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October 2023 by Vineeta Levine
One of the best carwashes out there. I really enjoyed meeting the staff and the manager extremely friendly and helpful. My daughter spilled her milk in my new car and the staff was extremely helpful. My car looked and smelled good as new.Great car wash! I get the wash with the ceramic protector and only wash my car about twice a month. The paint has stayed really well in tact and shiny. I just pass my time at Target while I wait. The outside people do a great job and super affordable for the Southbay.Service: Auto detailing
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October 2023 by Robert R.
Poor poor effort and terrible customer service, took my SUV here, they did a poor job overall, they didn't even dust my dashboard or clean my cup holder but sure enough they had their hand out for a tip. I didn't even notice till I drove away because I was in a hurry, I called back to complain about the service they asked me to bring the car back then I got attitude because they said "well you paid for the $30 package" what difference does it make what package I got. $30 is allot of money plus a $5 tip. Seems like this place only cares about getting your $ and getting your tips. I do not recommend this place and I will not be returning.
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October 2023 by Tyler H.
Absolutely horrible service. They're getting all upset when I said I've never been here and I can't understand a word they're saying. Very thick accent and horrible directions. Do not come here.
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October 2023 by Mohammad G.
Clean and friendly environment Amazing and friendly staffBeen here since 2014 and happy withbthat
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September 2023 by Angie A.
No matter what level of wash I get from this place, I never get what I pay for. They do a mediocre job at best. They don't vacuum all areas. I have an SUV and they only focus on cleaning the front because it's what I'll notice at first. I will no longer support this business.
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September 2023 by Myisha P.
Took my 2023 Tesla Model Y to this car wash for a basic wash as it's local to me...WORST decision ever!! I was livid when I noticed two scratches on my hood when the wash was finished. Drove around to speak to the manager about the damage that was caused during the car wash.I was first told it was "glue". And then he suggested that it was "tree sap". I explained to the manager that I do not park under trees, and he stated that "people always say that". I explained that their machines ripped the PPF on the hood of my car and he instead that the damage did not occur there. Manager attempted to wipe the non-existent tree sap off of my hood, despite me telling him he was only rubbing the PPF. When that obviously didn't work, he suggested that "rocks from a big truck on the freeway hit my hood". He stated that rocks will cause that damage as my car moves forward on the freeway. I again told him that his machines scratched my car as it moved forward in his car wash. I again explained that those scratches were NOT there when I pulled up and told him to check his cameras. He told me there are no cameras where you pull up to drop your vehicle off...how convenient!! He then went inside to look at whatever camera footage they do have. Shortly after he brought me into his office and stated that it is hard to see because "it's bright and the car is white". I let him know it's hard to see because there where no scratches there!! After he continued to deny responsibility, I requested his info and reported the incident to my insurance. DO NOT patronize this business unless you like to be gaslit and made out to be a liar.
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September 2023 by Gitanjali V.
Staff is always friendly and they put a lot of work into the wash. Also a great price for a basic wash inside and outside.
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September 2023 by Adnan Jinnah
I was worried about purchasing their detail option at first. I could do just as good of a job at home. Their work completely blew me away. My car was handed back to me, looking like new. These guys know what they are doing here.Services: Polishing
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September 2023 by Arian Zerehi
Great experience at this car wash. I will be coming back for my weekly car wash! But I have to give a special thanks to the vacuum guy. He's dedicated! My kid eats cheetos in the back and it was all stuck and STICKY in the seats and everywhere and he really worked hard to get it all out. You could smell it coming out haha! I ended up tipping him extra because he really worked on it. Everyone is friendly here and I didn't have to wait that long for a wash. Definitely will keep coming back.
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September 2023 by Abhinav Mehta
Pretty great car wash. Been a member for a while. Cheaper for me to keep getting my car washed this way since I go every week. They do such a great job every time.Services: Scratch removal
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August 2023 by Paige Thibodeaux
With a career in travel nursing, I had to commute from Denver to California for my next assignment. After a 15 hour drive with my dog, my car was an absolute mess. The full service wash at Madrona was phenomenal. Rajan did a great job vacuuming my 4Runner. My car smelled so clean and you were not even able to tell I had traveled with a dog for such an extensive period of time. I look forward to coming back here because of such a hardworking, friendly staff!
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August 2023 by Ricky Patel
MadronaGreat detailers here. The car washes are great too but they do a really amazing job with details. My Audi gets detailed every few months and I have never had it not shine!Services: Headlight polishing
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August 2023 by Gerry Claure
My 10-year-old car was in dire need of some TLC, and I am absolutely amazed at the transformation. I live in Ventura County & have not been satisfied w/different places I have taken my car. Especially, getting the headlights cleaned. The Team at Madrona worked magic on my vehicle and now it looks brand spanking new! The attention to detail was impeccable, from the meticulously cleaned interior to the sparkling exterior. I have to give a special shout-out to the detail Team for the exceptional wax work! My car's paint hasn't looked this glossy since I bought it. It's obvious that the staff takes a lot of pride in their work, as every inch of my vehicle was treated with care and expertise. Their details are worth it! I'm loving driving my Hyundai around! ......Bottom line....if you want your car to look brand spanking new.....Madrona Car Wash is the spot!Services: Scratch removal
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August 2023 by Zack Iknadosian
I've gotta give a big shoutout to Madrona! Seriously, these guys know how to make a ride shine. Right from the start, their attention to the little things stood out. The staff was super friendly and guided me with the perfect wash. I watched them work their magic on my car! When they handed me back the keys, I was floored. My car was straight-up gleaming, inside and out. The personal touch is unbeatable. If you want your wheels to look top-dollar, do yourself a favor and hit up Madrona ASAP!
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August 2023 by Jake Iknadosian
I had a discount coupon from Best Buys guide and decided to check this car wash out. I got one of their cheaper packages and they still did a great job. The vacuums guys worked really hard to clean out my back seat and the car was so clean!Services: Clay bar treatment
