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December 2022 by Adil S.
No surprise here, this location is a 2 star rated store. Dirty aisles, poor management, rude employees. After living in the Torrance area for 37 years I have never had such disgusting service. Associate Beverly was on her phone for 2 minutes while we waited at the register. After ringing us up another associate came and added 2 candy wrappers to our total which were .20 cents each. I asked the employee why these were added and she accused my daughter of eating them. My daughter NEVER eats Airhead candies. She also is very honest and tells me when she wants something, she knows I'll happily buy it for her. My 5 year old daughter can't stop asking me why she was accused by these ladies, and tells me " I never took those candies". Once we paid for the groceries Beverly never asked if I wanted a bag, she never even passed over the groceries. After paying I had to reach over to grab them. She then went on to make rude remarks, "well you didn't buy a bag". I was never offered a bag, she continued on her phone and rang out my items and I paid. At this point I was Furious, I asked for a manager. To my utter disappointment a lady by the name of Angie came. This lady was worse than the original employee, shocking she has been there since 2004? This lady couldn't manage a herd of sheep, she went on to defend her employee and did NOTHING to de-escalate the situation. Terribly ran store, if I come back here it would only be in an emergency because nothing else is open. Angie tried to flex her "management" position which is a joke, her years of tenure with Walgreens have taught her nothing.10:30am December 20th, check the cameras; I am sure you will be utterly embarrassed that my daughter never touched your .20 candy.
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December 2022 by Jakeisha G.
12/5- I place an order for holiday cards and arrive well after the "Earliest time available" time. The store is empty and there is one employee at the cash register near the door. I ask him for help and he tells me to press the button on the counter of the photo area. I press the button and wait. I probably heard the call for help over the intercom about 10 or so times before I go back to the guy at the register and ask him to help me. This guy tells me they are understaffed and someone should arrive shortly. At this point, I was in the store and one other person was shopping down one of the aisles. Someone eventually came and she was pretty rude. I told her my full name and she asked when I placed my order. I said I placed the order today. With an irritated look, she asked again, "Like when did you place the order? What's your name? What's your last name? Oh, the order isn't ready, I need about 20 minutes."Since I could not wait for the order I went home. I honestly wasn't sure if I would bother returning because I was so disappointed by the treatment I received. This person seemed highly bothered by my presence. 12/7- Over the next couple of days, I didn't get a chance to order cards elsewhere so I decided to give this place another shot. I went straight to the photo counter and pressed the button. A gentleman came right over and found my order. I was in and out in under 2 minutes. When I got home I really hated the "photo print" Christmas card. It seemed super flimsy and cheap!12/8- I go back to the store to return my original order and pick up my new set of cards. I see the same lady from Monday night but she had her back to me and was working on the machine. I waited for a while and then repositioned my body to be more visible. I started making little sounds and noises to get her attention but she ignored me. I pressed the button on the counter to get her attention. She came over and asked how she could help me. I told her I wanted to return my photo print cards, pick up my new cards and pick up 1 single photo. She begins to process my return and tells me that I need to show her ID. I left my ID in the car so I ran to grab it. When I came back, she said she could not find the photo. I asked about the cards. She raised her voice so loud and said, "I did not check on the cards because you never told me you had cards!!!" I took a deep breath and told her that I was not hard of hearing. I told her again I ordered a set of holiday cards. She then asks me how I want my return. I told her I didn't care because I wanted to make another purchase. I also told her I didn't know the different return methods so she could do was she felt was best. I originally paid with a credit card but she took cash out of the register and slammed it on the counter. She went and found my holiday cards and slid them to me. Without a word, she turned and went back to working on the machine. I just walked out. I didn't want to be subjected to this lady anymore! I didn't even care about my photo. She can keep it! I won't be going back to this location.
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May 2022 by Lashawn E.
This is my favorite location for photos and canvases. I had a canvas framed at this location, and approx 3 to 6 months later it cracked on one side and the warranty expired. Giselle went beyond customer satisfaction by explaining the policy but stated that she would discuss the situation with her manager about repairing at no charge, and would call me with an update. Giselle did exactly what she said she would do. I received a call within 1 hour stating that the manager would make an exception and fix the frame. Additionally, a few hours after that I received another call, the same day, advising that the reframed canvas was ready for pick up. I do not know the manager's name that approved the exception, but I am grateful to Giselle and the manager for their act of kindness. I stopped by yesterday (May 16, 2022) to pick up another canvas order and Giselle helped me once again. She probably didn't remember me from last month but once again her demeanor was professional, she was helpful and kind, and it is apparent that she loves her job! Thank you Giselle for consistently demonstrating 5+ star customer service!
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April 2022 by Durward J.
I had to get cough medicine at 3am. Two CVS stores near my home, posted 24/7. However both were closed wasting my time and fuel. This Walgreens was open, and provided me what I needed. I tested negative for COVID-19, but I had a reaction to my second Moderna booster, 6 days after taking vaccine. I developed a cough, chills, slight fever, headache, and rashes on my face. I had used up my Tussin MD Max & Musinex. My wife developed a a fever and severe cough. Still using cough med 21 days after second booster vaccine. Dr's not sure what it is, but this is spreading to children and adults. I recommend this pharmacy for late night pickup. Friendly employees!
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April 2022 by Roseann D.
I'm so thankful of Daniel for helping me at the photo services. I needed a passport photo for my son and this boy is very handful kid but Daniel is very cool and very accommodating. We got our passport photo for my son quickly and thanks to Daniel professionalism the whole transaction went smoothly.
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March 2022 by Jon B.
Just got profiled at this place by this lady who works there. She pretended to buy something but she clearly was following me. horrible place.
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March 2022 by Kevin Q.
As a regular customer, I must say this place has exceptional employees. Great service, and helpful employees. When a printing machine was down, an employee once called me with their own phone to inform me of a longer print time, I appreciated it very much.
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March 2022 by Christanne C.
Came here to do a return because the items I did an order pickup for were open and even missing items... I was told I couldn't make the return there because the items weren't going to be in their system. Now, I have to go to the one I did the pickup at to do the return. Super inconvenient. Doesn't make sense, but whatever. Never going to do an online pickup with them again. 2 of 3 items were open and used. Personal items. That's disgusting to sell it like that Would NOT recommend Walgreens
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January 2022 by D C.
would not shop at this Walgreen. It's a poorly run store. Went to the store and was greeted by a hostile store female stocking clerk (one with glass and point tail, wearing light blue T-shirt) when asking her about the items was showing in-stock in store website. Not sure what's the hostility, when you are there to shop. Will not go back to the store ever with this type altitude from Walgreen employee. Store like this will eventually die and go bankrupt.
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December 2021 by Samantha H.
FYI this Walgreens does NOT carry an elf cosmetic products! I don't understand why they wouldn't but I'm not mad. Just a lil irritated.
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September 2021 by Jarod W.
The pharmacy staff at this store is unbelievable. SO rude and unhelpful, and just give attitude. Especially the lady who is at the back desk where you check in for vaccines, no idea why she was ever hired in the first place.
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May 2021 by Kevin T.
Thank you to Pharmacist Helena and her staff for my vaccinations. Well organized, friendly and professional service. Answered questions thoroughly, giving me confidence in their protocol. Sign up, arrive early or complete short form online. Efficient service and No waiting in line!!!
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February 2021 by Evie E.
4 stars for the always neat and tidy displays. LOVE having something open 24/7 somewhat in the vicinity. Tall black cashier is a great kid. always friendly & helpful. theres a light black young girl on the swing shift that sticks out as a great girl also. other than these 2 the majority of people I've encountered dont seem to pleased to be there. I will say this particular location has the worst mostly non existent clearance section of all the Walgreen locations. prices are pretty high but exception of some decent sales. it's a trade off being one of the very rare 24/7 open spots.
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February 2021 by Megan R.
Staff does all the right procedures regarding COVID-19- they also have some new items for personal care during this concerning time. Great place for one stop shop items as well!
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September 2020 by Jacob D.
Came here during my lunch hour (location recommended by my co worker) for my quadravalant flu shot and was in and out in less than 10 min. Parking is plentiful but located on a very busy street (Sepulveda Blvd). Pharmacist was very efficient and friendly, and cashier was friendly as well.