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November 2023 by Harold W.
The service has gone downhill in the deli department. They're too busy to help you and when you get their attention, there's a 50/50 chance why they can't fulfill your order or your request only to finish their side work first or whatever duties they have to do before they go home, they've lost me as a customer, i'll get my deli elsewhere !
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October 2023 by Troy B.
Yesterday I was shopping at Ralph's. The man in the self check out that makes ridiculous remarks to me and many others was there so I chose to go to a checker, as I'm paying a woman approached the checker and asked, "I want to make a complaint about the man in the self check out", she was told to see the man in the other self check out. I followed her as wanted to voice my opinion too. His name was Ricardo who told the woman, "we get lots of complaints about him..." then he turned away from the woman making the complaint and she stated, "I guess he does not care". Unbelievable
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September 2023 by Matthew M.
Overall, I would say avoid this store. They consistently have some of the worst produce I have seen. They leave potatoes out that are near rotten. It's one of the smaller stores and they have displays all over that make getting carts through very difficult. No baggers, or at least not enough, during peak times. It probably comes down to poor management.
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September 2023 by Charrise L.
Time for my flu shot!! If you are on the Ralph's Rewards program, get your flu vaccination by 1 Dec 23 and receive $10 on your rewards card to spend on groceries in a few days!! Yippee.
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September 2023 by Geekster T.
There are a few things that they STOPPED carrying, so now I go to Von's Supermarket for them. They no longer carry Famous Dave's BBQ Sauce and Herdez Roasted Salsa Roja (my favorite salsa dip). They also do not have ANY Schweppes soda water, or ANY soda water in glass bottles.Other than that, they usually have what I want and the staff is friendly and helpful.
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August 2023 by Joi' J.
The place is weird. Some of the employee's don't listen to you and stare at you like an alien. I think Ralph has been invaded by the unknown.
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June 2023 by Bobbi V.
Just felt the need to say that NANCY from this Ralph's was exceptionally rude and disrespectful. I shop here quite often for my family of 4. Do you disgusting it feels when the employees treat their customers poorly! Let's just say I went for shopping here 2-3 days a week to zero. Thank you Nancy for being so nasty and hating your job. Now I shop at Other grocery stores. The Night manager, Roger was also rude when I tried to get help from my horrible experience with Nancy. Roque please retrain your employees!!
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May 2023 by Raquel F.
Have been coming here for years, but the staff and even some managers can be so rude and condescending! Had a horrible interaction with the night manager tonight who was unbelievably rude and unprofessional. Time to switch to a different grocery store. No wonder why so many stores keep closing...the customer service sucks!
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April 2023 by Arabrab n.
I used to use this this Ralph's exclusively for all my grocery shopping until they introduced self check out. Now I rarely go here. I find the self check out really annoying and time-consuming and I am not paid to do the work of a check out member of staff, nor am I paid to bag my own groceries. If the self checkout meant that the prices were lower, I would understand but it doesn't. The prices are still higher. I always feel that the staff are very unhappy here, except for Mark at the checkout, who is always helpful and upbeat. I feel sorry for the people who have worked here for years because obviously things have changed.
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November 2022 by K F.
The people at the meat department are so helpful. I've always received great service from them.
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October 2022 by Patrick H.
I bought a bag of Envy apples at this store. Cut one open and it was mushy. Grabbed a second and it had a big black spot on it. Went back to the store to return and the help desk doesn't have a register. Have to stand in a huge line to return bad produce. I just left the apples at the front. They also sell single Envy apples. I knew to avoid those because they are all shriveled. How can a store sell such garbage and be more than 1 star.
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October 2022 by Amy S.
There's only one reason I'm giving this Ralphs a 5 star and that's employee mark at the self check out line today! So cheerful so upbeat so funny! I don't go to Ralph's I go to vons normally but I literally wanna drive all the way to this Ralphs because of marks amazing attitude . I'll have to agree with other folks about the deli counter. She wasn't friendly whatsoever. The refused to slice the person ahead of me order because it takes too long to clean the machine?! I was like wait what?! That's not ok she didn't understand what I wanted so she got huffy I let it all go and told her thank you and have a wonderful day . Hope I made her day better . But I wanna come back because of how amazing mark was!!
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August 2022 by Gary S.
Poorly managed. Deli counter is slow, bat slicing, and changes it's hours to suit employees. Management is unresponsive. Deli counter just closed on me mid-order. They don't want my business.
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July 2022 by kathy J.
The lack of basic customer service at this Ralphs is absolutely shameful. Not at all your typical Ralphs quality grocery market, due to the blatant nonshalant ways of "management" and their poor excuse of a staff!
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May 2022 by Becky A.
Been going to this Ralphs for several years! Big shout out to the cashiers! I appreciate their sense of humor!! Really fun & refreshing to have such friendly professional help! I Hate the "way too low" hard on the back self check outs! Drive me nuts bending way down cranking my neck to look at the tiny screen! Why not have some at the normal coutner height same height as conveyer belt? Best to bring back more human cashiers lose those self check outs at knee level! Great to leave laughing from joking with cashiers!