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November 2023 by tim congleton
Got my truck done same day no appointment. Since my daughter had to go on a trip the next day. Thanks guys.
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November 2023 by James Gomez
I recently had a troubling experience with Brake master, where the manager was directly involved in a highly disappointing and unprofessional incident. I had brought my car in for a brake master cylinder repair, and the situation took a deeply troubling turn.During the repair process, it became apparent that the brake master cylinder had been deliberately damaged, causing an unexpected and prolonged repair time. What was even more concerning is that the manager, who was overseeing the work, was directly responsible for this damage. This deliberate act of damage to my vehicle was unacceptable and unethical.To make matters worse, the manager showed no willingness to take responsibility for their actions, nor did they offer any resolution for the damage they caused. This left me in a frustrating and inconvenient situation, where I had to rent a car at my own expense due to the extended repair time.The situation escalated when the manager failed to show up for work the next day, compounding my problems and leaving me without a reliable vehicle.My experience with Brake master was marred by unprofessional behavior, intentional damage to my vehicle, and a complete lack of accountability on the part of the manager. I would strongly advise potential customers to exercise caution and consider alternative options for car repairs.This review is based on my personal experience, and I believe it is essential to share it with others to ensure they are aware of the risks involved in dealing with this mechanic shop, especially when the manager is directly involved in such troubling actions.
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November 2023 by Nathaniel Thomas
They only charged me $43 for my stud replacement but they will quote $175 at first. I will definitely go back if I have future problems.
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October 2023 by Danny S.
This is absolutely the WORST customer service I have experienced in a long time. Took my car in for a brake check, was told everything was good and 3 weeks later the problem didn't go away . I went back in just to find out I needed all 4 rotors and all new pads. I was told at the prior visit it was not inspected correctly?no apologies no discount nothing. How does this even happen? Not to mention the interaction i had with Christian on both accounts were awful. Im not sure how someone like that is in a position like that. Wow. I Will never return to this establishment.
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October 2023 by Cicily Marie
Incredibly professional team - they provided a free inspection, helped me understand the issues with my car and which needed immediate fixing. They were clear and informative. When I left and then had another question, I turned around and came back; they were just as kind to me the second time around, and invited me back at any time should I have questions about anything amiss with my vehicle again. I will continue to go to this facility for any of my vehicle needs!
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September 2023 by RON Battles
Wish my memory of names was better, but if you think about it, it's a team effort. Not just the the person at the counter, but the whole team, very quick, courteous, and efficient. Even helped by giving me a great priceThanks Tracy Team BrakeMastersService: Brake service & repair
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September 2023 by Ronald B.
trash ass place with horrible customer services and prices are a rip off would not recommend just take your car to advance auto down the street their prices, customer service and time it takes to get your car done are just all around better there
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August 2023 by Donna L.
Called today to make an appointment with my favorite brake repair person Henry Lee Bayne and was told he no longer works there and wasn't informed that he is now in another Brake Masters location was disappointed that the person I talked to didn't care to promote the business in anyway he could! A great service manager who cares about my car is hard to find .
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July 2023 by S- BP
Used to be great, I used them for many years and they were honest about the work needed to be done and the quality of work was very good. However, it seems there is a new sales guy at the front desk and he will try to sell you on services you don't need. I do most of my own services and I know my car very well. This guy tried to rip me off for $400+ for something I didn't need. I would not recommend Brake Masters anymore. I go to Advanced Auto in Tracy now and they have been very honest and technicians are certified.Service: Brakes
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July 2023 by peoples champ
Very nice service, facilities is great, all my worries and questions were answered and gave me discount on the work done that was entitled to me. I will definitely come back and refer and recommend this place.Service: Wheel alignment
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July 2023 by Sara Stadley
I've used Brake Masters for the front and back brakes on my car. They did a great job and I'm really satisfied with their work. I will definitely use them again for my car needs.Services: General repairs & maintenance
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July 2023 by Franca
So, my power steering belt broke on our way back from vacation midway.These guys had us in and out in about 30 minutes at a great price at that.Friendly, knowledgeable and very very helpful. If I wouldn't live an hour and half from them, I would use them all the time. THANK YOU GUYS ❤️
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July 2023 by Claudine Bugarin
Staff is pleasant and the services that come with the oil change are great! I like that they feature Valvoline Oil and prices are good and definitely going back!
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July 2023 by James Nunes
These guys are my complete go to place for brakes and service it is what they say brake masters very easy to do pricing is fair enough lol what more can I say I've trusted them with my life they did my brakes they are pros
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July 2023 by Ivy M.
They are awesome the best customer service!!! They deserve 10 stars. Reasonable priced and very kind and professional