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February 2024
There is no escalation process to resolve customer dissatisfaction with service response, especially on top end $2,200 espresso machines. Customer is left stranded. Far too many barriers. Problems are an annoyance to them.
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November 2023
Worst customer service in us , I never see something like this , I email them no one answer , I call 3 times still no response, and I have really big safety problems with batista express
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November 2023
The machine is good until you need service.. customer service is the worst service i experience...
