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January 2024 by Jackie Pitts
They were eager to find what I was looking for
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December 2023 by VERONICA ROSAS
Diane was great to me and my husband, she explained everything and all services and walked us through the whole furniture store showing us all the beautiful couches I wanted to see.Thank you so much Diane ?
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October 2023 by Salma Aguilar
Really bad attitude we went in there and the lady at the front desk looked at us with a really bad face
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August 2023 by Sungeun Kim
Service is good !!!
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October 2022 by Owani Iroso
Not to sure about the sales rep I found her cold and not helpful it's as if I was bothering her so I just thanked her and left maybe she was having a bad day. Expensive but beautiful furniture.
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September 2022 by Sally Hernendez
I love working with Ethan Allen. It has always been a pleasant and professional experience for me - they give you that upscale treatment. Diane, one of the top designers in the Torrance location is so wonderful to work with - she has a great eye for design, and is really good at bringing the project that you're looking to create to life.
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September 2022 by J M H.
I purchased a sofa from the Torrance store in January 2019. Fabric is nice, which is the best thing I can say about this awful sofa. I ordered FIRM but the seat cushions are saggy and flimsy and the back cushions extra firm. I have just had a private furniture company redo the couch, except for the frame and fabric. The entire lower inside part of the sofa including springs needs to be replaced and the cushions newly stuffed. Looks fine on the outside, inside is substandard and not cheap. Don't buy.Update: I called Ethan Allen in Torrance CA about this sofa. I spoke to the manager, Elle, and she came out a couple days later, inspected the couch and took care of everything. I am super impressed with how responsive and responsible Elle and Ethan Allen have been. So 5 stars for service and they have lovely things. I have several EA pieces, dining room table, chairs and breakfront, and another sofa. If you purchase from EA in Torrance CA, and there is a problem, do not hesitate to call. Really 5 stars for service.
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August 2022 by R
my experience at this location has gotten better over time. keep it up!
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July 2022 by Shirley Rone
Beautiful store. Beautiful staff. Exceptional. Diane, my Sales Associate spectacular. Her taste, her style and design of good quality furniture. I enjoyed my pandemic waiting period because the store kept in contact with me. I finally received my last piece of furniture today and it is stunning. Thank you Ethan Allen for providing good quality furniture and beautiful customer care…??
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February 2022 by George Pappagelis
Laura was amazing! From having no idea of how to put things together, she came up with an impressive design that we love. She gave us lots of attention, 3-D renditions, etc. which made the entire experience worthwhile. We highly recommend her.
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November 2021 by Celina Roman-Avalos
Vanessa was extremely knowledgeable and super friendly.
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October 2021 by Winnie Liau
Our initial experience was amazing. We had been looking for a solid wood dining room table and chairs set everywhere and so many other retailer use laminate and we didn't want that. We also loved the idea that it was made in US and not imported. We were able to custom design what we wanted and color and at a price about the same and cheaper than other retailers. We knew it would take like 12 weeks because of they were custom making it for is. A few weeks in I get a call that our chairs had arrived at the warehouse but our table was still original estimated date. We were given the option to get the chairs first, which I wanted since we had a folding table I could use in the meantime with he chairs. So that is where everything fell off. Was told delivery dept would call me to schedule delivery... nothing for weeks... emailed, was told they will contact again and have them call me... nothing for weeks, emailed again this time with no response... called the store, was told they will have someone call me... nothing. I gave up wasting my time calling. About 10-11 weeks in, I get a call that my table AND chairs were ready for delivery and scheduled it. Delivery guys came to deliver right on time. There was a slight issue with my chairs and they were teetering a bit and the guy said it might be our travertine floors but someone would get back to me to check.... not a single followup call. Disappointing because their furniture isn't cheap. My biggest annoyance is that when you say you are going to do something, do it. Don't give me the option and then don't follow through or follow up. Customer service has really gone to the wayside these days and honestly will be the ultimate downfall of these companies which is sad because they have a great product.
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October 2021 by Ruth S.
They have great quality of furniture. Podcasting fabrics. Prices are a little high for the quality. But these days it's so hard to find anything that will break in a year. So I do recommend them. I have a bedroom dresser that is about 30 years old. And I used to have two loveseats with two Side tables with a matching coffee table 2 lamps that I got for the family room about 30 years ago that I got rid of about seven years ago when I moved. Last very well.
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September 2021 by remarkable goat
my experience at this location has gotten better over time. keep it up!
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August 2021 by Carol Sukimoto
The entire experience was very pleasant and Alexis made the design process a breeze. She was accurate on when the product would be complete and delivery made. There were no excuses like other retailers have given us. I will definitely shop at Ethan Allen again!
