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March 2024 by Samantha
Tried calling on 2/17 for a rental car, spent 5 mins going through the directory and waiting for someone to pick up. The line just kept ringing. Never heard of a location that doesn't answer the phones?
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January 2024 by ana villatoro
Great service!
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September 2023 by Andrea Biesel
Wrong contract of vehicle sent and printed, no late drop off possible (office closed by 1700) . Late opening next day after 0915, unfriendly service without excuse for late opening. Foreigners careful, bring your passport!
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August 2023 by Joe M.
Reserve a car. Appeared on time. Said they had my resvation but no cars. Wanted to send me to a different site on foot, to rent at a much higher price. Irresponsible and unreliable company.
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August 2023 by Amb Breezy
Small location, not a variety of selections to choose from. Pay attention to the price quoted vs. how much they charge.
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July 2023 by Shallyn C.
The car was dirty and needed to be serviced but they didn't have any other comparable options available. Worth noting upon pick there were 2 people asking for refunds due to issues and were fighting with the same girl we had issues with. The hertz employees are extremely unprofessional. The girl working behind the counter went out of her way to make our experience horrible. When dropping off the car this hertz employee mocked us trying to charge us for damages done prior to our rental. I had pictures to prove they were wrong. The manager agreed there were zero damages to the car but they did charge us a cleaning fee of $400 when the car wasn't that messy for 2 weeks of use. I have picture proof that corporate looked over and corporate immediately refunded the cleaning charges. The manager needs needs training from corporate on how to handle these situations. I would never rent from hertz again.
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June 2023 by Leah Siobhan
Cancelled my car rental last minute as they ran out of cars. I asked if they could assist with finding a solutions with nearby Hertz or sister companies they may have but they practically said not their problem. They suggested I try LAX which is completely out of the way. Horrible service.
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June 2023 by Todd (T)
If you’d like to be overcharged by 40% please feel free to go to this location. Also this is the same location as Avis. It sucks to be a very loyal client to a company and in return they steal from you. I rented a vehicle over five times over the past year and then looked back at my old receipts and they stole alot of money from me. They will lie. Make sure you look at the receipt before leaving facility.
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December 2022 by Tiana C.
Shout out to Kevin !!! The best of the best !! If you need a rental come on over to Torrance and rent with him !!!! Happy holidays
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December 2022 by Shaland L.
Absolutely horrible customer service. The clerk was extremely rude and insensitive. A complete jerk.
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June 2022 by don mcclary
Excellent service, respectful and had the car I reserved in advance ready to go when I got there. I would highly recommend renting from this location
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June 2022 by diann Boyd
This herzt mean business , when I arrived a little they were ready and might was serviced,cleaned and pulled out for me to hit the road. Kevin was the man gave me excellent service.
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January 2022 by Alberto Carrillo
Great Customer Service from staff. I picked up and dropped off the vehicle on time and with fuel as required and everything went smoothly. I believe a kind gentleman named Kevin was able to help me out with the rental. They were upfront with all the charges and printed and emailed the terms and conditions as well as the fees related to the rental. Will go back for another future rental when needed.
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June 2021 by Nancy Rodriguez
Paid more online for a mid size SUV, JEEP CHEROKEE or similar and got a sedan. Nothing compared to what I rented online. I was really disappointed. Budget and Enterprise have never done that to me but Hertz, this is the 3rd time.
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June 2021 by Tami E
Small ofgice. They were really nice let us get car early amd return late. Ended up with nicer car! They are fast getting you checked in and checked out. Convient if you have no car its near 344 bus stop.
