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May 2024 by Nadjesda Nadjie
Linwood Foy thanks for all the help and advice you gave us for the washing machine and everything else that we need. You go beyond the expectations! 10?
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December 2023 by zoran mladenovic
Best service
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December 2023 by Brittain Dalby
Saleem was welcoming and very accommodating.
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December 2023 by Alexis Jones
Worst customer service of all time. We bought our fridge brand new about a year and a half ago and spent $500 on a warranty. The front panel where the water and ice come out, broke. We called Howard’s and they sent out their service folks. Not only did they not fix the panel, they broke the fridge and freezer! They didn’t tell us when they would be back or when they would call, just that they needed parts. I called the store today and the sales woman said that she would do her best to get an answer but that, ultimately since they service team had come out already that they, “were making progress.” Sorry, but breaking something that wasn’t broken before they fixed it, is not progress!! Please go to a different more reputable store. This place is a nightmare.
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November 2023 by R. D. Collins
Very nice salesman, great selection, and we got a great deal on a new refrigerator!
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October 2023 by Joshua
JR (store manager) was easy to work with. However, there is some disconnect with the movers. They were supposed to install the TV and that detail somehow did not make it on their scope of work. Furthermore, the movers lied and said that I did not want them to set it up after I asked about what was required for setup. The integrity is lacking as far as movers go. WOULD NOT RECOMMEND. I will leave a separate review for the store, as that was a better experience.
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October 2023 by Amol Garg
Lorenz helped me out and was very nice as well as knowledgeable about the various appliances and promotions/rebates available!
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October 2023 by Shirley Hutcheson
From when I walked into the store I knew I was glad I went to Howard's. The sales person was friendly and knowledgeable. He answered my questions, led me to the products I was interested in and gave me my space to decide. I purchased a washer, dryer and dishwasher. The payment and delivery schedule was seamless. The delivery and set up was performed by two different knowledgeable pairs of technicians. They contacted me via text and phone for delivery confirmation and arrived at the scheduled times. They were very professional and made sure each appliance worked properly. I give the whole process Five Stars
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October 2023 by Lee Carpenter
I recently needed to replace two major kitchen appliances when they wore out and would no longer operate reliably. The first was a double wall oven, and the second was the dish washer. After extensive research and comparison shopping online, I decided to make my purchases at Howard's Appliance in Torrance.After having nothing but problems trying to place an order with Howard's online system, I finally printed out my order and took it with me to their Torrance store.From that point on, my experience can only be described as first class. Jesus Ruiz (JR) greeted me at the door, looked at my order, and showed me the floor models for what I had picked. He then entered the order into their sales system and made sure all the available discounts were applied. He was knowledgeable and professional throughout the process.A few days later both appliances were installed by a Howard's service team. They were clean, neat, and fast.It's been about 6 weeks since my purchases, and so far there hasn't been a single hiccup with the appliances or the installations.My unqualified recommendation if you need appliances is to give Howard's in Torrance the opportunity to help you. I'm convinced you'll get the best price around plus unmatched service too.
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October 2023 by Jennifer Boissavy
Had to change my delivery to another day and rescheduled for Saturday.SOMEBODY DIDN’T do their job and actually put me on the schedule so their mistake is my problem.So frustrated. Of course nobody can do anything. Howard’s delivery made a mistake and I and I paid for these items a week ago and don’t have my washing machine and dryer.Not my fault but I suffer the consequences of their incompetence.
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October 2023 by Daryl L Parker
Had a great buying experience at the Torrance store, my sales rep Ms Anita Patel was awsome and took great care of me, Howard's will be my go to appliance store in future purchases!
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September 2023 by Gabe Solis
Professional, courteous
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July 2023 by Scott Carls
Our old refrigerator was not able to be repaired. We chose Howard's as our appliance store. Very good place to go. Not crowded. You can shop at your own pace and not feel rushed. The salesman was Lorenz. He was super nice and helpful. We chose a side by side Whirlpool as this is the best brand to buy. We had a prompt delivery and the 3 men that delivered the refrigerator were very helpful and friendly. They did a great job as well. I definitely will return there if I need any new appliances. The customer service is A+ in my opinion.
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July 2023 by Michael Graves
unfortunate incident that recently happened at Howard's in Torrance ca the purpose of this review is about customer service. My salesperson Anita was Great, The store manager was very pleasant the delivery guys very very polite and customer serviceSo how did this go from a good review to a bad one really fast?I was informed to allow the fridge 12 hours before placing food into itafter 12 it was running But no ICE and Warm Water the next day the Freezer went out as well the Refrigeration was off and onNOW FOR THE BAD PART. Went back to Howards and met the VICE PRESIDENT OF RARE ? Voiced my concerns about just replacing the unit.For a Vice President Very arrogant and disrespectful Talk to Me was talking to me as if I was a child Well we don't make it this is a service problem repeatedly don't raise your voice I'm not normally how I talk to ask him for his card smiling laughing at me..it is necessary for me to forward a complaint and I am in the process of doing a YouTube VideoMr Riddle CEO HOWARDS
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July 2023 by D B
If you need appliances, Howard’s is the place to go. It’s nice to have a knowledgeable associate to answer questions about the products in their store.Lorenz was very helpful, patient and friendly.I recommend Howard’s for all your appliance needs.
