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May 2023 by Yorlene Rivera
I have been going to this office for 4 tax years and was always happy with the professionalism up until this year. This year was terrible! The tax adviser left me in the dark without responses to my emails, many many phone calls, and messages. Weeks passed by, I became very frustrated and asked to speak to the office manager and even he didn’t get back to me! Every time I’d call and ask for Yeh, she was never in or was with a client. I provided all documents she asked for in a timely manner. I was always polite and professional. I don’t understand why no one ever returned a phone call back and say upfront they didn’t want to file my taxes and why! Unprofessionalism at its finest.
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May 2023 by Stacey P.
submitted my forms in April and had a video appt. scheduled that was cancelled. NEVER received more contact as promised after that. Messaged Lisa Garcia on 5/9/23 and still waiting for a response. Escalated this with customer service and then was told a supervisor was not replying and that Lisa said if she has time she can get to them. This is the 2nd year this has happened to me. I have been using H & R Block for over a decade and this will be the last time.
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April 2023 by Alba Garcia
Tax Pro was very knowledgeable, professionally, and friendly. Will definitely come back next year.
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March 2023 by Max P.
Came here a few weeks ago to get my taxes done and was charged over $300 for my 1099-INT and DIV + W2. I was also Charged an extra $120 for having "Complex income". My girlfriend had the same amount of documents and was charged significantly less. Absolutely horrendous experience at H&R block. Will be looking to file a complaint with BBB.
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March 2023 by Q P.
Came here on Friday had an appointment and they kept me waiting until I asked 30min in whats was going on . I was told the tax preparer was having software issues and I thought that was strange cause the other preparers didt have that issue. Anyways I was offered to come back or drop off my documents but since that was a lie(looked like she was making corrections with another customer) and they didnt tell me about the issues I refused. Anyways the receptionist was trying so I gave the place 2 stars otherwise zero. Oh yeah this is the second time I had issues with H and R block and please dont bother with the automated apology statement . if youre sincere about it reach out to me and do something to make it better
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March 2023 by Stephen Jones
Many time slots were available and convenient for me to come in, including weekends, even late afternoon! The woman who scheduled my appointment was very professional, kind and courteous, and my tax preparer, May Ng, is super intelligent, was ready for our scheduled appointment, and knows the tax codes inside and out!
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February 2023 by Cheryl F.
Had a bad experience with Block Advisors (on line appt did not show up in their system even though I had two confirmations and front desk was meh) so came back to the traditional old H&R Block and all went very well at the Palm Plaza location.Turns out I got in for about an hour from the time I called. The person I saw, Aleczia Cabral was lovely and very competent. The front office staff was very nice and I paid just over $400 to get my fairly complicated taxes done in an hour and a half of personalized time. Her office manager even took the extra step of restapling my donation receipts after scanning the way I had brought them in which I thought was a nice touch.As a manager of people and business in the past I was always very protective of my people and appreciate when someone also looks out for their team and locations. I posted a very negative review for what I thought was the H&R Block Advisors on the wrong location and the District Manager for H&R Block in the South Bay, Manuel Alvarez reached out to me to let me know his location was not the Block Advisors so I could repost to the right location. Good on you Manuel, I totally like to give credit where credit is due and you obviously take care of your people to ensure that. People are what it is all about and I imagine you are very involved with them based on the ambience of your Palm Plaza location. Thanks for that!
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February 2023 by Ray Paredes
It's just simple ... one of the best place to do income taxes..
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April 2022 by KathyMarie Gilbert
Been with hrBlock since 2013. Always excellent service
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April 2022 by Marlene Borchers
Mae explained things very well, for us to understand..
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February 2022 by Sandy Montalvo
May is an excellent staff. She is professional, nice, and always willing to answer any questions that we might have.
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July 2021 by Alma Gracias
My Tax Professional had expertise on my taxes and was very helpful.
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April 2021 by Kihiru Moto
Mayu worked so hard on compiling all the messed documents into one with accuracy, day and night devotedly with her kind personality, I will definitely recommend her to my friends!
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April 2021 by Andrea Maldonado
The reception did not inform my tax pro upon my arrive. Her current appointment ran late. I waited and after 30 minutes after my appointment time decide to leave even through I was told she would need 15 more minutes . Frankly if the receptionist had not be defensive and rude I would have gnot written a review. They have no consideration for appointment times.
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April 2021 by Sugar Free
Avoid the mexican lady she wont do your taxes correct it was really bad. The lady that was in her place last year was good
