-
March 2024 by Johnny G.
First and foremost, I must start off by saying the customer service here is horrendous, except for the managers who actually care about their job. The younger gentleman that work here as sales associates are complete assholes you pull a ticket wait an hour plus and when you arrive at the register, they act as if you're burdening them when really, they should be helping you which is not the case. I've purchased multiple multiple firearms in this location and every time I've greeted with subpar customer service from the young gentleman that work here who all mainly have a shit attitude, terrible demeanor, and condescending tone. Really they should be helpful and insightful rather than complete assholes.. I would seriously avoid buying a firearm from this location adventure further out just to avoid the three young gentlemen constantly give shit Customer Service.
-
March 2024 by Lawrence K.
This location by far takes forever to help customers. I've been 3 times already and each time I've waited about 45mins before getting help. I went a couple of days ago to make a purchase and it took so long that they told me I could make a deposit but I have to come another day to complete the background check. So I went the next day and there were only 2 people working the counter. They were helping number 10 and I had number 22. Almost 40mins went by and they were only on number 11. A couple of other people, including myself, left because of how long they were taking. They definitely need to hire more people and/or come up with a more efficient process to get through customers. They have so many reviews that talk about how slow they are and it is very true. Other than that, the store was clean and organized, and the staff that helped me were all really nice and knowledgeable of the store and the products they sell.
-
February 2024 by Marcos M.
I've had a bad experience here before but I decided to give them another chance and they just proved how bad the customer service really is here. I came in to purchase my first firearm and had a few questions about the background check but this crosseyed mf (can't remember his name but I think it was Bryan) told me he couldn't answer a question I had about a speeding ticket. Shortly after I went to their signal hill location and they were able to answer all my questions without hesitation and I ended up putting a down payment on a Glock. If I could give this place a 0 star review I would.
-
January 2024 by Ralph H.
My experience was not too bad here. Was just here to pick up a quick loader and staff was nice and store looked organized and clean. I will definitely stop by again!
-
January 2024 by Will C.
I had no problem with the staff. They were helpful and knowledgeable. However, if you are going in there for anything firearm related, pack a lunch because you are going to be in there for HOURS. I'm not even sure I'll go back to buy ammo as I presume I'll have to "take a number" and spend the next 2-4 hours wondering if this is how I want to spend my time.
-
January 2024 by Joel S.
I would give it a 5 stars except the wait is too long every time I go, I guess they just need to hire more people. However when they got to my number they did give me good ser vice. A special shout out to Christina Castellanos. She was expecially , patient and helpful with me. Also David helped with many questions, and even anticipated many questions. Also Brian H. was friendly, and so was Adam. Looking forward to going back except for the wait.
-
January 2024 by Brian H.
The manager and most of the staff here at the Torrance location are friendly and helpful. Except Cisco, he needs to leave his attitude at home. If not for him I would rate 5 stars.
-
September 2023 by Fabian arturo Rodriguez
Excellent customer service. Helpful and made my gun buying experience very smooth and comfortable.
-
September 2023 by adrian olmedo
Worst experience ever bunch of liars please dont trust them with your money! They told me i was able to own a firearm with the work permit they made do the hunting course pay for it and they made me pay for my hunting license aswell and still gave a $256 deposit for my firearm n they said they were 100% percent sure it was gonna pass with all that so i did everything and got denied because of work permit i went back to the store to try and get my money back i know i wasnt getting DOJ fees back which is fine but they kept my $200 dollars they said been Denied counts as cancellation fees which it doesnt say that on there contract! I called corporate they never got back to them this is a shady bussiness please becarefull! The managers are the worst liars becarefull with the balled guy with a beard and the girl with tattoos and purple hair....
-
August 2023 by Lautresa Moore
Everyone is so helpful n friendly ...but its a long wait they just need to hire more staff...
-
July 2023 by Armando Lopez
Nice new store and still busy. The displays are well done and pretty much anything you want relating to shooting or fishing is available at this store. Some new firearm selections as well. You really should visit this place it's kind of interesting.
-
July 2023 by Abraham Jaimes
I would consider myself to be a fairly patient guy, definitely more patient than most. Although this does not apply to everyone here, a majority of the employees are just terrible. They are either rude or offer little to no help. It literally feels like you’re at the DMV. I understand the number system and why they might have it in place but it seems out dated and not very popular with the majority of customers. A gentleman at the front told me that they would not help me due to having too many numbers pulled and they were closing in the next 45 minutes. I have never stepped foot in any place of business with such a “policy”. It’s really unfortunate that upper management has done nothing to fix this or improve on this. Their last location was just as bad, only thing making it better here is that there is more parking.
-
July 2023 by Julian
They usually have pretty good prices, but most of the salespeople are not really trained and come up with arbitrary rules not based on facts. The only person I met here who was happy was the middle aged cashier who had just started.
-
July 2023 by shooter71 bob
Turners is great. Employees are always helpful. It's more of a process to buy a firearm in CA. Unfortunately, so be patient.Also , know what you want before you get to the counter. And nobody has time for stories and BS. If there's a line of people behind you ( which there always is ), get your gear and move along please.
-
June 2023 by J G
Place is like The DMV. Personal conversations instead of calling numbers, taking their sweet time. No one seems to enjoy their work or actually want to provide service to customers
