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February 2024 by Tamara T.
We recently dropped off a U-Haul truck and Dolly here and Jeff Garrido helped us out. He was very friendly and made our return super easy. We actually rented the U-Haul and Dolly from another U-Haul distributor in Rancho Cucamonga and dropping items off in Hawthorne and didn't want to incur any extra charges so we asked for the drop-off to take place here. We dropped everything off at 11:40 a.m. and Jeff took care of it quickly and we were out the door in about 10 minutes. Thank you Jeff and the whole U-Haul crew!
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January 2024 by Norman Harris
Great staff. Friendly, funny and fast.
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January 2024 by Kaziah Camacho
I have rented from here several times and I’m always beyond happy with my experience with their service, cost and employees. Priscilla is always an absolute joy and extremely helpful. She answers all questions asked and explained everything perfectly.Definitely renting from here again when needed. As well as I always told a bunch of people about how great my experience was.
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January 2024 by The Anderson Family
All staff very friendly and knowledgeable. Truck was clean and worked great! Liked how I can park my car close by as well unlike other locations.
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September 2023 by Victor G.
This location was fast and friendly. The agent that helped me, SK, was dynamite!! She was efficient and funny!
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September 2023 by Arlo A.
Been here a few times over the last couple years. Employees always nice and manager Jeff willing to help if needed.
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August 2023 by ECho C.
very pleasant & helpful.. nice people.. i will go there again if i will need a box truck to rent..
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January 2022 by Nika Kaminska
Super smooth experience. Called them from a gas station to check the type of fuel, they answered within a minute. Also they work on Sundays
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July 2021 by Kempton T.
I made a reservation on the U-haul app for 9 am and had a reservation number. I walked in at 9:30 am and the (black) lady on the phone asked if I need help. I told her I had a reservation for a box truck and she replies " I don't see any reservations, whats your name?" She then puts her personal phone caller on speaker so she can continue her phone call conversation and then tells me to go back into the app and load my info. I leave in disappointment. So I retry again on the U-Haul app and upload all my information again and make a new reservation. All looks good and return in about 20 mins from the first attempt. Now there is a new (latin) lady and a (white) man that was there from my first attempt. again, "can I help you?" as if i looked lost. I reply "Yes, I have a reservation for a box truck. again I hear " I don't see any reservations" again "whats your name?" I reply I have a reservation number how about your try that? she says no just give me your name so I can look you up. I give her may name and again "I don't see any reservations" So I say how about I just call U-Haul to see whats going on. She then says oh here you are, I see it now, but we don't have anything available for today. Then the (white) man says " yeah, you were suppose to be here at 7am, then she moved you till 8am, then when you were not here at 9am sharp she cancelled you" If i was too late, then why tell me " I don't see any reservations" twice! just let me know from the get go. I don't have time for BS. I went just down the street at Old Town Torrance and was in a U-haul in less than 20 mins.
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February 2021 by John Carlo Bernal
It was my first time to rent a van and the employees were very accommodating. They answered all the questions I needed to know. It was fast and easy. Returning the car was really fast. Definite will come here again. Big thank you to my friend Priscilla for helping me. :)
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November 2020 by Kei A.
Maskless staff Long wait because the place opened hours after my reservation They do not answer the phones Overall poor service but the truck worked well and served its purpose
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April 2020 by Ashley L.
Sk Shilita was very nice and very helpful! If we ever need a truck again we will be coming back here! Thank you so much
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March 2019 by Camilo B.
I've been using uhaul quite a bit lately and I can honestly say the majority of staff members at all locations show zero interest in customer service. So much so I started using other smaller rental companies instead. This time i had no choice so I decide to get a truck at this location. All I can say is that I won't be going to any other location again. Shilita helped me with my rental, made everything easy and was really sweet. If you need to rent a truck go to this uhaul and ask for Shilita. Fantastic customer service!
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July 2017 by Mike Mosley
I work there
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February 2016 by Micheline Dahl
Well, I tried to reserve a U-Haul and had some questions...couldn't get ANYONE to answer the phone, I let it ring over 15 times... DON'T rent from these people...it says they were open...????? MD
