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November 2023 by Kelly C.
Not sure why this place has any reviews less than than five stars. I have rented from this particular location at least six times and every time each visit outdoes the previous one. From their great customer service to their pre-pickup confirmation they are always on top of it. If I've ever had any issues they have addressed them right away. This last time I went in to pick up my full size sedan and the previous person had stated some sort of issue with the vehicle I was slated to pick up. They immediately notified me and upgraded me to the next vehicle size up free of charge. During this same visit I was running late on the return that was supposed to be done by noon and I called and let them know I was running late and let them know I wouldn't be able to be there by any earlier than 3pm and they were very accommodating. I would highly recommend this location to everyone I know.
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November 2023 by Ken Ward
Had to take my car into dealer for service. Needed a vehicle and they recommended Enterprise. I informed Enterprise about it and they gave me the dealers price in renting the car.Only fault I found is that the vehicles are not full of gas but you only have to return with what ever amount was there.
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November 2023 by Samantha Kuglen
Leonard is literally the nicest employee I have ever come across legitimately, 10/10 would rent here again thank you for the amazing service truly!! Appreciate you
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November 2023 by John P.
I had a wonderful experience with this particular Enterprise rental car location. They were exceptionally courteous, professional, and efficient. Highly recommended!
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October 2023 by Ray D.
Leonard is awesome. He was working after hours and checked in the rental I was returning. He was friendly, professional and easy to work with.
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October 2023 by Marlene ..
Renting was super easy and prompt! However, the deposit was a bit expensive and the car smelled like wet dog. I gave them 4 starts for great customer w!
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October 2023 by Angie E.
Update: I spoke to both Leonard Dunn and Andrew. Both were rude and very unprofessional. There was a young lady who answered the phone and lied to say Leonard or no manager was in for the day. When I'm fact he was. Need less to say, they gave substandard vehicles with cigarette burns and holes. Ash on the dashboards. But rentals where through PENSKE dealership as my car needed service. Leonard Dunn was very unprofessional on the phone. He was rushing and speaking unclearly. I was concerned about the over charges and quality of the vehicles given. There was not apologies. There was no professionalism at all. I would never use Enterprise if I had a choice. I'm very disgusted and angry at the horrible services.
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October 2023 by Katherine Jiménez
Beyond unprofessional, unethical, and absolutely inadequate lack of customer service experienced via Leonard Dunn, Torrance CA Branch "Manager."Leonard not only failed to provide basic customer service, and a decent vehicle for us, but was also caught in several lies, such as Deliberately sending my Senior Citizen mother and I, away in an Uber to a CLOSED Enterprise location, after stating he had made arrangements, for the other Enterprise location to be expecting us After Hours. Leaving my mother and I Intentionally Stranded, and having to find our way home without any transportation!Clearly Leonard is not a quality human being, and highly under qualified to be a manager of any sorts! Please BEWARE.
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October 2023 by kathy J.
Beyond unprofessional, unethical, and absolutely inadequate lack of customer service experienced via Leonard Dunn, Torrance CA Branch "Manager."Leonard not only failed to provide basic customer service, and a decent vehicle for us, but was also caught in several lies, such as Deliberately sending my Senior Citizen mother and I, away in an Uber to a CLOSED Enterprise location, after stating he had made arrangements, for the other Enterprise location to be expecting us After Hours. Leaving my mother and I Intentionally Stranded, having to find our way home without any transportation!Clearly Leonard is not a quality human being, and highly under qualified to be a manager of any sorts! Please BEWARE.
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September 2023 by Noneya Bitness
Meh, the car they told me to get was trash. The people were very nice but the cars were trash. I drove a 2023 Corolla for 20 miles over 2 days & had to put 3 gallons of gas in it even though I got it on full. My 2023 Honda beats the brakes off that Corolla
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September 2023 by Tina C.
Dropped a friend off. Employees were friendly and attentive towards patrons. We were in and out within 15mins.
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August 2023 by Tony C.
I hope this review is for the correct store on Hawthorne blvd in Torrance. I have rented from them in the past for any reason ranging from long road trip to my last visit this week which was because my car was in the shop for a somewhat major repair. My budget was limited, and even though I reserved the night before for an early morning rental I was unable to get there until after lunchtime. Not only did they honor the rate that I signed up for, I am 6"5 and cant fit comfortably in most cars so they put me in a Kia that had just as much room as my Camry and got me in and out of there in less than 15 minutes. Consistency is something that I value greatly and no matter who rents me a car there, the experience has been consistently a great one. Thanks Enterprise Torrance!!! I will definitely be renting from you again. In my mind there is no other place to call.
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July 2023 by Jas K
? Great service, with friendly staff! Seamless and painless car rental experience.
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July 2023 by Latoyia Mackey
This has been the best rental car experience I’ve ever experienced. They went over and above to make sure we had a vehicle that met our needs. Then I received a text message from the manager to ensure we were pleased with their service and to address any issues we had during our rental period. When we did make a request, they were very accommodating. I highly recommend this location!
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June 2023 by Otoniel Murillo
Bad business here. Be carefulTake video when person is checking your returnThey will get you in a bad wayFirst guy came pull a plastic out and then another woman came saying she'll do a claimI'm glad I have it on video when he did thatThey didn't return my depositAnd we're charging my credit card for extra insurance without my permissionI think ill sue them
