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November 2023 by Dan Cartmell
I sure hope that guy was the owner because I’d hate to have an employee like that. I tried Apple Pay no go. I tried credit and the message stayed in remove card. I went inside and they both laughed at me. He came out to show me but saw it didn’t work. He went to the other side. And said oh Apple Pay doesn’t work. Why don’t you have a sign? This is not the first time I’ve had trouble there. But it is the last.
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November 2022 by Henry N.
Today when I went to fill up gas, the staff on duty had terrible, unhelpful, rude attitude as far as customer service goes. Really, if you aren't even going to try and have a good attitude towards customers, get a different job where you aren't dealing with customers.
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October 2022 by Out Doors
Warning someone used my card to charge 200 dollars after I filled up only 10 gallons. Be aware the store is stealing your card info. Only pay in cash never use any card.
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October 2022 by Meagan O'Donnell
Sandra is unprofessional and doesn't belong in customer service.
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August 2022 by Neil Bhayani
Surprisingly good car wash with good soap, appropriate brushing. No damage to the car. Good dryer.
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July 2022 by First Name
Warning someone used my card to charge 200 dollars after I filled up only 10 gallons. Be aware the store is stealing your card info. Only pay in cash never use any card.
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April 2022 by Mea (fitbeaut)
I came here for gas and air for my tire. The employee “Nicki” (who knows if this is her real name) said she can’t turn the gas on for me. She said I’d need to pay a $1. The $1 isn’t a big deal, the problem is how rude she was. It’s literally the law that you have to give paying customers free air. I explained this to her and she shrugged at me. I’ve been a driver for over a decade and I’ve never had a gas station employee refuse to turn the air on for me.
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November 2021 by Brian H.
This Shell station has the laziest workers. The paper towels are always empty, half the squeegees are missing, and there's never any clean soap water for the windows. The squeegees are usually sitting in dirty water or no water at all, the trash is overflowing... Come on Shell, hire some workers that work.
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October 2021 by Matthew Ross (BurningSpear)
Featuring microwavable breakfast sandwiches as fresh as the Shell Oil Queen herself lmao!!!
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August 2021 by Alan P.
I've never had an issue in the 3 years I've been supporting this business. Sucks they've recently raised the beer prices to just under the competitions prices recently but all good. Every employee I've encountered the last few years seems pretty genuine. Don't rate it bad based on fuel prices. Every station on the planted would be negative stars. Nice hard working people make a living here. Don't trash their kindness. Be better
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August 2021 by Toshi I.
I needed to vacuum the front seat. I put in $1.50 in quarters required, but nothing happened. Went to the cashier. She told me to call the 800 # because the machines aren't theirs. Bad customer service.. dialed the number. Long wait. Tried my credit card. The sound of a vacuum came on but no suction. So it took $3 and didnt work. Boo... I normally don't post bad reviews but this was aggravating.
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August 2021 by Thomas E.
I hate this Shell. I marked them "thumbs up" for reliability, because they reliably NEVER put receipt paper in their machines! So, getting a car wash? Go inside for your receipt. Need a receipt for business expenses? Go inside for your receipt. Just want a receipt?? Well, guess what?! Yeah. And this is after complaining to "management" multiple times. So, lesson NOT learned, apparently. Also, watch out for the car wash tiers.... You know how "Tier 1" is the highest option everywhere you go? Well, not here. Here "Tier 3" is what you want. (Despite, ironically, offering "Tier 1 Gas!") I Just bought my second electric car, and this is a huge reason why. When the last gas station goes out of business, it will be a happy day. (Whether it will be a happy day in hell is yet to be determined...)
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October 2020 by Kelsey C.
Some of the cheapest gas around. Self service is fine, and all the pumps are in working order most of the time. The car wash had a lot of issues when it first changed hands but it works reasonably now. I wouldn't take a really nice car through it, but I haven't noticed it scratching or damaging my car at all and it gets the job done for a low price. Come here for the convenience if you live nearby. It's one of few gas stations with an adjacent drive-thru car wash so you can get both done and save a lot of time.
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July 2020 by Craig Y.
Located on the corner of Hawthorne Bl and Lomita in Torrance this used to another brand a while back and o believe other brands as well. I recently signed up for the fuel rewards program from AAA so I canceled my 76 card. I used have a Shell card many years ago since I first started driving and was a loyal Shell fan. I think I was also biased cause my Aunty used to work for them as well. Now I'm back to Shell again. This station is one of the cheaper Shell stations around the South Bay Area. This one has the food mart and car wash as well. The pumps are a bit worn out and could use a makeover. Overall I'm satisfied with this location when I'm in the area I may not go out of my way to just drive here to fill up since I do a few stations closer to me. I'll probably come back here again.
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March 2020 by Amirreza Jam
Right vacuum cleaner is out of work.