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July 2024 by M Rose
Only one young man behind that pharmacy counter is always a pleasure to deal with. it is always difficult to get the prescriptions filled here. There’s always a complication and the pharmacist always speak to you as though you are bothering them!
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May 2024 by Marco Hernandez
Came in at 8pm with the family to get some ice cream, and we were met with the rudest customer service by a cranky old lady that refused to help us out. She directed us to prepackaged ice cream in the back which was more than we wanted. Apparently scooping 3 servings of ice cream is challenging at rite aid.
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March 2024 by krista J.
I'm not sure about the night management at this location. I normally have a good experience in this location, but I normally go during the day. First off at 7:50 pm the Rite aid sign outside wasn't turned on at all. Then, as we walk in there's a family walking from the ice cream counter with ice cream in hand to the register line. Just as my daughter and her friend walk up to the ice cream counter to order the man at the register line yells "ice cream is closed!" I then came out of the garden isle to ask if this is true and said yes it's closed. The other guy on a different register said yes we close the ice cream one hour before closing. I said really? At 7:54? I wonder if I go to the other Rite aid down the street if they would say the same thing? Obviously, they were trying to get out of there as quickly as possible at the 9:00 closing. I hope that man wasn't the manager because that's not only rude customer service, but also lazy.
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March 2024 by Yessenia
I go to this rite aid all the time because it is conveniently close to my office. Employees always greet me when I enter and I always tend to find what I need. Yesterday I went in because I had bought a gift card that turned out to be fraudulent. I took it back with my receipt and Beverly was the person who helped me. She was so nice and helpful and resolved the issue with fast. I was out of there in a few minutes. I truly appreciated her concern and willingness to help.
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February 2024 by Gary S.
I live next door to this store and the people here are like family to me. Of course they see me practically everyday. Amanda, the cashier that works every weekend, is a very nice person and sociable. I always joke with her regarding serving me ice cream and she makes me laugh. Overall, she is a very nice person, always smiling, and has a positive attitude at all times. The supervisor of the store is very nice too always smiling, says hi to me each and every time she sees me, possesses a positive attitude, and always happy. I strongly recommend Amanda be the next manager of the store or the store supervisor be promoted to the manager position. Both Amanda and the supervisor of the store would make an excellent management team of this location. They possess excellent customer service skills which to me is very important!!! Thank you Amanda and supervisor both of you are the best!!! We need more people like those two!!!
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February 2024 by Tracy Herold
Half hour after opening there was not a single employee at the front to check people out or open any of the numerous locked up medications.
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November 2023 by arnacal medina
They make the customer wait for soooooooooo long ,they would give time to pick up like 15mins,but once you get there to pick up medicine they would tell you not ready yet and wait for another 10mins..and one of the pharmacist was mean because they asked me to talk again and didn't finish our conversation regarding prescription i was following up and that prescription i really need that medication because im having hardtime breathingfor my asthma although the doctor already sent the prescription they made me to come back and port just to pick up the prescription ..my asthma got worse because of them because i had flu and asthma..and same thing with the phone they ask you to wait and the music it takes 10 toh15 mins then after i have been waiting for 15mins and when she pick phone to answer then suddenly hang up the phone soo its useless the wait for 15mins then they hang up it up
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September 2023 by Laura H.
The people working in the pharmacy are lovely, but the Pharmacist has consistently misread my prescriptions and doesn't seem to understand the dosing as described on the medication packaging. In 9 months, she has never once had the correct amount of medication available when I was told to come in. We are talking about common COPD medications and the mistakes show a complete lack of understanding how the medication is used. I have switched pharmacies and I suggest you do the same.
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September 2023 by Lilah J.
This review is just for the ice cream section. Enjoyed Thrifty ice cream as a kiddo. It was definitely a treat back then. Today, I still like their ice cream. The hubby and I were in the neighborhood visiting the Daiso next door. It was a warm weekend afternoon and we got a couple of scoops. Mine was the pecan praline in a cup. Their prices are still a bargain. They could do better with their spoons though. The ice cream spoons are flimsy. As for the service, our clerk did an amazing juggling act running the customer service line for the store in addition to servicing the ice cream counter. Rite Aid is A-OK! We'll be back. :)
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September 2023 by Jacqueline M.
I am reviewing specifically the Pharmacy. I like that I can renew my prescriptions and re-order them over the app. I then get notifications as to when my medication will be ready. They also offer a pay option within the app which I find very helpful. On a few occasions when I had a medication that was not covered they offered to look for coupons for me. And I really like the Pharmacy help.
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August 2023 by Charrise L.
Clean store. I still can't figure out the configuration of the aisles. It's confusing. I was able to pick up a free things tonight. Thanks for the friendly staff. Ok, bye.
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July 2023 by Arturo Arzate
Very good service, don't wait there and above all you find what you need from a store and pharmacy
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July 2023 by Victoria Orozco
Nice friendly place
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July 2023 by d d.
Horrible. Got discharged from emergency dept with a prescription to pickup here. This Rite Aid had an outage but wouldnt even take a phone call from another Rite Aid pharmacist down Sepulveda to transfer it. Other Rite Aid pharmacist called and called, no answer. And employees at this one refused to give me a number that the other Rite Aid pharmacist can reach them at. I drove all the way down here from the other Rite Aid on Sepulveda and just need this pharmacist to let the other Rite pharmacist fill it. The other Rite Aid pharmacist said she can do it as long as someone at this one answers her phone call. I tried calling the Emergency Dept at Torrance Memorial Medical last night but they nust said to wait and drive back to Rite Aid the next day. So here I am the next morning and the Rite Aid staff won't just talk to each other. WTF, this isnt like buying vitamins, I'm trying to get my prescription from the emergency room doctor. No care about the customer or patients. My pain meds wore off a long time ago and I'm limping around outside the stupid Rite Aid. Never ever use Rite Aid. They don't care and just shut the door 14hrs later and I still dont have my emergency dept prescription. And 16hrs later no pain meds trying to get Torrance Emergency Dept to switch my prescription to Costco pharmacy but Costco pharmacy still hasn't received. Just limping around in pain for hours thanks to Rite Aid...
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July 2023 by Dorcy Arias
This store has no ice cream and the clerk told me they're not serving ice cream either!!! Bad SERVICE!!!!!
