked her can I have a customer service I need to order a new ATM card she said I had to wait in a line and get it ordered by the teller I got in a line in the sun with a cane, finally got inside went to the teller she tells me the teller she cant order my card I have to wait on another teller I said forget it I'm not waiting on another teller in the line I will order online at home this is why I have another account at a different bank.
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July 2020 by Arturo Zavala
Never had a issue with chase until today. I had made a appointment to open a new account and while in there ask for a home loan. I was told over the phone to come 10 mins early, which I did. I got there and had to wait, which is understandable because of the pandemic. After waiting a few mins I was told to go back to my car and I would be called. After a long wait, I was frustrated and went back inside. Then the employee that had told me to leave and a banker started talking under there breath about me being there. Then the employee that was allowing people in starts yelling at me that I had to wait and making a scene. There miscommunication and horrible customer service has made me change my mind about them. I'm no longer going open a new account with them but I will be closing my existing account.