-
December 2023 by Anton Noss
I will never go back here again. This was the second time I had an issue here, but this was too much to ever go back. I dropped off my car, they told me car was ready and it was not. A lot of wasted time, stress, and uber trips (money). Oh and they kept my tire stem caps. I just had to buy new ones.
-
November 2023 by Ms. T.
Torrey and his team are brilliance combined with compassion and warmth. They are wonderful people who are great at what they do in the automotive industry. I'm thankful they are in the Torrance area.
-
November 2023 by Jean B.
customer service was ok. Was not satisfied. Went for tires and wheel Alignment . Allotment wasn't completed. waited long hours Seem like they were focused on so many other things but what I came for. Came out asking about filters being changed. Not to mention when I left i heard something dragging on my car the oil casket was hanging had to go to another auto shop to fix. I feel like they're changing things on my car without my consent. DO NOT recommend
-
July 2023 by Luis V.
I just bought wheels from my friend which he was going to be bringing to me if this Just tires location had the tires I needed. I came to this store this past Sunday at about 1pm. I show up and the kid (didn't know he worked here at first as he wasn't in any kind of uniform) with long hair is telling another customer that all techs went to break at the same time. I thought to myself "Not a professional thing to do" but, whatever, I had time to spare while I research the tires and my friend drives over with the wheels, so I stepped inside the store and out of the heat. I patiently waited a few minutes before the long haired kid and the customer he was working with step inside the store. First impressions are a deal breaker and I observed this kid take his time walking into the store as he walked strangely trying not to crease his bright red Jordans. This is an Automotive tire/repair shop... anyways, back to the story. This kid steps behind the counter and begins to work at his computer while his customer is waiting quietly. I'm observing this kid and the way he's functioning. "is this kid high?" I think to myself, as I'm observing him move slowly and pace about the front desk area as if he forgot what he was doing. He begins to ask his customer questions about his tire puncture. The kid asked the customer "which tire is pictured again?" Seriously?! He was just outside assessing the tire for minutes! I now knew something was up with this kid. Now my attention goes to observing the space and the shop area through the glass. I'm thinking to myself the entire time "How are the show guys going to be?" seeing as how this kid is stoned on marijuana. I'm looking around the office area and to my surprise the kid has Pineapple Express playing on the tv. For those who don't know, it's a comedy (stoner) movie about marijuana. Don't get me wrong, I have nothing against medical marijuana, but there is a time and a place, and at work (smoking or having content playing) is not the time. At this point an elderly lady walks in and the kid tells his customer to wait a second so he can help the lady. This interaction was frustratingly annoying to observe. The kid was so slow in communicating and would repeat himself several times. The lady gets the keys to her car, the kid finishes his transaction with the initial customer and then asks me to wait. At this point I'm pretty bothered with the experience wondering how bad the techs will be. A few seconds pass and two cars speed into the parking area. The long haired kid walks back in the front office, gets on the computer and starts typing. A few minutes pass and a guy in normal clothes walks in from the garage door to the office. This new guy steps behind the counter alongside the long haired kid and they start making jokes. Now I'm really frustrated. A few minutes pass and the long haired kid looks at me and says "next." SMH. I approach the counter and immediately see this kids red eyes and can now confirm for myself that this kid is high af. Seeing as this other employee is now at the counter I begin to let them both know why I'm there "I'm looking for tires to be installed on a new set of wheels and this new set (wheel/tire) installed on the car. The new guy says "wait, you just really confused me" The long haired kid laughs and I'm like WTF, I'm dealing with two dudes who are high af. Long story short after explaining what I'm looking for three times to both of these kids, I decided to leave being dumbfounded how this store has the reviews it has. Maybe because it's near the beach the customers are ok with this behavior but someone trying to get business handled should avoid this place. I wouldn't trust that the work performed here is quality work.
-
June 2023 by Cindy F.
It was a Sunday and was exiting freeway; tire pressure light emerged . Wasn't familiar with area and majority of tire centers were closed . Came here and was assisted by Stephen . He was so helpful . Ended up I didn't need new tire just a patch , I was in/out in less than an hour . Very appreciative of the excellent customer service
-
June 2023 by Yoliee G
They were soo helpful, offer free coffee & sweet bread..also have a charging station for convenience. Will definitely go back
-
May 2023 by Madeline B.
It's a bit odd for me to leave a review for a tire place but I did want to acknowledge the courteous and helpful staff. I came in pretty distraught after getting a nail in my Tesla tire (which can be a nightmare as Tesla doesn't have a spare, run flat tires, and takes a specific type of tire and I was far from home). It was Mother's Day and I was spending some hours there so the guys were helpful in what they could do and also vacuumed my car to make my day a little less bad. I wasn't happy I had to replace all the tires but at the end of the day I got it done on a Sunday and it was done pretty quick and I would have needed new tires eventually.
-
May 2023 by Gabriel P
Torrey and his team did a great job with my alignment. Also, ehor fixed my hub caps so it's easier to inflate my tires. Thanks.
-
March 2023 by Ivan Lucas
Had to wait for an hour and half to get 1 tire. But I'm satisfied.
-
December 2022 by T C.
I've always had a great experience at this just tires location the staff's always friendly and courteous you don't get good customer service like this anymore they really do work with you and they care about the customer satisfaction we were there on December 29th 2022 all the guys were very nice and courteous shut out to Tori who made us feel like family and with the offers and discounts that we got we saved tons of money I recommend this just tires to anyone who wants to save money and get exceptional customer service thanks again guys see you soon
-
December 2022 by Erin H.
Came here to get my alignment checked! Made an appt online ahead of time for the free alignment check, free battery check, free brake check. My car did require a re-alignment, which cost $115. (I have a small Japanese sedan, cost depends on the car type.) They were really efficient, I dropped my car at 3 pm and picked it up at 4:30. Steven was the front desk guy, and he was really mind and helpful. I'd come back here again! Felt like price was reasonable and crew was efficient. No complaints.
-
December 2022 by Robert Lessnick
Fixed my Jeeps alignment with no issues. Fast service and good prices. Definitely recommend!!!
-
December 2022 by Ms Garcia
For the first time I went there as many times as I drove by hundreds and hundreds of times as of November 22, 2022 I went in to just tires in Torrance, California . The customer service was amazing. The people that work there were really nice they gave me an oil change. Did it really fast made an appointment online which made it really easy sat in the lobby watch some soccer had a cup of coffee I got to talk to the employees to get to know who they were. They were great people. Highly recommended and they weren’t even expensive for an oil change which was great and I had a free tire rotation. Awesome ? if you’re looking for a great place that’s quick, fast and simple and with great customer service. This is the place.?⭐️?⭐️?oil changes and tire rotation and everything else MY NEW GO TO PLACE ??
-
November 2022 by Robert G.
Torrey went above and beyond! I recently got a flat tire and took it to a "mom & pop shop" to get it patched up. After leaving the shop, I noticed a rattling sound on the tire that was repaired. I decided to stop by "Just Tires" so they could check it out. I was greeted by Torrey and he informed me that it would be a 2 hour wait due to being understaffed. He offered to take a quick look at the tire. At first he didn't notice anything but after further observation, he noticed that the lug nuts were uneven. He asked me to pull it into the repair bay and grabbed a torque wrench and tightened them in accordance with the manufacture specifications (Free of charge). The lug nuts were extremely loose and over time, the tire possibly could've came off while driving. Torrey may have possibly prevented a very bad accident. Thank you and next time I need any sort of tire service, I will be coming back to this location. Give this man a raise!!!
-
November 2022 by Mijal K.
I'm so happy with the service I got today! Shauntice was super friendly and helped me with the replacement of my tire. It was super fast and all my questions were answered with a big smile. She is awesome! If I need to replace my tires again, I would not even check other places...I'll drive directly there. Thank you for a great and fast job guys! You rock!.
