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August 2023 by Luis Hernandez
Really need to extend your hours to at least 8 o’clock. The business is more of an inconvenience than it is convenient to be closing at abnormal times like that. I keep showing up every time you guys are closed or right about closed because I am not used to stores clothing at such weird hours. Especially a hardware store. Somethings so important to it has happened enough time to where I am not going to come back unless I really have to. Very irritating. Stay open a little later and have some normal hours like everyone else.
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August 2023 by Nachhattar Singh
Dylan was very informative and helpful it would of been nice if any of the other staff members were half as pleasant, the rest of the staff should take notes so people can have 5 star experiences consistently.
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August 2023 by Mike Kugler
I like this place, I probably shop there once a month. The staff is always friendly and knowledgeable. I try to go there first when I need something, before going to Lowes or Home Depot, it has that neighborhood hardware store feel.
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August 2023 by Stephanie N.
I want to say thank you again to Derek for helping me find the thingamajigers and the whatchamacallits, and even though I had absolutely no idea what the technical name was you listened and understood from my hand signals!! Lol Again thank you very much :)
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July 2023 by Freda Hensley
Great customer service! Greeted at the door and shown exactly where what I needed was located!
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June 2023 by Dina Q.
Yesterday I found myself needing to wait for several hours in Tracy for a pet service and I couldn't believe my great luck in finding the local ACE Hardware on North Tracy Blvd. The day before I had spent the day trying to find a locksmith storefront where I could make a copy of a 2011 Honda CRV car key. Almost all in the bay area are mobile. I walked into ACE Hardware and immediately was helped by Derrick, a 20+ year employee of ACE. He was incredibly helpful, professional and knowledgeable! When I asked if they made car keys, expecting a "no", he said that this ACE does indeed make car keys onsite! Even though you normally need an appointment, Derrick enthusiastically jumped into my project, including cutting the key and programming it to my car! It was a very reasonable price of $129 which is the lowest I had found--some places were $200+ for a programmed key.I highly recommend this ACE hardware. You are generally not going to find this high-quality service at a big box hardware store and it felt great to be supporting a local business.Thank you Derrick! If you need a car key, go to Van's ACE Hardware in Tracy, CA!
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June 2023 by Alejandra D.
Came here because I heard they had pies from The Pie company based in Ripon. Was not disappointed! There's so many options and a staff member saw us trying to pick and gave us his personal recommendations. You can tell he was excited about the pies, I almost thought he worked for them. He just loves their pies. We told the cashier that it was our first time trying the pies and she was also happy to tell us all about them. The pies here are $19.95?/pie but worth it bc it saves us the drive to Apple Hill where we usually get our pies. We picked the peach cobbler and the boysenberry cobbler.
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June 2023 by Joe Seimas (DRE# 02177368)
They had what we needed, in and out in less than five minutes. Great Service. They have all your BBQ and gardening needs.
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June 2023 by Pat Asuega
Terrible customer service!We asked for a certain item and the man working there gave us directions of where to find it but his directions were unclear and when we asked again he act as if we were suppose to know the store by the back of our hand. Then He starts pointing which makes no difference and no sense because we can't see through aisles and walls! Like HELLO show us the way!And than we finally get to where we want to be and the person that works in that station is lost just as much as we are. Then an older lady worker comes to help but is no help at all and puts customers in danger by the way she handles the scissor ??♂️But... than we FINALLY meet a worker with some common sense and knows what they're doing and that workers name is Dwayne! Thank you Dwayne!After we finally got help from Dwayne we go to the register and just when we thought it was over you thought wrong! The checker at the cash register was just as lost and no help!Bad experience! But thank you Dwayne for being the only one with some sense in that store!
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June 2023 by p greene
The tall good looking young man that helped us with our fastners, was excellent at his job. Thank you again sir!
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June 2023 by Lee Adams
This is the best place for all your barbecue supplies! Whether it's grills, smokers, seasonings, or pellets, Ace has it all. Oh yeah, and hardware too!
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June 2023 by Lena Flores
Great customer service from Dwayne with my 89 year old Dad. Very patient with him.
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May 2023 by Lee A
This is the best place for all your barbecue supplies! Whether it's grills, smokers, seasonings, or pellets, Ace has it all. Oh yeah, and hardware too!
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May 2023 by Brett C
On April 30th, I went to Ace to buy some paint that was on sale. When I got there, the sale price was not displayed. I inquired with a customer rep and showed her their website; she’s seemed confused. The website clearly showed Van’s Ace with the discounted price. After inquiring with the manager, I was told they would not honor the online price. I purchased the paint anyway at the non-sale price.So today, May 1st, I decided to place an online order to avoid the last fiasco. Everything appeared to go smoothly with the order….until I arrived at Ace. When I inquired with customer service where I could pick up the order, I was told the on-line inventory was not accurate and the paint I ordered was out of stock. I try to support local even though it’s more expensive, but I guess no good deed goes unpunished. Thanks for wasting my time twice now Ace. There won’t be a third.
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May 2023 by Leo P.
This location doesn't have a rest room for paying customers. I will never come back here again. I will bring my money to home depot. I feel bad for those customers who needs to go to rest room due to health issues.