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March 2024 by Ihor Henri
I`d like to thank officer Sevan Tekneci form Toluca lake. He helped me to open business account. I appreciate Sevan`s attitude to customers. Very polite person. He spent lots of time for me and answered all my questions. It was several month ago, but I remeber how all the staff from brunch tried to help me
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February 2024 by Caitlin Carleton
No after hours ATM access
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January 2024 by Younes Noor
bad bad services, never again
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October 2023 by Riss B.
These stars are specifically for Mr. Colby at this location. I was in a time crunch after work to get a cashiers check and was not prepared with the funds ahead of time. Luckily, he helped me use all the lifelines I had and was able to make it in time for me to get to my destination. Amidst all the chaos going on with other customers being difficult he was able to stay visibly calm and collected. 100% customer service! Big thanks!
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September 2023 by Stephanie Roque
Guy name Justin helped me with a deposit transaction he was very helpful.
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May 2023 by Kamran Pourkazemi
Very rude and disrespectful!!Was at the brand before the wire cut off. I explained that I really need to get this out. They asked me to just sit in the lobby PURPOSELY for mins while the cut off was completed. Whoever is the branch manager here should be very upset with this type of service!! That’s not right. People have business situations and they should do their best to accommodate and help their clientele.
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May 2023 by Mz. Vonjé
Quick, friendly and helpful
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February 2023 by Albert L.
I wanted to write a review and thank this bank for having Steve as a teller. He really knows what hes doing and he is great at making people feel special. He remembers me by name and always greets me when I go inside. You need more staff members like him. Thanks Chase!
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July 2022 by Trevor Thomas
Almost impossible to talk to a representative without physically visiting the branch, even as an account holder. Absolutely garbage service.
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June 2022 by Destiny Keller
This is the worst bank I’ve ever been to. The manager is incredibly rude. He says he cannot take more than $500 in ones? This is literally a bank. How can your vault hold no more than $500 ones. The manager David was so incredibly rude and hinted at my cash being fraudulent and or money laundering it? I’m not sure if it was racial profiling of him just trying to be an a-hole. The customer next to me agreed that the staff there was typically rude and also slow. And he’s someone who goes there frequently. I unfortunately had to go to this bank because I was in the area but never again. David should really take a course in customer service, I’ve met people at fast food places (underpaid and overworked) who were nicer than him.
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May 2022 by Destiny M.
This is the worst bank I've ever been to. The manager is incredibly rude. He says he cannot take more than $500 in ones? This is literally a bank. How can your vault hold no more than $500 ones. The manager David was so incredibly rude and hinted at my cash being fraudulent and or money laundering it? I'm not sure if it was racial profiling of him just trying to be an a-hole. The customer next to me agreed that the staff there was typically rude and also slow. And he's someone who goes there frequently. I unfortunately had to go to this bank because I was in the area but never again. David should really take a course in customer service, I've met people at fast food places (underpaid and overworked) who were nicer than him.
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March 2022 by Kevin G.
As a Chicago transplant to LA, I've been a loyal CHASE customer for 20+ years. I never had a problem till I walked into the Toluca Lake branch. Too long to explain all the issues I have with the way the branch manager handled the $10,000 mistake on THIER part that took me over 2 months to resolve. Persistence and the truth always prevail. I no longer do business with CHASE and I'm sure they don't care. Kevin Grace
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March 2022 by Freddi K.
This bank is violating civil rights by closing or freezing accounts and holding your money, lawsuit coming, I do not recommend this draconian Bank
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December 2021 by Ana Lara
Is a clean place. The personnel is kind and friendly.
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July 2021 by Christopher S.
Wells Fargo is closed and that would make me sad in a regular day but hey! Chase is here! So I'm happy. Wells Fargo was full of negative unfriendly faces lately so I'm so happy to see that Chase learnt from the mistakes of Wells and has the best employees ever ! I'm proud to be a customer
