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January 2024 by Paralegal P.
The facility refuses to make accommodations for a patient with disabilities. A profoundly hard of hearing person who cannot communicate with the office was told that there would be no written communication. The secretary to the medical doctor of this patient has not responded to the question of whether the doctor was given a letter written by the patient nearly a month ago. This is a patient with cancer and the IPA is refusing the set any treatment plan unless this person TELEPHONES the case manager at her direct TELEPHONE line.
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July 2023 by Diligent Consumer
Nancy at THIPA refused to issue a denial of my multiple request for out of plan knee surgery by my THIPA family physician by simply canceling my family physician’s request in the computer system, then when confronted with this subterfuge, claimed that the requests were for consultation! I did go to a THIPA orthopedic who also requested the same referral to an out of plan orthopedic because no other surgeon within THIPA could do the surgery. AGAIN, instead of denying, THIPA CANCELED the original request in the computer system so the request did not even exist!!! Even the nurses were aghast at what happened when they saw the request they entered was simply cancelled! Nancy’s supervisor Thelma refused to talk with us. Under Blue Shield procedures, a patient cannot appeal without a denial. So I strongly believe Nancy and Thelma conspired to illegally delay and block my right to appeal. As a result I suffered from months of delay and have to pay for the surgery upfront pending my final appeal to Medicare.
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May 2023 by Carolyn s.
Carmen! This review is for HER. She is always there for me when I call in totally fed-up with our healthcare system and how things are handled. I am often frustrated, upset, and annoyed by the time I reach her, having already exhausted all other avenues to get things done or questions answered. She has always gone out of her way for me, keeps her word when she says she will follow through, and always has a good attitude even when I don't. I always feel relief when she is at the office, especially when she is the one who answers the phone. I don't want to add any more work to her plate but if you need answers or assistance, she is the one to ask for. Thank you Carmen for always being there for me, even when I come in hot!
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November 2022 by Brad Shreve
I have been with Torrance Memorial IPA for many years. I've had two surgeries which required overnight hospital stays, I've been to the emergency room, and have had many, many procedures, such as MRIs. During my time with them every doctor, nurse, radiologist, etc. has been extremely friendly and respectful. All my requests for medical approvals were fast and the small issues I've had were handled quickly by member services. I'm now moving away and hate that I must leave Torrance Memorial IPA. They are all outstanding.
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September 2022 by Brad S.
I've been with Torrance Memorial IPA for years and have rarely had problems. I trained customer skills in the service industry for over 20 years and expect the same from my health care providers. I say they are top notch. You can look at my reviews and see I rated one star for a doctor who is with them who shouldn't be allowed to practice medicine, much less be with their group. But I don't expect them to be perfect and after that experience it was easy to change doctors and find one I love. From an administrative standpoint, my pre-authorizations have been approved fast and I've never had issues. In additon, my experiences with the staff at the hospital, from radiology to when I've had overnight stays have all been positive. The only complaint I have is I don't understand why when I see doctors within the group, I must fill out the same forms over and over again. It seems it would be easier on them, and me, if that wasn't necessary.The reason I logged in is because I'm moving and just got off the phone with my insurance. I hate I'll be leaving Torrance Memorial IPA and wanted to put in a good word before I do.
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July 2022 by Raquel M.
Wooooooow all those bad reviews!!!!!, and I just switched to TMIPA, since now I live in Torrance, hopefully I don't regret it cus my previous IPA Lakeside was the best very efficient in getting the referrals processed and approved in matter of one week the most, I did not have to wait a long time or nor I did have to call to get status of any of the referrals order by my previous PTP, I had to change cus there are hardly any PTP's in the south bay area that are affiliate with Lakeside that's why i had to change to TMIPA, hopefully I am one in a million and have a good experience with them will find out when i see my PTP for the first time of course and start getting referrals to all type of specialists I might need to see; I will let you all know, in the mean time want to give the benefit of the doubt to all the very bad comments on this website.
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March 2022 by Raymond K.
My rating for this organization is zero! My wife and I will switch to a competitor asap! A complete and utter hot mess of a business, to be kind. The CEO and Board, if they exist, are totally AWOL. To be fair, the receptionist is good. Every other employee that I have dealt with in person (yes, I even went to their office) and/or on the phone has been non-responsive, flat out liars, rude, dismissive, etc. I was flabbergasted at their incompetence, indifference and total contempt for the people they are paid to assist. Assist? Good luck with that...
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December 2021 by Jessica P.
I've never had issues with the Doctors or Torrance Memorial Hospital staff. This review is regarding the authorizations/ customer service department specifically a customer service representative named Nancy. I've been trying to get an approval for my autistic son to get services that are out of network. For a couple of months I have been going back and forth speaking to everyone on how and what to do to get these services. Nancy was very rude and very unprofessional. Dismissing me of what I had to say and basically calling me a liar of situations that had happened with her. I contacted my Insurance company who 3 way called to understand a situation and she denied ever speaking on the phone with my Insurance company saying that she would never 3 way call with an insurance company. I also called over two weeks ago and there was no record of me speaking with anyone about my authorization. If dealing with anyone at TMIPA write down the name of the person you are speaking with and time because apparently there are no records of them ever speaking to you.
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September 2021 by Selina Smith
Great service with great doctors in the network. I am very pleased.
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September 2020 by Elaine Robinson-Frank
Torrance Memorial IPA was unhelpful when my Dr retired and I needed a new primary care physician. While they sent out flyers advertising physicians, when I needed to make an appointment they didn’t know when the replacement would be available - and gave me 3 different numbers to call - none helpful - all shunted me off to another number. When I requested my records be sent to my new UCLA physician - you got it - they don’t help in any way. I am out of town and my husband is at risk for COVID - I have to go into the office and sign the release no mailing, emailing or texting the form.Unhelpful, unaccommodating, inflexible and they sound like they couldn’t care less on the phone. Very poor.
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September 2020 by David F. Roe
Denied life saving surgery for a stage 4 cancer patient
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September 2020 by Alicia A.
Casey at Utilization management department is so rude and disrespectful
