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August 2023 by Tina S.
I don't know why I keep using this pharmacy. They have no respect for your time. Had an appointment for an easy shot at 1:15. It's now 1:53 and I asked when we would be called and was basically just dismissed because they "had to mix the shot". Why make an appointment then? Two others have been waiting as well and the people behind the counter are pretty much acting as if they can't see any of us. One of the other customers just left in frustration...Walgreens: please fix this. 2:05. Finally done
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June 2023 by Kamran N.
Awful Pharmacy. There is a so much better place right across the street from these nincompoops, CVS.The staff is always changing. They can not retain anyone because of their treatment, I am guessing. Not surprising.Long waits and rude treatment is what you get walking into this place. If you get a wrong medicine its on you, they do not do returns.Do yourself a favor and go some other place and avoid this pharmacy like the plague.
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April 2023 by Angela M.
Shout out to JP! He is all about excellent customer service and leadership skills in view everytime I need a item or two. He makes this location feel like a place where neighborhood folks like me can depend on Walgreens. In world where it's mostly about corporate this and that, hands down JP is warm and welcoming. Thanks JP! I came in today a hot and tired mess and your kindness helped refresh my mindset. I appreciate you!! All the best and YES survey in queue. THANK YOU!
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March 2023 by Bill C.
So many confirmed 1 stars. Terrible location. Don't bother ordering online. They are either so short staffed or don't care to assemble your order certainly don't live up to what the website says. This store is a complete and utter disaster. AVOID
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October 2022 by Chris D.
Never have I ever had sooooo many bad experiences at a local Walgreens until I moved to torrance and started going here, do yourselves the biggest favor you could ever do for your stress lol. Don't bring it here. They got my prescription Monday morning it's Thursday night and they said the pharmacist is working on it.... Out here people apparently suffer from lack of meds/ service? I'm pretty sure all pharmacies of this big company get meds the same way when there ordered and brought within two days.... I've had this prescription long enough to know how it works. Either someone forgot to do the simple task of ordering but regardless the answer "we don't know when it will come" seems very ancient and a bunch of bs from truth. Watch me call my doctor to transfer scrip to another place and get it same day or next. Either delivery hates this pharmacy or they jsut really don't take responsibility for a mistake lol. I even had the first person I talk to verify it will come latest two days .... We're hitting 5 days and nothing lol. Nor did they offer to mention I can ask my doctor to change where I fill.... Again either non educated or just that lack of customer service from Walgreens again. Smh don't go here y'all save yourself the head ache. God forbid this prescription was for an illness wouldn't I be jsut screwed
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August 2022 by Shannon O.
Came to get a prescription after being at urgent care. Everything was going smoothly until the pharmacy tech told me that the doctor needed to fill out two portions of the RX (my address and DOB). I go back to the urgent care to get it fixed and they say if there are any issues, to have the pharmacy call. I've been sitting here waiting for my prescription for about 45 minutes without having anyone update me on anything or even letting me know how long the wait will be. My whole appointment at the urgent care was faster than this. Normally I can be pretty understanding when it comes to situations like this but I've never had to be sent back and forth between places. It's not the most pleasant experience to be sitting in the pharmacy waiting area with my cough, waiting to get the prescriptions that are supposed to alleviate this.
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July 2022 by Jane D.
The store itself is fine but I recommend avoiding the pharmacy at all costs or risk getting an ulcer on top of any other condition you may have. It is impossible to get a hold of the pharmacy by phone and you will see why when you are standing in line waiting to pick your medications. You will hear the phone ring constantly and watch the pharmaceutical technician pick up the phone without saying anything and push the hold button. The person on the other end of the phone call is placed on hold with the phone ringing in the pharmacy again every 5 minutes or so. The technician will repeatedly place the call on hold until the system automatically disconnects or maybe the technician eventually hangs up on the caller. It would be far more considerate to have.an auto response saying the pharmacy staff is too busy to answer the call at the moment. When you do go into the pharmacy and mention the phone issue, the pharmaceutical technician will tell you that s/he heard they been having phone issues. It's happened to me in at least 5 different occasions to date plus I can see how they handle calls so no, I can't buy into that excuse. Unfortunately, Optum wants its patients to use Walgreens of all places so hopefully I can find another location!
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June 2022 by Chelse S.
Leon, who looks like he may be a manager or probably assistant manager should get a new job because he's clearly miserable here.
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June 2022 by Ham S.
Exceptional customer service by the Photo Department from JP/Jean Paul, Lily/Lilia and Brendan. I needed photos duplicated and the staff are knowledgeable and patient - explaining how to upload photos from my cell phone, how to select and customize my photos and pay. This store is always clean, safe, offers a variety of merchandise at competitive prices and is well lit inside and out with ample free parking. I enjoy doing business at this Walgreens, on Sepulveda / Maple, in Torrance and highly recommend this location. Ruth was friendly when I checked out.
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May 2022 by Monica E.
I tried returning an item , provided them with original receipt yet Ruth read trough my receipt as if it wasn't correct. She's very unprofessional and provides very low customer service. She called her manager Chris to the front. Chris refused to process my return. Terrible service from the staff at this store
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December 2021 by Brittany H.
Sent my prescription for IVERMECTIN to this walgreens. They received it once before but would not take my insurance so I had them transfer it. This time I was willing to pay outbof pocket. But Julie, the pharmacy manager, told me they will not honor my doctors prescription because it's not approved for covid prophylactic. I'm sorry, but who the hell do you Nuremberg violators think you are? When has there ever been a pharmacist go against a doctors order? Are you a doctor Julie? I'm sure lots of doctors prescribed drugs off the "fda approved list of uses" this is ridiculous. You are denying people potentially life saving treatment. Shame on you Julie and shame on you walgreens. You are knowingly preventing known cures that are fda approved and I hope you suffer the worse of karmic fates.
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November 2021 by Jesus A.
Took my son here for A COVID shot. They were very unorganized. We checked in 15 minutes before our appointment. After being directed to the wrong counter. Once we checked in they failed to tell us that there was paperwork to fill out. We waited for almost an hour before we asked for a reason for the delay. Then they told us to fill out paperwork. Within 5 min we had the shot. Tech was efficient and very helpful with a s*** hesitant child.
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November 2021 by Charley M.
Slow pharmacy staff, lots of mistakes. Other South Bay Walgreens pharmacies generally have their act together better; I try to avoid this location.
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November 2021 by Joseph Yamashiro
My wife made an appointment for late Saturday morning, and she still waited an hour to receive her COVID vaccine after her appointment time even though she arrived early. What's the point of making an appointment?
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September 2021 by Elizabeth G.
The drive-thru is convenient but so slow! It can take 10-20 minutes per car. I don't see how that much time is necessary. The customer service needs work. Not happy with this location and how it's run.
