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April 2024 by Kalae Gam
Staff was rude and not very helpful.
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March 2023 by Paz ATONE
DO NOT GO THERE.It was such a big mistake to choose them.The worst urgent care ever. Almost look like a scam. We went once they took some tests and also sent us for MRI and since then they’re closed. it’s been 2 weeks they don’t pick up the phone we went there in person a few times and again- always closed. We need our results and they just disappeared.
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March 2023 by Kellie Kellie
The ABSOLUTE BEST STAFF !!!Beside nice clean clinic the staff was kind patient and extremely helpful!!I’m a women of color and appreciated the kindness!! And CAREThank you Brain , Henry and JULIA !!
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March 2023 by Sean Salas
Five star service is tough to get these days, especially at urgent care centers and ER rooms that are overcrowded and missing one critical element of healthcare, Empathy. Gente Urgent Care took care of my elderly parents who were diagnosed with COVID-19. While their symptoms were mild, they were scared and what made matters worse, before finding Gente we were rejected by two other urgent care centers beforehand. Anxiety levels were high, until we found ourselves in the hands of the amazing staff at Gente Urgent Care.First, I called to see if they'd take us in. The office manager listened attentively to our needs and said she'd call us back in 5 minutes with next steps. She called us back in 3 minutes and gave us detailed instructions on where to go and how to register my parents for care before even stepping into the doors.Second, the urgent care center took every precaution to ensure my parents were taken care, politely asking them to enter via the back entrance, into the room to the right. This showed us that Gente ensures to isolate it's COVID patients, while also being very attentive to their needs.Last, Dr. Zainab Mahmoud was the BEST. She was so caring to my parents and spoke in Spanish to them, which is their preferred language.When we walked out, we had a prescription to Paxlovid and other medications for my parents. Most importantly, we left with peace of mind and my parents' not stop talking about how safe and welcomed they felt throughout the experience.One week later, I am happy to report my parents are free and clear of COVID.Thanks Mi Gente!!
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March 2023 by adriana torres
Awesome service! Brought my one year old son and was able to be seen very quickly. The place looks pretty big and clean. I would highly recommend this urgent care to all!
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March 2023 by Mr. HD
I went this urgent care yesterday because my 5 year old son had a fever and his primary Dr. could not see him on short notice. I did not know what to expect to be honest. However, I am glad we decided to go to this urgent care. There was no wait. We must have been sitting about 10 minutes before being called in. The facility is super clean and the staff was awesome. They were super professional, not only that, they made my son feel super comfortable. I believe my nurse's name was Charidee, she's great. I would highly recommend this urgent care to my friends and family. I will definitely return when me and my family are in need of medical attention.
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March 2023 by Mayra Castellanos
Fast care and friendly staff.
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October 2022 by Lilian A.
Allergy season is back and strong this year. I knew my symptoms didn't require me to step in a crowded ER and wait for hours to be seen or even acknowledged. I found this wonderful urgent care in Toluca lake and decided to pop in. They helped me immediately, staff was friendly and professional. I was seeing by Dr. Zainab Mahmoud who was very knowledgeable, funny and took her time with me. (Literally like an hour! LOL which is definitely what I love about a doctor. I highly recommend this place to anyone that wants to avoid the ER nightmare.
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July 2022 by Sean S.
Five star service is tough to get these days, especially at urgent care centers and ER rooms that are overcrowded and missing one critical element of healthcare, Empathy. Gente Urgent Care took care of my elderly parents who were diagnosed with COVID-19. While their symptoms were mild, they were scared and what made matters worse, before finding Gente we were rejected by two other urgent care centers beforehand. Anxiety levels were high, until we found ourselves in the hands of the amazing staff at Gente Urgent Care. First, I called to see if they'd take us in. The office manager listened attentively to our needs and said she'd call us back in 5 minutes with next steps. She called us back in 3 minutes and gave us detailed instructions on where to go and how to register my parents for care before even stepping into the doors. Second, the urgent care center took every precaution to ensure my parents were taken care, politely asking them to enter via the back entrance, into the room to the right. This showed us that Gente ensures to isolate it's COVID patients, while also being very attentive to their needs. Last, Dr. Zainab Mahmoud was the BEST. She was so caring to my parents and spoke in Spanish to them, which is their preferred language. When we walked out, we had a prescription to Paxlovid and other medications for my parents. Most importantly, we left with peace of mind and my parents' not stop talking about how safe and welcomed they felt throughout the experience. One week later, I am happy to report my parents are free and clear of COVID. Thanks Mi Gente!!
