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June 2024 by E-L
this place wouldnt even check if something was in stock lol
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June 2024 by paul aguilar
Varied, good service
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June 2024 by Ryan Jones
"The system won't let me... but I will try another way" -JR (Best Buy Management"This is everything you want to hear when you have someone working on something for you. I had a special case where I had a team of installers come into my home to wall mount my 85' TV in my living room before an event. Once finished, we noticed this the TV was not projecting properly and I was advised to call it in because I am a Best Buy Total member and that is exactly what I did. Being that I still had an event I told the installers to quickly find me a TV to put on the wall for the event and they did. Apparently they grabbed an "open box" product from the Torrance location so they can keep the situation more affordable. I was out some cash until this issue was resolved but I'd still be able to ave a functional TV for my event. Which was great!Fast forward a month and I FINALLY am able to get the issue with my dysfunctional TV resolved and was issued a "store credit"... Now I needed to go in store to return the TV I bought on the fly and get the cash back in exchange for the store credit. Seems simple right? Not at all... JR was the manager on duty who was called to find solution. What I will say is that between the Best Buy policy changes to their Total Tech, the open box return policy and other hurdles and hoops, JR with the assistance of Cassie was able to find a way to accommodate me.Stores have policies to protect themselves but sometimes there are unique situations that need a human eye and decision making and I am glad that JR and Cassie were there to help me with this because it was looking like it was going to be a day where they tell the customer "Oh Well, there is nothing I can do" when in reality the service was the exact opposite. Cassie and JR found a wayThank you... Best Buy should celebrate you
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June 2024 by clarisse mizrahi
Thank you GiGi from Geek Squad for fixing my phone today!
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June 2024 by Jerrie Doyel
Live Best Buy
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June 2024 by Vcgaribay
Staff is always helpful and knowledgeable.
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June 2024 by AMALIA ARMENTA
Very friendly from the moment you arrive and leave the store
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June 2024 by Paul A.
Varied. Good attention.
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May 2024 by Charles
Have frequent sales and sometimes it’s more convenient to be able to pickup an item than wait for it to be delivered.
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May 2024 by Anahera
Easy... in and out.
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May 2024 by Robert DiFiore
They never answer the phone. Then I'm when l go there in person the man that helps people to understand their phone's better is not there. They told me his day's off are Tuesdays and Wednesdays. I didn't get mad. I should have asked her for his job.
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May 2024 by Ahmad Popalyar
After buying $21,000 of TV products, Myra couldn’t be bothered to fix our products she sold to us. Wouldn’t even return our calls. I will never buy from Best Buy again.
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May 2024 by Jay Li
My experience with Best Buy has been nothing short of disappointing. Their return policy is a nightmare to navigate, and their customer service leaves much to be desired. During my first visit, I found their employees more engrossed in their own conversations than attending to customers. Despite being the only one in the return line, I had to endure a 10-minute wait just to get assistance. When I exchanged a Sony headphone for a Bose model with an $85 price difference, I was assured by the sales representative that the refund was processed. However, to my dismay, the refund didn't reflect on my credit card statement. After an arduous call to their customer service center, I was directed back to the store, adding another layer of inconvenience to my ordeal.On my second visit, I simply wanted to swap the color of the headphone, only to be met with resistance. Best Buy refused to honor the discount price I originally received during their Labor Day sale, demanding an additional $100 for a different color. This lack of flexibility and inconsistency in pricing policy further solidified my decision never to patronize Best Buy again.In stark contrast, Amazon stands out with its exceptional customer service and seamless return process. Their representatives are prompt and efficient, capable of processing refunds over the phone without unnecessary hassle. For hassle-free shopping and stellar service, I'll be taking my business elsewhere from now on. Goodbye, Best Buy. Hello, Amazon.
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May 2024 by David Effio
Great place and customer attention is great.
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May 2024 by Tracey Pelser
Was assisted as soon as I walked in and taken to exact item I asked was in stock.
