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April 2023 by John W.
The Arrowhead CU website does NOT allow registration applicants to specify a PO BOX Mailing Address. The major reason for a PO Box Mailing address is to maximize delivery reliability. Residential mailing addresses are more likely to be robbed or misdelivered to, than a POBox in a Branch of the US Postal Service. I guess they could be robbed, but I have never heard of this except in old Westerns on TV. I do NOT want to receive postal mailings at my residential address. My landlord specifically warned against this. I can not believe that Arrowhead CU would force this upon a customer. Instead, I think there must have been a website design error or coding error. Please fix this so that I can join safely, so that may revise my review.
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June 2022 by Delbert R.
Congratulations to Isabel Aguilera on her recent promotion to Branch Manager and new assignment to Torrance Branch. She is exactly what the Torrance Branch needs. She has the skill set of knowledge, experience and customer satisfaction that will elevate the Team Members and the branch to the next level in service. She will be missed at the Long Beach Branch, but Torrance will be gaining a dedicated and caring Branch Manager that could be the next AVP or CEO for Arrowhead. Wishing you the best and a successful career. Keep looking forward and make your goals come true. Delbert
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May 2022 by Tenisha J.
Banking with Arrowhead credit union has been a great experience,What makes this bank so terrific are the people who work there. Each and everyone of them make me feel special and take time to greet me and laugh and create a new experience each and every time I come.. I can go on and on about the great times here and yes I'm talking about the Bank, lol, NEVER A LINE EVER!! And I mean Ever!! GREAT CUSTOMER SERVICE ALL AROUND THE BOARD I LOVE THIS BANK AND THE WORKERS TOO
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March 2020 by DONNA P.
I was looking for a good credit union and came across this one in my favorite vons store !!! I spoke with Samantha Hernandez who was so helpful and super sweet . I ended up opening an accts there. Because everyone there made me feel so special and you can use the atm at 7-11 without being charged, all the tellers go over and beyond for you
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March 2020 by Alana M.
Last week I went to LA to visit my grandma. I accompanied her on her visit to this credit union to open a CD. They already knew her by name and immediately walked her to a table. The CD promo had already expired but they were able to pull some strings since she was a long time member to get it approved. I just want to personally thank them for being so sweet and patient with her. She was so excited to go to her bank and I didn't understand until we got there, her smile when she walked in said it all. I initially forgot to put a yelp review, I talked to her this morning and she reminded me lol. Their shirts "Always Happy" suits them perfectly. This is the happiest bank that I have ever been to.
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March 2020 by Teresa C.
Couldn't have been more happier with the customer service I got from this branch. Walked in to open a new account and had such a warm greeting! The staff here is great!
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March 2020 by David A.
Arrowhead credit union is one of the most amazing credit unions to be a part of. Jennifer and her friendly team always provide great customer service. Highly recommend for any financial needs!
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August 2019 by Jacob B.
Fabulous service! I was trying to refinance a five unit building (commercial property) for over a year and a half. I was looking to refinance my property that's worth approximately 2 1/2 million dollars. I wanted to pay off my old mortgage that was at a higher rate and pull out a little cash. I wanted do do a refi for 1 million. I thought it was an easy loan to close since I only needed to use LESS than 40% of value of the equity of the building. I went to plenty of big banks (Chase, Axos Bank, Bank of the internet, Luther Burbank Savings, Wells Fargo, One West Bank, Banner Bank and 3 mortgage brokerage companies that claim to say they specialize in apartment building loans/refis. I even tried to go to SBA Loan specialist banks and brokers. I also tried to go to a few credit unions as well. At the beginning they all said that they could help me but at the end of the day they either wasted 1 to 2 months of my time or took my money for an appraisal and did not do ANYTHING AT ALL!!!! I felt sooooo BAD I paid two banks ((( AXOS BANK and Luther Burbank Savings))) money up front to make an appraisal ahead of closing to pre pay the appraisal company to do an appraisal of the property prior to closing or even going into escrow. After they received the appraisal back and my property appraised for approximately 2.5 million. These two institutions told me they would lend me less money than I was asking for or gave different reason why they did not want to close the refi. I felt I was misled and they did what i feel was a bait and switch on me. Unfortunately for me, there was nothing I could do since I pre-paid them I had to walk away and lose the money. I still may end up suing them in small claims court to get my $3500 back from them. I am a busy father of seven children thank G-d and I do not have so much free time to go to Small Claims Court. To make a long story short Arrowhead Credit Union was HONEST, STRAIGHT and FAIR with me and THANK G-d, did what they said that they would do. Mr. Henry Wang from the commercial loan department told me that he would give me a loan and close the escrow and thank G-d he did!!!! I gave arrowhead Credit Union the money to do the appraisal upfront so that they could pre-pay the appraisal company perform an appraisal on my commercial property and they came through and funded ((-: If I could give Arrowhead Credit Union more than five stars I would in a heart beat. Mr. Wang who is the commercial loan officer and his team at the credit union are super nice people that made me feel important, like I was family! They really care and they are truly professional. THEY ARE TRULY MENSHLIK AND HONEST!!!! I LOVE ARROWHEAD CREDIT UNION SO FAR!!! I insist that if anybody out there is shopping around for a commercial loan or re-finance I strongly believe that you should call Arrowhead Credit Union and ask for Mr. Henry Wang or some one on his team. You will see for yourselves if you call them, you will not regret it. From the beginning (your first call) you will see that they do NOT play games and are strait shooters. They would tell you within 3 to 5 days if they could close or not and they will not waste your precious time (-: I guarantee this!!!! (-:
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June 2019 by Jimmy R.
Close by... Quick and Nice people .... Great loan rates ... Glad I found this Credit Union Car loans and Home loans .. Nice and clean inside by the way
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November 2016 by Lusine Karapetyan
It's closed at 8pm
