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July 2023 by OnCall Towing
The Worst customer service. Every time you going to this store waiting for 45 minutes to talk to someone but at the end no result the issue won’t resolve!!!! I charged over on my bills, they mislead you give you wrong estimate. I will go ahead and switch to something else.
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January 2023 by Amy Vieytes
Angelo is one of the best ATT customer service agents I’ve worked with
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December 2022 by Arlene Debose
It’s 11:30 and the store isn’t open yet been here a while!!
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November 2022 by Suzi Vasquez
My cousin went into the Tracy location for a phone upgrade. She met with two girls there that talked her into changing her tv service. They were nice but miss informed her on almost everything. The girl that said she was a manager or supervisor had her to to transfer the information. He he our review and praised herself like crazy. My cousin did not give her permission to getting into her phone that way. My cousin is very upset with the service she has been fighting with since she went into the office two weeks ago. Zero for them. I will never use ATT again.
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November 2022 by Blaine Bowden
The associate not only helped me get the best deal on a new phone, but also saved me improved my data plan which also saved me money.
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August 2022 by Gina Rosenow
We went to the AT&T store at West Valley Mall the young lady who helped us Erilena was very friendly very knowledgeable she took care of us in a timely matter we left there with everything that we needed and ready to go with our new phones. Fantastic customer service
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July 2022 by Susan F.
Over the past few years this has been my go-to for phone service needs. Very helpful staff also. Some shortage of stock recently but that's due to robberies they said.
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May 2022 by Renee G.
Thank you Sunny for making switching carriers a seamless transition. He's attentive and has great customer service skills
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May 2021 by Mark Cordes
Great service.
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April 2021 by PK V
The store manager Sergio went above and beyond. He took care of my concern and more. Thanks so much.
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March 2021 by Lisa N.
When I went to pick up and activate my new IPhone 12 Pro Max, the manager of the store(Sergio) told me I was eligible for a $750 trade-in for my old IPhone 8. Just needed to bring it in after I deleted all my data. Went back 2 days later and was told that no trade-in allowance was available because I paid for my phone in full instead of the installment plan. I had told him several times on my first visit that I had paid in full but he was trying so hard to sign me up for ATT-Tv that it seems he didn't listen to that. It doesn't say much for his customer service if he doesn't even listen to what he's being told, especially since it made a $750 difference to me!
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March 2021 by Merlee Banez
Really great customer service. Sergio was so helpful. I highly recommend this store.
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February 2021 by Merlee B.
Sergio was super helpful at looking over our accounts. I highly recommend this store. They have great customer service.
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February 2021 by Paolo Torres
Sergio was very helpful and we are very satisfied with his services! I highly recommend this store and make sure to ask for Sergio!
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March 2020 by Harsh Patil
Would give 0 stars !! HORRENDOUS SERVICE
