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February 2024 by Mike T.
I'm fairly new to Dick's. I made some recent purchases using a gift card from Xmas. Ordered online and made some returns because what I received didn't meet my expectations. Several returns ensued, each time resulting in another gift card and another online order. All the returns were handled expeditiously with another gift card for the credit card. The shipping was fast and free because I reached the threshold of $49. I would have given 5-stars if the sizing described had been more accurate.
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January 2024 by Matthew B.
Girl with reddish hair at the cash register is extremely rude. She might have been a lead training the other new employees at the registers. She didn't know basic CA law about the minimum threshold amount allowing customers to cash out a gift certificate ($10 and below). That's not the problem, and I didn't mind she was unaware. The problem was her attitude. She seemed annoyed that I was aware of the law and that she had to ask her supervisor for advice. She gave me the remaining amount in cash begrudgingly, seemingly annoyed without another word. Why does this Dick's location always have the saltiest group of employees? I never experience this kind of service at Big 5 or other mom-and-pop sporting goods shops. Issue seems to be management at this location -- poor hiring and even worse training. If employees don't want to work or do what is part of their job then they should reconsider working elsewhere.
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January 2024 by Axel R.
I would give it a one star if it let me, There was a older guy working there with glasses and earrings that stopped me when i was using the scooter to get around, i hurt my knee playing soccer and needed it and he proceeds to get in front of me very hostile about it and tells me you can't be playing around on it (which i wasn't) and tells me wheres your handicap card demanding me in order to use the shopping scooter and well i got off it since i didn't, Theres many ways you can come up to a person and being aggressive isn't one......
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January 2024 by Hailey S.
This store will having you waiting 20+ minutes for your curbside order without telling you they are severely understaffed!!! Don't have me wait in my car for 20 minutes saying oh it'll be like 5 more minutes instead of being transparent. Then I tell the manager and he's like oh it's only 2 people working. Ok well including you Big Ed that makes 3 so get ur big butt down that escalator and start passing out orders beloved.
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January 2024 by risa y.
Always wonderful service here! Last night both Ed and George were so helpful, patient and professional! Finding the correct size for a bike is tricky, even with a sizing chart! But they were both just wonderful! Will definitely be back!
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December 2023 by Google user
Very nice place, fine material, great customer service and affordable prices. Great variety of product including clothing, footwear and accessories. The salespersons are very nice and helpful... Thank you Traditionz
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September 2023 by Jane D.
BEWARE OF PRICE GOUGING We purchased 1 sweater that had a price tag of $60. We didn't notice until walking out the doors that they charged us $65 instead, plus tax. We went back to have it fixed and thankfully they did honor it, but what if we didn't notice? $5 charged extra per sweater x how many people purchase it is very shady. How many other items are being overcharged at checkout?
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August 2023 by Jose S.
Went last night looking for a LA Sparks t shirt for my wife. I checked online first to make sure in was in stock at that store. Walked in and found every other team has its own section but no sparks gear near them. I asked an employee for help and to quote her "in the year that I've been working at this store we have never stocked any Sparks gear. I've never seen it." So we start walking out disappointed. As we turn a corner we run into three racks and 2 shelves full of Sparks tshirts, hoodies, caps and jerseys. Not a huge selection but definitely enough to notice. Wow, no Sparks gear at all? Lol
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August 2023 by Ghost F.
Store is cool. The staff and cashier was not polite at all. Tried to buy something and offered to walk upstairs to take a pic of the price etc. she was being rude so I didn't buy anything and won't go back either. I went upstairs to take a pic of the item and price and showed it to her before I left just so she knows add still attitude. If don't like your job then don't do it. There was only two at register and it was the Hispanic girl. If you want something go to big 5 sporting goods. Or Amazon if you can wait for delivery. Just missed out on couple hundred dollars and a customer. Two stars cause the store itself is decent as far as room and comfort. But everything you get there you can get at another sporting goods store or online without the rudeness of the cashier or staff
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June 2023 by Edward P Moreno
I went three times to see if they had a tuxedo shirt for tall men for my wedding. I spoke with the owner and they we’re going to order it. I called today after 3 weeks and they forgot to order the shirt. Disappointing….
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June 2023 by The D.
While I was searching for some women's cleats I had asked the lady with the curly red hair for some assistance and she gave me horrible attitude and kept ignoring me then when I asked for a manager she had lied saying that I came off rude when I did not. My experience at this store location was not pleasant and I will be shopping elsewhere.
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June 2023 by Vinay Y.
This is a huge, huge sporting goods store next to Del Amo mall. They have a massive selection of sporting goods and camping equipment also. Staff are nice and helpful. Main downside is the prices, rarely find any sale items and most of the time the exact same items are cheaper online, even on the Dick's website. However it's a good place to get things if you need something right away. It's a good place to browse for what you want as well.
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May 2023 by Roxane G.
I love this store. They have a great selection. I love the shoes and clothes for cold weather and sporting supplies. I just wish you could try things
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March 2023 by RB Mom. M.
The 5 star is solely because of Cesar who helped my family get everything we needed for my daughter's lacrosse game. We've been shopping at this location for years but today's customer service from Cesar was exceptional. Today is Saturday, March 4th, 2023. He was patient with us and he answered all our questions. We left the store happy.
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February 2023 by SoCalPaddler T.
Customer Service (or lack of) in the footwear area is atrocious. Multiple staff supposedly available to help. Even after putting my shoe request in the kiosk, I'm still chasing down someone to help me. Maybe it's because I'm a short women and not an athlete I'm overlooked, but it is ridiculous how long it is to get a pair of shoes to try on after tracking someone down. The staff seems to go hiding in the back. Like a bunch of young college kids with their first job who don't really want to work. This will be my last attempt at this store. Instead, I'll take my $150 to a proper running store.
