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January 2024 by Eric B.
Aside from a great selection and variety as well as competitive prices, they made carpet shopping easy and simple. Brian did an amazing job helping us choose a brand, style and design. To quote another review, "Brian is an encyclopedia" on carpeting and flooring. Besides being friendly, non-pressuring and professional, he listened to our needs and was able to recommend the perfect carpet for our situation (kids and dogs). Tons of helpful tips and suggestions too. From start to finish, Brian was there the whole way and was able to get us exactly what and when we needed it. Nothing but the highest recommendation for Brian and Fred's Carpets.
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September 2022 by Florence Kleinjan
I had them install carpet in two rooms while we have not even lived in the house where carpet was installed I noticed that it was coming unraveled. When I called I got a very pleasant lady and when I called today it was immediately how I would have to pay for an installer to come look at it. This is not customer service. Very disappointing as we are seniors with some health issues and right away it’s how much they are going to charge me for an installer to come out.
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October 2021 by Terry
Besides competitive prices and great customer service, you should definitely also talk to Brian at Fred's South if you're someone who, like me, likes to have an in depth knowledge of the things you purchase. Brian is a walking encyclopedia of everything carpet related!
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October 2020 by Preston A.
I have had my flooring in my Master Bathroom, Family Bathroom, and Guest Bathroom remodeled by Fred's for about a month now as i wanted to give them an honest review. Jamie came out to measure and start working on a quote for me after he got all the details i wanted down. The quote was received in about 2 days and way under what many others were quoting for the task. I am out of Oxnard and they didnt have a single gripe about my distance and the distance charges were not ridiculous either.We decided that in all the bathrooms we were to replace all of the old molding with something a little nicer. We also decided that in the master bath we would do a 45 degree angle install as it costs a little more due to more materials. The team Fred's sent out were very fast and efficient. i was quoted for 2 days to do the 3 bathrooms as a buffer but they were able to finish all 3 bathrooms in a single work day. They were also very honest with me as the previous houses owner had a incorrectly installed toilet and they even worked to help fix that issue aswell. Very above and beyond their line of work. Armando was the lead for this install and he could not have been better.It has been a month since the install and the floors still look brand new. It gives credit to the quality of the material used and the professionalism of the installers. i really look forward to working with them again. TLDR; Great Price, Very Professional, Fast Working, Oxnard
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September 2020 by Julie B.
Having spent many days hunkered down due to current lifestyle restrictions, I found that much of my home could use some sparkle. Fred's Carpets Plus on Torrance Blvd has been my go-to carpeting and flooring favorite during my 20 years of home ownership.Chris was in the store the day I went in for consultation, and he spent as much time as I needed helping me decide what floor covering would be best for my kitchen/dining/living area. Samples were loaded in the car and the choice was soon made. When Chris came to measure and quote, he noticed the ancient quarter round molding throughout the house. Since I was about to have the entire interior painted, he suggested putting in new baseboards. He could supply the material and his crew would install it after the flooring. The crew, Frank and Paco, were professional, extremely hard-working, did a fabulous job on my floors and baseboards, and the clean-up was also impressive. I am hesitant to return all the furniture because I love the look!Thank you, Chris and crew, for the smile you've put on my face!
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August 2020 by Brian H.
Had them come out to measure a 2 Bed Condo with wood floors to be replaced by carpet. Spent my time waiting for them to complete the measurement, picked out a carpet choice. Was told that I would get the estimate in my email. 2 days later, called and the lady said she discussed it with the owners and the installers and they are going to 'pass' on this job. She felt the removal of the old floor would be too much expense. I asked how much is the cost of the job? She didn't know... I asked how it would be too much if she doesn't know the cost, she didn't answer... If you want to waste your time with a company that won't tell you the cost and will decide whether they want to take on your job or not without any reason, then this is the one to call!
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February 2020 by Angelique Y.
My experience with Fred's Carpet Plus couldn't have been better. They were a pleasure to deal with every step of the way. The showroom is beautiful, and I was pleasantly surprised to find how fair and competitive they were with their prices. Giuseppi is a great guy to work with, and I sure appreciate his outstanding professionalism with doing such an important project with my house. The installers, were experienced, patient, kind, detailed and also professional. I wish all businesses were run so well. After getting my whole house done, I was left with 100% good feelings; zero stress; and I love, love, love my flooring!
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February 2020 by jo ann b.
I highly recommend this company. Outstanding selection and impeccable customer service. Just a delight to deal with. Responsive and reasonably priced. You won't be disappointed JoAnn Brown Palos Verdes
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January 2020 by Tom C.
We recently purchased carpet from Fred's Carpet Plus in Torrance, and also had them install it. Shortly after the installation we noticed there were several spots where the seams were sticking up further than we thought was normal. I contacted our salesperson and she set up an appointment for the installers to come back and look at the seams because, she said, when seams stick up they will become dirty quickly because your feet will constantly be hitting them since they stick up, and will become more noticeable.The same installers that installed the carpet returned to our house and spent 5 minutes looking at the seams, said there is nothing they could do and left. I again contacted the salesperson and set up an appointment for her to come look at the seams. She did come to our house, looked at the seams and said there is nothing they can do, just walk on them and they will get better.The carpet was installed in September, of 2019, and I've been walking on the seams every day, and they're not getting better, they're just becoming more noticeable.I have lived in homes with carpet my entire life, my family all have carpet in their homes, and my friends have carpet in their homes, and I've never seen seams like the ones in our home.For the record the carpet we purchased was very expensive, we spent a lot of money, and expected better service than this. I do not recommend Fred's Carpet Plus to anyone.
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October 2019 by Susie M.
Came in with my dad to find a new carpet for my room and purchased one of the remnants in the back for an amazing price! It was the perfect size and they held it for me until I was ready to pick up later! Quick, easy and a steal (since we paid in cash)!
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October 2019 by Cole S.
If you are looking for quality carpet, and friendly, reliable, professional service, I highly recommend Fred's Carpets Plus. They came to the house and took measurements (not a common service) to ensure we didn't over buy. The carpet was shipped from the East, delivered and installed, just as promised. The installer (one gentleman) was top notch. Fred's is actually 5+ stars.
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September 2019 by Sue W.
I used them several years ago and it was a disaster. They scratched my mother's desk with their dolly, they gouged my dining room floor with the fridge, and then I was bending down to pick something up in the kitchen and the dolly fell over and hit me in the head. They sliced the vinyl flooring below a cupboard door and left it. I noticed it after they had left. When I called the company to tell them what had happened, the woman was extremely rude. Also, in front of a door, the seams came unglued. Will never use them again.
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June 2019 by tom e.
From the moment Mom and I walked into the showroom, we felt cared for. Brian didn't pressure us and, in fact, made some suggestions that would have cut costs. There is no doubt that we can wholeheartedly recommend Fred's Carpets in general and Brian, in particular. Great Job!!!
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June 2019 by Karin A.
Excellent experience all the way around. We love our carpet and will use again.Installation was easy and the carpet lives up to our everyday traffic.
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March 2019 by Christina B.
I bought a new house here in Torrance and my first priority was installing new flooring throughout. Being a Torrance resident all my life I know that Fred's has been around forever, so it was my first stop. First off, I waited about a half hour without even being acknowledged. Once the one gentlemen on the sales floor was free he reluctantly answered my few questions, seemed very rushed, told me that they were currently about 3 weeks backed up, and told me my job would be "very expensive" at $15k. Basically, I fully got the impression that he was trying to talk me out of the job or not taking me seriously. Ok, I happily took my $15k to another company that seemed happy to have me. (AND it was done in a week for $8k.) Overall, didn't feel welcomed at Fred's and wouldn't go back.
