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December 2023 by emily s.
Rude and shady tactics from Donovan in my opinion with his bait and switch attempt. Confirmed and reserved storage unit and size a week prior to arriving with manager Erika. Donovan didn't care. Said the 8x10 unit was going to be too small. How he was so sure it'd be too small is beyond me. NEVER saw what I had to store. Said it didn't matter what Erika said. I was dealing with and talking to him at that moment. Wow. Lo and behold, I left and went to a local competitor and turns out all my boxes fit an 8x10! IMO, all he cared about was upselling and making sure he belittled you for questioning him. BaseDonovan's attitude doesn't come from a place of helping--his ego and lack of integrity prevents it. You may catch him on a good day but IMO, you're better off going somewhere else. Read all the reviews as well about apparent security issues, bait and switch, and indifference here. I highly doubt I'm alone in my experience.
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September 2023 by Mark G.
Life Storage and the representative Daniel were a great experience. Very professional and helpful explaining options and helping to facilitate the storage I've been looking for. I highly recommend them and appreciate them.
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July 2023 by Uly R.
Every interaction I've had with Erika has been Negative, she's extremely rude and deceptive with information. I rented a 10x15 unit and it was short by 20sq ft. I let them know at the front and they said all rentals can be approximate spaces but will not be exact size, why assign a smaller unit if I stressed I needed that precise size. I just called today to inquire about a 3rd unit to rent, she answered unprofessionally by just saying hello, I asked if it was Erika she said maybe, as if she know's she's pissed off a lot of other customers, rather than assisting me she sent me to the website. Looking at all the negative reviews on Yelp, how does she still have a job there, unless she owns the place I don't get it. Every time I've gone to visit the unit, no one is at the front desk. Donavan is no better help either. The staff needs a refresher in customer service, customer friendly or replaced all together. I'm looking to get our stuff out of there ASAP.
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May 2023 by Jordan A.
Erika was great! The location is clean and easy. I would highly recommend using life storage.
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April 2023 by Lia T.
Best storage place ever!!! Friendly staff and manager lady is so nice!!! Storage place super clean!!
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March 2023 by Kathy N.
Needed a small locker to store household goods. Erika was very helpful and friendly. She even helped me get a heavy item out of my car!
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January 2023 by Lourdes J.
Thank you Erica service was superb, thank you for going above and beyond to accommodate my storage and parking at this location
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December 2022 by Mariana J.
Was there yesterday to cancel our parking space. Office Manager Erika was rude and very unprofessional. Always going there to make a payment and she always has negative vibe Maybe she should find a better job to make her happy
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November 2022 by Juan 2.
If you have a storage unit at Life Storage (at Normandie Ave.) you better check on it, haven't been to my unit for a month and found my lock was missing and a strange lock was placed on my unit, had to show ID at front desk to prove I'm the owner of rental unit, then they cut off the lock and it was what I suspected when I saw the strange lock. Someone had broke in and went through the unit and stole some synthesizers, keyboards, stereo and recording equipment from the unit and trashed stuff. They said You must file a report with the sheriff and then have an itemized list of everthing in the locker to prove what is missing before trying to use the insurance they force you to get when renting a unit. So you are out of luck if they break in to you unit. Found out they cannot tell when the unit was last opened and they will not go through the video footage unless a claim is filed with the LA Sheriff and then you claim against the rental unit insurance. So I will clean out what is left in the unit and move to a more secure place.
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November 2022 by Ron N Traci G.
Can I just say that Erica at this location is so helpful and friendly! She made sure that I was completely satisfied and was very professional! RV storage customer
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November 2022 by Sean R.
Erika took my phone to help me reserve a place online and turned the phone away from me for a long period of time. During this time she left herself a positive review of 5 stars. I am beginning to wonder what else she did with my phone during this time. Please review Yelp reviews as this store gets all negative reviews removed from Google.
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September 2022 by Rob A.
There property lacks the necessary security to keep your RV secure. They make you feel like your vehicle is secure, but reality is a different story. I used to have an RV........
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September 2022 by Andrew L.
Awesome place to store items for short or long term. The manager, Erica, was awesome in accommodating my needs in my move to Florida. They were always helpful in giving me a few extra days to get my stuff out when I couldn't be out by my billing date. Great service and great people at this location. Thanks Erica!! Andrew Lester
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August 2022 by Shawn G.
Very friendly and easy to deal with..and very professional..I received great services..A+ for the store manager Erika Galindo
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July 2022 by Ricardo D.
Erika Galindo was very knowledgeable and very helpful in what I needed in space !! Will definitely recommend Life Storage and her :) Thank you!
