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December 2023 by Jared H.
Wonderful and professional grooming department!Kimberly is an incredible groomer and is known for her expertise in grooming Schnauzers.My Miniature Schnauzer, Moby, was a training model here for two years. Every grooming trainee did an amazing job, largely due to Kim's kindhearted leadership and expertise.Torrance Petco grooming sets the standard for professionalism.
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December 2023 by Marcela A.
DO NOT ORDER items with PRESCRIPTION online!! I placed my online order on 12/5/23 for my 2 dogs Purina OM diet food. I called the customer service on 12/12/23 & sw Ana to follow up on the order since I didnt have shipping info yet in my email. I was told that the VET document I submitted with my order was already approved. Therefore, I was assured that my dogs' foods will be shipped soon. This was the time when I emphasized the urgency of our situation. On 12/14/23, having not received any shipping info still I called the customer service again & sw Jean. Jean cancelled the original order I had w the approved Rx and she reordered it in their system charging my same credit card a 'next day delivery' and gave me a discount price for the inconvenience, too. Today, 12/15/23, I called customer service again to check the status of my anticipated order. I sw Salve and she said that there was no shipping info in their system. I finally just CANCELLED my order since the dogs have already gone to their sitter a few minutes ago... I was really really disappointed and furious, too!! Now, I have to pay EXTRA for my dog sitter for her to buy or order the food item herself for pick up because she has problems of packages being lost in their building!! Its causing me so much stress and now it became so costly for me!!.. Why cant Petco shipped my order 'expeditely'???? I have called in 2x to assure it's received today!! We are going on vacation PETCO IS STRESSING ME OUT!!So, in the end, I asked Salve (the rep today) to connect me to a manager or a supervisor so I can vent. And what to expect??? I was told that no supervisor or manager was available.. CONSISTENT UNRELIABILITY!! Salve said that she can make a call back request from a manager for me BUT that would be tomorrow, 12/16/23!! For heaven sake!! We will be out on vacation already!!
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July 2023 by George Heger
Dr.Gray and her staff was wonderful with my JackRussell Jesse who needed dental work and loving care she is an older dog and so sweet the staff at Torrance vetco was and is great ? thank you all so much from Willow H.
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June 2023 by Geddy Hewitt
Great place to get your pet supplies :)
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June 2023 by David Munoz
The vet doctor here dislikes animals by the facial expressions she gives. I wonder where all these vets graduated from. She apparently did not have anything but then I brought her to a vet in Mexico discovered she had a virus and high fever.
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June 2023 by Oscar Madrid
(Translated by Google) Very good vet for pets(Original)Muy buena veterinaria para Las mascotas
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June 2023 by Dominique T.
I'm new to the pet world and after shopping around at different pet stores this place is beyond over priced but of course we all know it's cause of the name.
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May 2023 by Jaime A.
After trying to purchase this same tower at PetSmart , store which refused to deliver and store that told me the cat towers came assembled and impossible to disassemble for pick up, called PETCO which in a very profesional manner offered delivery and explained to me the item , same item I tried ordering through PetSmart, was indeed capable of disassembly, and in fact it came disassembled in a box ready for pick up or delivery. So needless to say, ordered it from PETCO which delivered the cat tower in its box as stated, easy to assemble and ready to be enjoyed by my cat. Thanks PETCO, excellent service , too bad PetSmart is not up to the challenge, probably not a store problem but an unprofessional store manager at the Torrance, CA location (Hawthorne at Sepulveda) , issue I hope too management learns about, because you u are losing clientele thanks to boorish attitudes from your staff at PetSmart PETCO, 5 stars and great business, you do care of clients and pets , thank you PETCO !!!
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May 2023 by Google user
The vet doctor here dislikes animals by the facial expressions she gives. I wonder where all these vets graduated from. She apparently did not have anything but then I brought her to a vet in Mexico discovered she had a virus and high fever.
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May 2023 by Molly Anthony
What is vetco?? Lmao
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April 2023 by Dean S.
I absolutely love this Petco location. The entire staff is always very friendly, especially Brooklyn.She always says hi to my Frenchie, Delilah and always goes out of her way to make sure that we get what we need. She is also very knowledgeable. This location also has the best selection and set up that we have experienced at any Petco.
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March 2023 by Osvaldo Esquivel
I like vetco it's always clean and fully stocked,Their prices on flea medicine aren't the best and selection isn't huge but they have stuff.
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August 2022 by Chris F.
So apparently Petco does NOT price match Petsmart anymore. The employee said they only price match petco.com, meaning that the Petco in store price is higher than Petco online price. He added that they do not price match Petsmart because they are a competitor and that they lose too much. Umm yeah... so I will take my business down the street to Petsmart then. Instead of the store making some money and retaining a customer, I'll shop somewhere closer and cheaper or just order online and you lost a sale. Find another sucker to overcharge. If you shop at Petco, make sure you check petco.com to make sure you are getting the best price.
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June 2022 by Jocelyne K.
Manager rude and opted to not offer any credit rather than even store credit for the return of a dog carrier and surgery shirt. I am 3 days past 30 days - bought May 3 returning June 3. Per Petco corporate, just now, this was a decision that is made on discretion at the store and this was his choice. I had lost the receipt and had spoken with Petco corporate who showed me how to pull it up on my Rewards account. They are in original packaging. My dog had cancer and surgery. It has been an extremely stressful month so I am late in returning. It has also been extremely stressful financially and I really need my money back. I would have spent $30 today at this store either way, now I'll buy nothing.
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April 2022 by Charlie L.
‼THIS STORE IS SELLING EXPIRED FOOD‼I bought a dog treat from here and my puppy was having stomach problems and diarrhea. So I check all the snacks I bought him and the "Blue Buffalo Wilderness Trail Treats" was EXPIRED FOR OVER 2 YEARS !!!! Then I go back to tell them but every worker in that store is all UNPROFESSIONAL and tells me the can do nothing. So I go back to where I purchased the expired snack. And guess what I find in the shelf's more 2 YEAR expired treats.THIS STORE IS SELLING EXPIRED FOOD
