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November 2023 by Will C.
This rating applies to online services. Citi held up a wire transfer that I authorized. It came from the same device I had used for months and for many transactions. The recipient was a the same to whom I had sent a prior wire transfer. Their fraud department claimed to have questions that I needed to answer before they would let transfer my own money. After 40 minutes on the phone, and multiple intrusive and irrelevant questions, they agreed to let me send my own money. They got their fee, plus free float on my funds which they debited to my interest checking account while my transfer was "pending".
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September 2023 by Good Heavens
I wrote a review 2 years ago and don't see it now. This branch is a good example of how the Citibank Banking branch service has deterioriated in the last 10years. I agree with all the reviews posted. The most conerning experience I've had is that of employee theft. Yes, during the pandemic large tables separated the customer from the teller, that plus plexiglass. I made 3 separate transactions that day, the last being a cash withdrawal. I absently got caught up in gathering the receipts and associated documents related to the other transactions on the table. I simply forgot to reach other the table and collect the cash waiting at the teller window.Several days passed after making my complaint. The best Security could do was show me 3 still photos of the transaction that day, none of which showed anyone handling any money. When I escalated my complaint to Corporate, I was accused of being "unprofessional". That's interesting, customers should be civil of course, but I didn't realize they also had to be "professional". Citi got to keep my $40. Go elsewhere, please, where they will be more "professonal" and trustworthy with you,
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February 2023 by Mary Anna M.
Don't go to this location. Service sucks. My banking appointment was cancelled last minute by Amardeep for no reason and with zero explanation. He wasn't even the banker I had scheduled with but I think it's the same person I spoke with on the phone before and he wasn't nice then either. I've been to this branch multiple times now and haven't had a great experience. Now considering driving to a branch much farther away to find better service. It's sad because I found a really great location before but it has closed down since.
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February 2023 by Cora K.
I worked with them for a few months. And they were able to land me a full time remote permanent position. Great team management.. thank you Cole and Chris!!
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January 2023 by Robert O.
Friendly and efficient service. Best branch in the area. Ample parking near Tokyo Central.
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August 2022 by Medi N.
They seriously do not care about your business. They are rude and careless what your needs are. Even when they are not busy, they keep themselves busy so they don't have to deal with you.
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August 2022 by Kai R.
This probably the best Citi branch in the South Bay that being said it's still a bank which always takes longer to do things more than they should. I love Clarie, the Citi Bank gold teller. She's very friendly and competent. I can say much about the other mediocre tellers there. If you go to this branch make sure to pick Clarie to help you. She will save you time and frustration.
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July 2022 by Jamenica R.
Worst banking experience ever. From the moment I opened my account it was already a disaster. The only nice person there was Sean but the manager and other staff was not helpful at all. The bank system itself is awful. The customer service was rude and not helpful. Tried accessing my online account and tried sending zelle and they blocked my account and they said that the bank doesn't like zelle transaction. The following day I closed my account. Beware of this bank. Us bank is way way better. I want to give 0 star but it wouldn't let me submit my review so i have to give them 1 star which they don't deserve.
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June 2022 by Susan B.
HORRIBLE bank. It was fine as long as I was just doing basic banking. When I started traveling again I ran into many problems. They wouldn't release the money from my account for airline tickets, hotels or reservations of any kind. I was told it was due to fraud. They refused to transfer me to the fraud dept. when I called to see what the problem was. I had to call back and act like my cc had been stolen. I was told that all travel arrangements were placed on a 6 week hold because they might be fraudulent. I hadn't reported anything lost or stolen. But they refused to allow the payments. I had to reroute everything thru my other bank. I got 2 money orders, they were not used. So, of course, I wrote VOID across the checks. What else would you do? I took them to be redeposited into my account. They REFUSED to take them because they had VOID written on them. Now, we're arguing over it. They had to place a stop payment on a money order that I purchased and didnt use and they now have in their possession to be able to deposit the funds. Oh, and that cant be done today, friday, it has to wait until next tuesday because the department that handles this is closed until tuesday. I had $2000 worth of $20 I had been saving, tip money. I asked them to just change it into 100 dollar Bill's, going on vacation. They refused. They could only do 500 at a time. I got the bank manager involved because this was just another rediculous policy. He allowed it...THIS TIME. Do yourself a favor and avoid this bank. Too much of a headache.
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December 2021 by K P.
I tried to make a personal loan payment this morning through the app after the manager at the Redondo Branch suggested it last month. He suggested it because he didn't understand the company policy of accepting cash payments to loans without a checking account. After trying to do what the rude manager suggested, realized I went in the branch every month because you can't do it through the app, you have to do it on their online website. But their online website crashed on me multiple times. I tried calling the loan customer service department and waited on hold for a while. Couldn't get anyone on the phone. Tried to call the branch to set an appointment to just close this loan and be done with it. Couldn't get anyone on the phone. Their online appointment scheduler wasn't working either (which another customer confirmed while we were in the lobby). Finally went into the branch and wanted to see a banker to confirm the payment I attempted in the morning didn't go through. I also asked if the banker could call the loan department to confirm my payoff amount and that the payment will automatically close it. Again I didn't have any luck getting customer service on the phone and would hope an internal call from a banker would get me to someone from that department. She wouldn't call the loan department for me. Her name is Susan. She's helped me before years ago but today was not a pleasant experience. Understandably I don't have much faith in this company. Susan's coworker came over because she asked him to confirm how closing the loan works instead of calling the department like we asked. Once he explained, Susan said you can just call the loan department number on your statement... what?!?! I asked him if the app, website, and customer service line doesn't work what do I do, just come in? Because after that experience with Susan it seems their bankers don't work either. Lastly, why don't they check off customer names off the waitlist once they help them to their desk? Every banker I saw came to get someone from the lobby and asked everyone their names and who was next.
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October 2021 by Yesenia Claro
Poor customer service…on line for 4 mins and no one ahead of me tellers not busy and wouldn’t take a payment wow! Don’t come if you don’t want bad customer service
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October 2021 by Liz Irons
Completely misleading and uninformed about their own processes, and do not care about customers and their money. Beware.
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October 2021 by Tony S.
DO NOT DO BUSINESS HERE. ESPECIALLY WITH JACQUELINE! Citibank messed up my mom's credit card application by sending it to the wrong address. She applied in person at this branch with a banker. How does this even happen? Strike 1. She visited the branch again to have them correct the situation, to which they miserably failed. Address wasn't properly updated nor a request for a new replacement card was ever made. Strike 2. Final straw, this time I visit the branch with my mom to aid in her bilingual language barrier. The banker who was "supposed" to help us named Jacqueline had the most hostile attitude from the get go, even before we took a seat. Instead of admitting to their mistakes and apologizing, she had the nerve to tell us she's been in the banking industry for 14 years and that she knows more than us LOL GIRL, we've had our citi accounts longer than you've been employed LOL Get the fuq outta here with your puny-ass remark. We've decided to end our 20 years + relationship with Citi after this incident. Taking our money to Chase.
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September 2021 by George Khabbazeh
Very rude staffWhen I arrived to fix a problem on my account, I waited for my turn to speak to an agent, but unlike everyone else (who was opening an account), the agent Jacqueline came to me where I was sitting, and ask me about my problem in the most unprofessional way, when she couldn’t give me an answer she told me that I have to wait more to be helped. I agreed , but al of the sudden one of the tellers came to help me with the problem , and again she couldn’t figure it out , she called Jacqueline who came upset as if I cut off her business, and again in the same rude attitude she told me “who ever spoke to you over the phone from Citibank gave you wrong information, and we will keep it this way”.But to be fair , the tellers are always nice and welcoming, but the management staff like Jacqueline vallejos is an unpleasant picture of the bank . I ended up closing my account .
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September 2021 by Keyonda A.
Parking isn't a problem. Customer Service wasn't a problem. My hubby and I were well taken care of. I was very surprised from the reviews I read. Either we caught these representatives on a good day or their service has improved a great deal. Jonathan was very professional. I loved the way he was dressed, it reflects well on Citibank in my opinion. He spoke to us with much respect and talked us through the actions he was taking to handle our concern. Very beautiful location. Very big as well. Covid protocols were followed in a very dignified way. I would definitely come back to handle business here.