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December 2023 by Juan P Ramirez
Worst experience ever as a customer, the manager at this location is the worst person in customer service the I have encountered, boot barn drop the ball & didn't sent me a email with a code the need it to be scanned at the store & the manager knowing the I didn't received this email, didn't try to do anything to help the problem, she said "well if they didn't send you that email there is NOTHING I can do" when she represents Boot Barn at the store. I felt discriminate against for being Hispanic.
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March 2023 by Gerardo santiago
Staff very friendly and helpfull
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March 2023 by Athena L.
I needed a pair of steel-toed shoes for work and the employees were very kind and happy to help. Emma showed us to the section and picked out a couple that were popular and came to check in on us a couple times to make sure we were finding the right fit or had questions. I ended up spending less than I thought too! Overall a great visit!
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July 2022 by Ale R.
I had not gone to the Tracy Boot Barn in a while . Normally their staff is very friendly . They usually greet you as soon as you walk in . when I walked in yesterday morning I had the worst experience . I walked in looking for one specific item . I walked in and one staff member turned to look at me and then quickly looked away . The other didn't even bother to turn , I understand she might have been busy . I get it , I've worked retail before . I was in the store for about 20 minutes . The same girl who saw me as I walked in and didn't even care to greet me , didn't even care to ask if I needed help . She completely walked right passed me and didn't say one word . I felt a little uncomfortable, but I was looking for one thing in specific . After looking for a while with no luck I finally decided to ask the same girl for help . She didn't seem like she was even I yersted in helping as her answer was very blah... anyways , I hope next time I go in I see different faces who are willing to help and make people feel at home .
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April 2022 by Samuel Decasas
Good experience helped right away
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March 2022 by Frank Gilliland
Julie showed Great Customer Service
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December 2021 by Jess Rubio
Awesome place to shop for work boots and boots in general.
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October 2021 by Amy D
Expensive. The boots are good quality.
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July 2021 by Matt
Lovely place with a cozy country atmosphere, the employees are very willing to help, especially with finding the right fit for a boot, no matter how unique your feet.My only complaint is the lack of pant/belt sizes above 40 for men. It's understandable though as their clientele is not usually of bigger sature, and they do carry larger sizes for some apparel online.
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July 2021 by D Dickson
Nice selection of boots and western wear but a little bit pricey.
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July 2021 by Theodore doCarmo
Very friendly and helpful staff
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May 2021 by Guero Sigala
Honestly if your looking for fast and great service I recommend you come here!
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April 2021 by Paulo Jimenez
So many boots ? all kinds.
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March 2021 by Gilberto Vasquez
Boot Barn was great. Customer service was also great very attentive employees with customers walking in and walked right up to each and every customer asking them including myself if I needed help finding anything. Awesome work employees keep up the great work.
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March 2021 by John Parnala
It was great. Wifey went in and found some work boots right away at a good price.
