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January 2024 by Cynthia A.
Customer service was great at Ashley's. William did great at explaining everything to us. He went above and beyond as far as providing a pillow for more comfort as we tested different beds..and yes we ended up taking the pillow it was like laying your head on a cloud. The pillow sold itself, we also ended up buying a carpet and a two piece sofa as well. Melissa the manager was also amazing with the entire process! Thank you both for all the help in putting our home together.
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December 2023 by Aaron O.
As we were looking for a new TV stand for our living room we decided to go with this black tv stand from Ashley's Furniture store. The service was very good as the delivery came within 5 business days and very easy to assemble. The only thing we didn't like was that 2 of the wood planks were damaged but with wood putty we were able to fix those spots. We feel like the value of the tv stand was well worth it as we got a great discount from Black Friday sales. We will definitely be back for furniture in the future.
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November 2023 by Tricia Pascua
Yvonne was wonderful. She was very professional & helpful. I liked how she listened to me & didn’t try to sell me something I didn’t want. I really appreciated how she & her wonderful manager made sure my order was correct.
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November 2023 by Brande Cain
I thought my instore experience went well. However, upon delivery I received incorrect items. I have a Cali King bed and received youth dresser/chest, which were not in the showroom. After filing multiple claims and days of following up, the only way to get the items I agreed to purchase was to pay more. I also, received a damaged headboard. This experience has been a horrible, inconvenient one. The store does not have a reasonable return policy, even if the mistake is one made by their sales representatives. Additionally, I have to deal with multiple deliveries and repair (not a replacement) to an expensive item. I am extremely disappointed and would return my items if I could.
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November 2023 by D. McCall
Sales Associate Debbie at the Ashley Store location in Torrance was great. She was very helpful and friendly and made the purchase of a sofa sleeper for my mom a breeze! Thank you!
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November 2023 by Lucy Lea
Everyone was helpful and knowledgeable. The purchase was easy and I never felt pressured. All my questions were answered and I was able to easily add the options that worked for my space and budget.
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November 2023 by Laura Go
We are very grateful to Yvonne for helping us out today! She is very attentive to our needs and helped us out with deals too! Glad we came by the store today :)
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November 2023 by Georgette Roles
The salesperson was extremely helpful. She helped me measure even rearranging floor model to make sure it was the perfect size for our needs. She made sure it would fit. She was friendly and efficient in placing my order. I ordered the Shatayne round table with turned pedestal base.
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November 2023 by Rayna Rogers
My partner and I met Debbie 6 months ago when we began searching for a couch. It took us that long to solidify a couch. When we came back, all of our top selections were discontinued! Debbie searched their inventory for a similar couch in the same dimensions, color, and price range and found a gem for us. She’s lovely to work with and we will definitely come back to work with her when we are ready to purchase our dining room set.
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November 2023 by Kevin Giron
This location has great and friendly sales staff. Sheikh was very knowledgeable and helpful and worked very hard to get the best deal possible. Alex, the manager, was very helpful too. They worked great to be competitive and get the best pricing! Definitely going to return to this location for future purchases.
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September 2023 by Taghreeeds M
I had an order, they sent me the couches with the wrong color (not the color we asked for) and also there was a missing item, and when I called them I discovered that they had just canceled that item from their end without telling me!I had the worst experience ever and will not buy anything from them again! If I can give them no star, I will!
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September 2023 by Charmaine Bootan
Beatriz had shown an exemplary customer service! She was very transparent and very detailed all throughout the transaction. We are very pleased with her unique service!
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September 2023 by Irish Stephens
The Ashley Brand has always been one of my favorites. BUT the Torrance Ashley store, my salesman Sheikh and his Manager are truly phenomenal! Their customer service is exceptional and they truly care about their customers. Spent multiple hours there and they were so kind, patient and helpful! Definitely a lifelong customer and will be back for more soon! Thank you!!
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September 2023 by Trish S.
The Ashley Brand has always been one of my favorites. BUT the Torrance Ashley store, my salesman Sheikh and his Manager are truly phenomenal! Their customer service is exceptional and they truly care about their customers. Spent multiple hours there and they were so kind, patient and helpful! Definitely a lifelong customer and will be back for more soon! Thank you!!
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August 2023 by Teresita Conde
Linda was so friendly and knowledgeable of the furniture and sales. It’s wonderful when you get great customer service.