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November 2023 by Karla S.
I've had my mini for 6 years now and have taken it to many small mechanics thinking that I'd save money avoiding the dealership. With doing this in found myself in an array of problems and constantly needing to take my car in for repairs. I finally decided to call the dealership and met Matthew, my service advisor who helped guide me through what was needed for my car. No b/s, no hidden cost. He took my car in for me was direct and things were fixed in a timely and affordable manner. I've had no problems with my mini and am so grateful I went directly to the source. Thank you Matthew for your help and I love South Bay mini. Super grateful & highly recommend.
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November 2023 by Michael Malloy
So, first I call and talk with Paul. Seemed like a decent guy, but then he went on his 2 days off. Mark Homsi takes over and tells me the only way I can get the car is if I fly down there and look at it over the weekend, sign then, and that he won't take a deposit at all. And no they won't do any paperwork via overnight (fedex/ups) he says. The owners been burned in the past, and won't do it he says.
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October 2023 by Florence N.
The lease of my Mini Cooper is almost ended. I came to the dealer to check out the options. The client advisor, Al Asghari, helped me to explore the options. He is very patient and professional to walk through everything for me. I ended up buying out the lease. I like his services and advice!
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September 2023 by Christina A.
I was looking for my 5th Mini and decided to give South Bay a call. Nathan Sutton answered my call and was nothing short of excellent. He was patient, answered all of my questions and got me the deal I wanted. Nathan was a pleasure to work with.
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September 2023 by Judith P.
Just bought my 4th MINI from South Bay Mini. It is all about the staff. Nathan Sutton, next level sales professional was low key and listening to what we wanted to achieve in a new car. We were able to get not only a great deal but a car beyond what we envisioned. Matthew, the App Guru was patient, thorough, knowledgeable and as awesome as Nathan. Alex, Finance professional was engaging, helpful and again listened. Top notch. My highest recommendation. Ask for Nathan. This is an unpaid endorsement.
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September 2023 by Thomas Guido
So, why two stars? I guess they thought most mini owners don't open their bonnet and assume they are clueless- they replaced 3 of my sparkplugs with Champion and one with NGJ (OEM) and had the gaul to charge ~$500 for that and an oil change. Only when I replaced them with oem plugs did I realize that they also torqued each one to a different spec- I don't want them touching my vehicle ever. EVER. I guess the second star was for the environment, which was nice enough; they gave an uber ride to my work. But their sales people pressured me to change the plugs in the first place. Go at your own risk.
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September 2023 by Rene Michelle A.
Been a Mini Cooper owner for many years. I love the car and I'm looking forward to getting another.I started looking through Costco Auto, which led me to my dream car but said the only dealership that would be receiving it soon was South Bay MINI. Like the typical car dealership, they called me quite often to get me to come in, but every time I'd ask about the exact car I wanted it was always "in transit" to be delivered. I told them to stop calling me until it was in stock and they told me it would be about a month. I finally called them back after a month and they said that they couldn't sell me the 2024 car I wanted because of a recall but they had a 2023 service loan that would be a better price point for me for essentially the same car.They told me to come in at their last available appointment at 5:00 p.m..Got myself APPROVED (not just pre-approval but a solid green light) for a loan (of up to $39.6k) through Chase and showed up to the meeting to find out that they in fact, still did not have the car I wanted (and kind of acted like they had no idea it was ever coming) and tried to sell me a different car, for almost the same amount of money, but it was a year older and pre-used. It was also an "s", which is more expensive. I didn't want the sport feature but they tried to convince me that Cooper rarely makes non-S cars (insinuating I wasn't going to find one). They also tried to convince me that the car was still worth damn near close to the original price even though it had 3,200 miles on it. They kept calling it a service loan and reminded me it "never had a registered owner" but when we began the paperwork I noticed that they checked the box for USED and not the box for "service loan".They also convinced me to let them run my credit for a better deal, rather than my approved loan with my bank, and they came back and said that it was declined (I had a credit score of 735, by the way with a previous approval for a car loan back in 2016 ish) and would need a $3,500 collateral (money down). So essentially I had my credit ran twice (bank, then dealer) for a deal I'm now not even going to go through with: not the car I wanted, called "service loan" to your face when it's "used" on paper, will "compete for a better deal" but end up wasting your time and dinging your credit because they want money up front. I felt cornered when the initial salesman brought in his manager, as they both hovered over me trying to convince me they were giving me a good deal. They'd start getting defensive when I'd ask questions and trying to make me feel like I was crazy if I didn't see how great a deal they were giving me.$33k after fees with $3,500 down and $540/mo for 72 months. (Which I negotiated down from almost 35k, by the way)For an older, used car I didn't want with an engine bigger than I needed.I almost went through with the deal out of convenience but because it was closing time, they couldn't even cross check same day if they'd grant me a loan through their own financers. I understand it's their job to get as big a sale as possible but I figured they'd know word of mouth matters more because I would have been bragging to everyone I know about what a great deal they gave me for a great car. Unfortunately, keeping me a faithful Cooper customer wasn't their goal.I do not recommend this dealership. If they want to make this right, they'd sell me the car for the true kelly blue book price and I will be going through my bank loan, no money down. Otherwise, I'll be finding a better deal elsewhere.
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July 2023 by Jen L.
Nathan was amazing! He helped my dad, Mike landry, get a new car. Nathan was super helpful, easy to work with and very patient with the "old people" - lol. My dad loves his new car and raves about the experience at this dealership.
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June 2023 by V N
The service center next to the dealership was awful,Unhelpful and rude. Asked the service guy if he could write down the type of tyreHe said it's on the tyre cant you read English. Anybody who buys these luxury cars are pretty well educated to be insultedDo you I ever want to return to this Service centre ! NoO
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May 2023 by Kate E.
This place was beautiful and associates were great! I was lucky enough to be helped by Chris Yuseco and William Watts. Wow is all I can say. These guys were great, knowledgeable and completely understanding of the situation I was in when purchasing a vehicle from out of state. When I arrived I was greeted with pleasant smiles and kindness. This was beyond the quickest and fastest car buying experience I've ever been through, and let me tell you... I've purchased many cars. I also received a heart felt text message from the owner after my purchase. You guys rock! Keep up the good work.
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April 2023 by Paris Ramsey
I had the best experience leasing a car from William Watts today. He was attentive, kind, and went above and beyond expectations. It makes such a difference to deal with a kind soul during this process. I highly recommend him to everyone buying or leasing. He is a true blessing at this dealership.
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February 2023 by Giovanni P
Horrible shopping experience at Southbay Mini.I recently went to my nearest Mini dealership and put a deposit for a 2023 Clubman. I ended up liking the Countryman more and saw that Southbay Mini had more options.We arrived and were greeted by Mario, the salesman. He made the process great, let me look at all the cars I wanted. They didn't have a huge selection with the Iconic trim so I ended up test driving a nice 2023 White Countryman with the signature option. I ended up liking it and was VERY ready to buy it.We sat down and we're working out the numbers. I had mentioned my situation and that I had a deposit at another dealership but didn't want that specific model anymore. We were $500 away from the price we were comfortable paying. Mario, the salesman, said he would see what he could do. He brought down the sales manager to talk to us and told us his best offer (again, we were close to a deal) but I said no and said I would just take the monthly payment paper to think about it.Apparently that's a big no-no because the sales manager let out a huge "NOPE" and snatched the paper from the table and walked away. I get that it may not be okay to do that but the way he did was EXTREMELY rude. Besides easily being able to take a picture of the finance paper, I genuinely thought it was ok to take the paper home to review. It felt embarrassing being shouted at and having someone walk away from you. It was definitely unprofessional.I am still in search of my Mini and if anyone asks me about it once I get it, I will definitely tell them to AVOID Southbay Mini.
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February 2023 by Sarah K.
You all know after the pandemic how much more difficult has been to lease or purchase a car. This is my second time coming back and leasing another car from ALEX. He is the BEST in the WEST when it comes to caring for customers and caring for the company he works for. He is a great gem in this dealership. Everyone from managers to finance, deals with fairness. Don't waste your time and money elsewhere, just come to this dealership.
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January 2023 by Nicole Steve
I had an appointment at 12 for service. I got there at 11:47 and was told to wait in my car and “he’ll be right with you”. Everyone else around me was getting assistance…even people that arrived after me. I waited in my car for about 30 minutes then decided to leave.
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December 2022 by Lauren B.
This review is for the SERVICE side of the dealership, not sales. If I were to rate the dealership on sales, I would give them 5 stars, especially for Nathan Sutton who was able to get me back into a Mini 20 years after my first one.Anyhow, back to service. I made an appointment and brought my car in on Friday, December 9th to check and fix a faulty passenger seat heater and to do a software update. The service advisor gave me his contact info to text anytime regarding my car. Well I will be honest, I have worked with other service advisors at other dealerships and they at least respond within a few hours. They had my car since Friday- I had one response via text since then. Since then I have had to rent a car from somewhere else since they had no car rentals. I had to pay an extra $80 for 3 days of car rental because they couldn't call me back and let me know the status of my car. This is very frustrating. HOW LONG AM I GOING TO HAVE TO PAY FOR A RENTAL??? Now I have to take off of work because I can't keep paying for a car rental. It is now Monday evening and so was told that MAYBE I would get my car back tomorrow afternoon. It seems like my service advisor cannot even respond to my text messages or give me a time estimate. This is highly unprofessional. Why would you give me your contact info if you can't even respond back with the status of my car? Isn't that your job? Anyhow, I'm giving them at least 2 stars because they paid for my uber to get to work. Honestly, if you don't have car rentals, can't you pay for uber rides for your clients who are stuck with no car?Anyways, I am including screenshots of their lack of communication with me. Don't use their messaging system. I even tried calling my service advisor and he doesn't even call me back at all!!!
