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March 2024 by Christine C.
I ordered an iPhone 15 Pro for my son yesterday and selected store pick up. He is an account manager. When he went to go pick up the phone, they said he needed to be 18 years old to pick it up. In the email instructions. It only states that he needs an ID and be an account manager. After they wouldn't give him the phone, he called me when he was outside of the store. I went on my Verizon app to see the pick up instructions to see if it said you had to be 18 years of age or older to pick up a phone. When I logged onto my app, it gave me a message of thank you for picking up your order. After talking to my son for a couple minutes he went into the store on the phone with me because I wanted to talk to a supervisor. The moment he stepped into the store I heard a gentleman say are you here to pick up your phone we have it in the back. Maybe I am wrong, but my only assumption is that someone was trying to take the phone and say that we picked it up and we did not.
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February 2024 by InkWell J.
After having the worst week with Verizon, one of the customer care representatives at this location, William, decided to make things worse. Not only did he charge my card incorrectly, he placed my order wrong as well and had the NERVE to get an attitude at me about HIS ERROR. Then, after asking to speak with his manager, Sarah, he hangs up on me and when I call back, he says "oh uhh I think she left or something?" Rude. Rude. Rude. This location may be worst than any of the others and Verizon MIGHT BE WORSE THAN T-MOBILE.
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February 2024 by Inkwell J
After having the worst week with Verizon, one of the customer care representatives at this location, William, decided to make things worse. Not only did he charge my card incorrectly, he placed my order wrong as well and had the NERVE to get an attitude at me about HIS ERROR. Then, after asking to speak with his manager, Sarah, he hangs up on me and when I call back, he says "oh uhh I think she left or something?" Rude. Rude. Rude. This location may be worst than any of the others and Verizon MIGHT BE WORSE THAN T-MOBILE.
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February 2024 by Rita DeBolt
I’m a senior and recently got my first iPhone and I’m finding it challenging since I’ve always had an android. Rick was courteous and helpful explaining a few things! My case had broken and he told me how I could get it replaced under warranty. Great service!
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January 2024 by Dojo 99
Terrible customer service. The store advertises a bunch of deals that are not accurate then refuse to follow through on the service plan they sell. Avoid this store location at all cost.
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January 2024 by gi
The worst provider ever! They changed my number 3 times WITHOUT TELL ME and don’t want change to the original number.Never recommend this for anyone. They treat you bad and don’t even try to help you.I just want back to T-Mobile cause i never had problems with them.Verizon is so bad!
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January 2024 by Jose Romero
Convenient, fast , professional service
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November 2023 by Zac Perkins
Deceitful employees with dishonest answers. The manager refused to speak with us. Would not recommend this location to anyone.
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October 2023 by jolyn c
Edit: so wow. The supervisor Sara didn’t cancel the device protection plan altogether. She made it so I was still charged for 2 days of the plan. A plan NOBODY AUTHORIZED Anthony to add to our line. Now they won’t pick up the phone. I’m filing a complaint with the FCC naming Anthony and Sara specifically.Anthony added a Device Protection Plan (DPP) to my mom’s line without her permission. She only went in because Verizon’s esim automatic activation did not work. Anthony fraudulently tacked on the DPP while placing an order to restore my mom’s pending international plan and that is how he snuck on the DPP and fraudulently obtained her consent without telling her.Mom went in by herself and had no idea he did that. Thankfully all the account managers on our plan got a text that he’d added the DPP, so we immediately brought it to mom’s attention.When called out, Anthony claimed Verizon adds DPPs automatically on new iPhones. That’s a lie; we’ve been with Verizon 20 years and we do upgrades almost yearly. He refused to remove it, said we have to do it from our end. Then he had the audacity to say “have a nice day” and walk away without removing the plan.We insisted they remove it themselves. Had to get a manager, Sara, involved. No apologies from her, and she didn’t even claim it was a mistake. Just rudeness and entitlement from her too.They don’t deserve the performance indicator credit for that kind of predatory behavior, taking advantage of my mom like that. I won’t lift a finger to remove that plan myself or risk paying even one pro rated day of that plan. We are long time, loyal customers - but sometimes Verizon makes it hard to be. Do better Verizon.
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September 2023 by Daniel Landeros
Arrived just to pick up my new watch and trade in my old one. Simple but it took over an hour because Rick the specialist couldn’t process it because he kept stepping away to do other things all while the associate next to him was with his customer throughout the whole process. The watch I’m trading in was a series 7 but he insisted that it was a SE. Might be why he couldn’t process it even after calling Verizon for help. It’s also really clear that he’s eager to leave as it’s close to closing.Then to top it off I end up processing the trade in on my phone and select the drop it off at the store. To which Rick says you can’t and have to take it to fedex. So I pretty much have to do this guys job.Then when I ask for manager to tell her about my experience all she says is that’s what he’s suppose to do. The manager Sarwat then doesn’t want to give he mer business card. Manager was rude and brushed off anything I told her.
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April 2023 by Giovanna Zarba
Alan at the Torrance location has exemplary customer service. Patient, kind, knowledgeable. Many thanks for the help!
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March 2023 by Ronald Ho
This review is for Aldo who help me switch the number from existing carrier to Verizon. I originally try to switch my service from online service but they could not assist me. So I have to visit this corporate store to find solution. Aldo was assigned to assist me and he is very patient to explain what happens and what he will do to help me out. It might take a while, but I am glad everything works fine now! Thanks Aldo for your excellent service!
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February 2023 by Blair Sun Chee Fore
Not sure why this store has low ratings. Maybe because it's busy. Just plan to wait a few minutes.Michael was awesome, patient with our questions, and extremely knowledgeable. Effortlessly got us to see the value of improving our plans and was honest.Super good experience.
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February 2023 by Marie Kang-Scott
Went in there to change my phone to S23 and had questions about the phone. The staff was not knowledgeable of the phone nor their features, and the guy were so rude and condescending. We went to a Best Buys instead.
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January 2023 by paris love
David is amazing at his job! Very helpful when getting my friend her new phone ! Also gave me great life advice :) Thank you for your help !!