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January 2024 by Charrise L.
I came here from across the street, Kohl's Sephora section. That was a hot mess. I'm so happy this stand alone Sephora is here. Even the Kohl's Sephora person suggested coming here. I had a shopping list from my esthetician who opened this store. Large shared parking lot but was lucky enough to find a spot right away. The store is smaller than I thought BUT I was greeted right away by an associate who showed me to each item on my list. Gloria was efficient and helpful. Got all items on my list. Gloria didn't offer this but I asked her if I should mention her name when I check out. I got a big smile from her for that. Beauty Insider points really help as well. Let's go!!!Ok, bye.
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December 2023 by Nancy G.
I came here to make a return without a receipt (it was a gift) and the associate told me she could not make the return nor give a store credit. Seems odd when I read the online return policy for Sephora states, "it will accept new or gently used items returned without a receipt." Especially, around the holiday season when gifts are aplenty. My item was not used and merely opened. Horrible customer service. I can not be the only one returning an item without a receipt.
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December 2023 by Lyric Kaplan
This Sephora has the same products as any other Sephora but the ladies on the floor are not very helpful at recommending products or color matching people of color. Sephora needs to train these people better because the quality of service is subpar compared to employees at other locations.
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November 2023 by QI QI
A little bit of a late review but I was in Rolling Hills Sephora to check on some foundations for the Sephora sale. Delilah came by and said hi and was really sweet and even complimented my nails! She was really nice and I hope and wish the best for her! Love from Singapore :3
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November 2023 by Laura Long
I’ve had 2 facials here and plan on getting more. I’ve also made several purchases here and love the selection and the staff makes you feel welcome. I live equidistant from this store and the Del Almo store, but like the way I can park right in front versus having to go into the mall.
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October 2023 by Janet D.
Clean = RespectThe testers were not sanitized and product was all over the outside of the tester bottles. When discussing this with the manager, he seemed to think it was a display issue and it was impossible to keep up on sanitizing each tester. The Sephora brand is falling short in delivering a sanitary make up experience for their customer base in the self-service sector of retail.
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September 2023 by Sela
Leaving the same review I just left on yelp :) I got my makeup done by Jennae Trejo, she did an amazing job! I was so happy with my look and she asked me the right questions to nail the look I was going for! Jennae was also easy to talk to, she made me feel very comfortable. I felt so beautiful and confident with my makeup, so happy!
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September 2023 by Ashley Gonzalez
One word. Andrea. I work near by and this is my favorite location. The store is lightly lit and the associates are helpful. I came in for a face serum and ended up with a foundation consult and talking shop about products with Andrea. She was kind, patient and helpful. Her honest opinions and alternate recommendations were enlightening. I didn’t feel pressured to buy and I have a long list of products I want to purchase in the future. Thanks for the help! I did comeback for the setting powder lol.
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September 2023 by Marisela Corrado
Leaving the same review I just left on yelp :) I got my makeup done by Jennae Trejo, she did an amazing job! I was so happy with my look and she asked me the right questions to nail the look I was going for! Jennae was also easy to talk to, she made me feel very comfortable. I felt so beautiful and confident with my makeup, so happy!
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August 2023 by E. Kibazze
Sephora,Rolling Hills Plaza2665 East Pacific Coast Hwy, Torrance, California.Sephora Beauty Store isLocated in Rolling Hills Plaza.Sephora Beauty Store has all you may need for your skin; make-up, all kind of perfumes, lipsticks ? ? ?, beauty salon stuffs, etc, etc...In addition to the above, the store has many kind and professional customer service personals, they can assist you in whatever you may need to beautifie?❤️ yourself...?????. Wow amazing ??!!!
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June 2023 by Nicole Ramos
Love Sephora! I always leave that store happy! ?❤️
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June 2023 by Ruth R.
Not the greatest customer service I've seen. A bit slow in approaching customers that need help/assistance. Lack of excitement. Also, I want to add that almost every time I have asked for samples, they have said they did not have any. Once, one of the girls said they had to make them. That was an interesting answer. By refusing to give out samples to buying customers, they are refusing to promote the brands. I'm always searching for good skin care, so being able to sample it first would be nice.
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May 2023 by Jaqueline L F.
I always dread going into this location in Rolling Hills because the customer service is terrible. Every time I come to this location the employees follow me around and stare me down as if Im going to steal something it makes me really uncomfortable while trying to shop. I never feel this way in any other location just this particular one & its every time. Every other Sephora location everyone is always friendly and helpful. I never get offered a basket to shop but constantly get rude stares from the employees and when I ask questions or have to interact with the workers there usually rude. I always approach everyone with kindness and respect so I think they're dynamic here is just really racially discriminative.
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May 2023 by Michelle R
I was welcomed in by a very lovely young lady named Beatrice today when I visited this location for the first time. She has the best smile and is super sweet! She went above and beyond to help me find the right fragrance & provided me with excellent customer service. I had a great shopping experience today, thank you so much Beatrice!
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May 2023 by Lizzy
I came to this store and received the best customer assistance ever. The staff, especially the employee named Lovey, is super helpful! Lovey set me up with some great products. I will ONLY shop at Sephora for make up now. They large selection of fine, high quality makeup.