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May 2023 by Louis Henry
Yeh Le is awesome.
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April 2023 by Adam H
Mona is the best! Very knowledgeable and helpful.
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February 2023 by Cheryl F.
Should be pretty easy with todays technology??? Well it did seem to be, BUT wait.I set up an appointment on line with Mary Cady (who it seems is the District Manager) for a Block Advisors appointment. Nice, all done... and got confirmation via text so I am good to go, right? Well not so much. That day, I called the office because the location is a little hard to find in the complex of buildings and the person answering the phone, Bridget said "Oh there must be a problem, the person you have your appointment with is not in the office yet, let me call her" So I held and she called. She was apparently handling five calls at the time and after about 25 minutes it was determined that my appointment had not populated onto Mary's calendar and she would not be in that office all day as she was working out of her normal location in Long Beach. Bridget did indicate that they have some issues with booking on line. Could they fit me in with someone else, yes, initially but then seconds later the appointment was gone. BUT I could drop them off. I never like to drop off as if I am paying several hundred dollars to have my taxes done I like to sit with the person and go through in detail. Bridget started to get terse when I repeated that "no I do not want to drop off", apparently she had not heard me say that in the earlier conversation because of the phone call load she had. I called back later to see if I could set up another appointment and she was still a bit terse. I did set up an appointment for the next day but my conversation with her did not set well so I thought, hmm, I wonder if I call just a regular old H&R Block office if I would be able to get in. Turns out I got in for about an hour from the time I called so well done Palm Plaza location at least! I would not recommend going to what apparently is a premium service model of Block Advisors where unbeknownst to you it will cost a lot more per other Yelp reviews unless you have seriously complicated taxes and then maybe you are better off going to a professional accounting firm?? I have been going to Block for over a decade off and on and you can request the same person over and over (mine retired last year which is why I had a new person) and the taxes are done well. Premium should be premium, not snotty. Glad I decided to try the Palm Plaza office instead, I will go back there again.
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June 2022 by Javier Carrillo
She was very knowledgeable, polite, and respectful
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April 2022 by Marjorie McConnell
Grace is a professional. She always is pleasant and efficient.
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April 2022 by Eunice Patrick
I like to work with Lawrence. He is very helpful, kind and always do his best to help us in any tax situation which sometime changed every year. I always have confidence with H&R Block.
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April 2022 by Dianne Wallace
Grace is extremely professional, knowledgeable and friendly. I continue to return to her year after year, although it is a distance for me, because I can trust her to do a perfect and accurate job.
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April 2022 by vache nercessian
Jean Futami is very cordial
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February 2022 by Shirlee Gurr
Felicia is so knowledgeable when it comes to taxes. She's on top of everything that is new and what would help with my situation. She is kind and caring. Thanks again Felicia!
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May 2021 by Adam B.
Showed up today for an appointment, my tax professional wasn't even working today. People at the front desk were confused as I was, not their fault. Then was asked to complete a stack of papers and leave my documents I quickly said no and left the building. Parking is also terrible.
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April 2021 by Arlene Zobrist
Jessica Del Real did a fantastic job! She was very organized, up to date on changes, and explained everything to me in a clear way that I understood. She took me ahead of schedule and was well prepared. I was unable to come to the office for my appointment, but she explained everything by phone so it wasn't necessary. I like the overall office and staff too, but Jessica is the main reason for the high score.
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April 2021 by N C
I am very happy with the personable nature and clarity in conveyance of information every step of the way from my CPA - Grace Allen. She has a wealth of knowledge due to her experience and is as sharp as a whip. I feel confident and safe with my tax information in her hands.
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April 2021 by Takeo Miyagishima
Ease of going through the process of submitting my taxes and confident that all the necessary requirements for filing are met. Additionally, that my tax expert, Mona Ito-McClain, provided the upmost information on decisions that needed to be made to provide the best return possible.
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April 2021 by roger harrell
Our tax Advisor, Grace Allen, for some years now, once again did a great job and makes it painless.
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March 2021 by Howard M.
My first experience with H&R Block Richard Lee was Excellent. Richard Lee is an IRS Registered Tax Preparer. My 2020 taxes included stocks capital gains and Richard Lee is an expert in preparing taxes with stocks capital gains. Richard Lee is very friendly and professional and I absolutely trust him to accurately prepare my taxes. I recommend H&R Block Richard Lee to my family and friends. Richard Lee will be my tax advisor and tax preparer every year from now on!
