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November 2023 by Brett Danna
Honest, kind and awesome. They also were able to get a job done that no one else could. Amazing service too. I am happy to write this review and they will have my business for a long time.
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October 2023 by Emma Olson
So helpful, so friendly. Charlie's Hillside has become my go-to after years of going to a dealership with a used car.
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September 2023 by Ruben Magana
Robert repaired my water pump on my Audi 2014 which I was pleased, they also did work on my wifes MBZ which was good but..... Somehow the brakepads cover were lost or fell, we drove ordered it with the mechanic, he was supposed to call us when it was received, he never called us. We went back to try to figure out why we did not received a call and said he had called us which was not true. Not going back there again.....
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August 2023 by Jonathan Doe
didn’t solve my problem and I ended up having to go to a different mechanic
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July 2023 by Mae L.
I did not use Hillside Auto Repair but they still helped me. Wanted to replace a door cylinder lock on my car. Customer service rep looked at the damage and was honest by stating they could not perform the work. They instead referred me to a local locksmith who they have worked with and does great work. They also told me what a reasonable repair cost would be. This is great customer service. I would definitely consider them for my next auto repair.
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July 2023 by Kevin Nakano
We had a check engine light show up on our 2013 VW GTI and I brought it to Hillside to help figure out the issue. It was determined that the sensor in the radiator was the cause, so we replaced it. After 800 miles the light came on again, so it was more than just the original issue contributing to the light coming on. Robert did some homework and found out that another contributor can be related to the water pump. After spending a lot of time working the issue, he was able to figure it out and we haven't had a probelm since then. I appreciate the perseverance in fixing the issue. I have no hesitation bringing my other cars to them as well. Great job!Service: Auto engine diagnostic
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June 2023 by David S.
I recently had the pleasure of entrusting my beloved 2005 Ford Mustang to Charlie's Hillside Auto Repair in Torrance, and I cannot emphasize enough how outstanding their service was. From start to finish, this independent machinic shop proved itself to be a haven of expertise, transparency, and fairness. Charlie's Hillside Auto Repair has undoubtedly earned my highest recommendation.From the moment I walked through their doors, it was evident that this shop held itself to the highest professional standards. The team at Charlie's greeted me warmly and showed a genuine passion for their craft. Their commitment to providing top-notch service was evident in every interaction.One of the standout features of Charlie's Hillside Auto Repair was their meticulous attention to detail. They took the time to thoroughly assess my Mustang's condition, taking pictures of the areas in need of repair. These images were promptly shared with me, allowing me to visualize and fully understand the extent of the necessary work. The transparency and communication demonstrated by Charlie's team was truly commendable.Moreover, the machinists at Charlie's Hillside Auto Repair went above and beyond by proactively updating me whenever they discovered any additional issues or identified new repairs. They took the initiative to call me and discuss the situation, ensuring that I was involved in the decision-making process. This level of communication was both reassuring and indicative of their commitment to providing exceptional customer service.Throughout the repairs, I always knew exactly where Charlie's Hillside Auto Repair stood in terms of progress on my vehicle. Their regular updates kept me informed and involved. Whether it was a minor adjustment or a major milestone, they made certain that I understood the current status of the repairs. I greatly appreciated their efforts in keeping me in the loop.Charlie's Hillside Auto Repair also deserves accolades for their fair pricing practices. Despite the extensive work required on my Mustang, their pricing was reasonable and competitive. They provided a comprehensive breakdown of the costs involved, ensuring complete transparency. I never felt pressured into unnecessary repairs or additional services. The team's commitment to fairness and customer satisfaction was evident throughout the entire process.In conclusion, Charlie's Hillside Auto Repair in Torrance has earned my utmost respect and admiration. Their exceptional attention to detail, proactive communication, and fair pricing make them an exemplary choice for any car owner. If you're seeking a trustworthy haven for your vehicle, especially specialty cars like my 2005 Ford Mustang, look no further than Charlie's Hillside Auto Repair. Their dedication to providing outstanding service sets them apart from the rest, making them a true gem in the automotive repair industry.
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March 2023 by Edith Bernal
Great fast customer service. Was in town for vacation and unfortunately got a nail in the tire. Called the shop and easy going from there!!Service: Tires
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March 2023 by William T.
Brought my car in for what I thought would be a broken axle but they just found that I didn't tighten my lug nuts when I rotated my own tires. Honest. Since they didn't find much they did do a full inspection and found my air filters were old. She thanked them for their honesty and went on my way. I have been here before for my other cars and they have been good about treating me right.
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January 2023 by Michael M.
Hillside Auto is the best at every need for your auto. We have been bringing our 2016 Chevy Equinox here at least annually. Love the customer service. Also, big fan of the outdoor waiting area with zen water fountain.
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December 2022 by Taehyun Kim
Let me share my experience with this shop. A lot of good reviews gave me a confidence and also I love to support local businesses. My dodge had an coolant leak and went this shop to fix it. Long story short, their diagnosis was wrong. They replaced the water pump but after pickup, the coolant still leaked from somewhere else. I ended up with self diagnosis and found a noticeable crack in the radiator. When I picked up, I asked if it was really water pump because I already told them the water pump was replaced an year ago. They were pretty much sure that it was water pump. I even shared a photo taken which shows where the splashed coolant are in the engine room(near radiator). They charged 4 hrs labor for water pump replacement plus diagnosis charges separately. I won't judge if this is fair price, you can judge. They(or their automatic system) sent me a text asking everything is good. I replied and messaged it has still leak, but they never answered. I just want to share my experiences. Rating 4.8...? Hmm...
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December 2022 by Amanda P.
WARNING. UNDER NEW MANAGEMENT. I have been coming to Hillside Auto Repair for quite some time, and have come to love and respect their previously trustworthy, honest, top-notch service. Gone are the days of affordable prices and honest assessment. Gone are the days of getting your car back from them washed (talk about above and beyond!). Sam used to make sure that I and my car were well taken care of. This is not the place it used to be.When I took my car it for a loud, rattling sound in the engine area, they reported they could not find anything. That's fine. They charged me more than $60 dollars for the inspection. On top of that, they insisted my rear suspension was leaking, that my rear brakes were close to being worn down, that my front tires were cracking, and that I would need new sparkplugs soon due to mileage. I knew this was true about the tires, as I was already scheduled to get them changed out, so my assumption was everything else was true as well. They wanted to charge me $900 for changing my breaks and fixing the leaking suspension. Like anyone who would be flabbergasted by that amount I denied their service and had the car checked by another professional.My breaks were NOT as bad as they had indicated. My shocks were NOT leaking/needing fluid. I trusted my gut and saved $900 dollars by not doing business with them. I will not be back.
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November 2022 by iceman mavs
I wish I lived in the area as I was visiting family cross county and had a vehicle issue. Just ask for Carlos he will not steer you wrong! Thank you Charlie’s Hills Side!Service: Vehicle Inspection
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September 2022 by Sarah Cunningham
Was my first time coming here and will definitely now be my go to place. They were very friendly, very on top of things, and also very quick. My AC is working amazing now and I can stay cool in this crazy heat wave we've been having. I highly recommend!
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September 2022 by Dennis Hartley - Real Estate Agent
Was able to bring my car in without an appt and got immediate service. My regular shop told me it would be 3 weeks to get an appt… what!!??Charlie’s diagnosed the problem and had it ready next day, they even washed it! They have a texting system that keeps you informed and everyone was very helpful and courteous . I’ll definitely be back.Service: Auto brake repair
