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July 2024 by Breanna Johnson
The employees greeted me when I came in, and Colby nicely assisted me im getting money order. ???
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May 2024 by USA Apostille, Inc.
Very kind and caring staff. Highly recommend you bank at Chase.
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April 2024 by Happy T.
Great people.... Go out of their way to help even when system doesn't let them They really care from the top down They keep their cool even when crazy comes in
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March 2024 by Ihor Henri
I`d like to thank officer Sevan Tekneci form Toluca lake. He helped me to open business account. I appreciate Sevan`s attitude to customers. Very polite person. He spent lots of time for me and answered all my questions. It was several month ago, but I remeber how all the staff from brunch tried to help me
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February 2024 by Caitlin Carleton
No after hours ATM access
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January 2024 by Younes Noor
bad bad services, never again
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December 2023 by Nikki J.
I've been fortunate to either get everyone on good days but everyone is kind helpful and respectful... David helped me several times now and really was a pleasure .. one time with my Target / acct that was a check debit that was compromised.. David took action stayed on top of it and was resolved in a month .. that was not his fault for the month time these things have to be investigated.. Then another time with my disability funds from a recent surgery I had .. I will not deal with Bank of America and Chase helped the transfer so fast on their end ... Maria is always kind as well and welcoming .. I even got a nice holiday card in the mail how thoughtful of them .. Happy New year staff 2024 thanks for all your service and smiles when I was stressed out with funds compromised. You really came through putting things at ease which one needs in a situation unknown. Thank you have a safe 2024
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December 2023 by Barbara D.
Very difficult to do business over the phone. I do have a banking rep but never available or does not return calls and/or emails in a timely manner. This used to be a great business banking branch but going to change in the New Year. Very disappointing.
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December 2023 by Kenneth C.
Just had the worst experience. The kind that makes you want to write a review. I have been a loyal customer of Chase Bank. Ever since they bought out my old bank, Washington Mutual, in 2008. I've had the occasional head-butt with their mindless big corporation ways, but I've stayed with them because the workers at the branches have always been really great. Today, however, things changed. Through a series of odd events and because of my day job as an apartment manager, I ended up with about a thousand bucks in quarters. (Long story.) I headed over to my local branch, the one I always go to, the one that's always treated me soooo well. I was hoping they could help take the coins off my hands or at least give me some professional advice as to where I could go to turn them into cash. One of the tellers, young guy, didn't catch his name, started helping me out right away, happy to help. He told me I would probably have to roll them all up or count them out into these big coin bags that he proceeded to hand me. Suddenly, in swooped Uber Manager, a tall bird-like jack-wagoning turd-waffle who SNATCHED. THE. F#@KING. BAGS. RIGHT. OUT. OF. MY. HANDS. No "excuse me", no introduction, just some entitled kneejerk of a juice box showing a vacuum of common courtesy. He then told me that, since I was an individual and not a corporation, Chase would be unable to help me. If the old adage is true that "S#%t floats" it's no wonder this bag of clown shoes is running the place. Now I not only have the problem of getting rid of a thousand simoleons in quarters, but I have to research which credit union will get all my business from now until the end of time. Does closing your bank accounts count as cardio? Asking for a friend.
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October 2023 by Riss B.
These stars are specifically for Mr. Colby at this location. I was in a time crunch after work to get a cashiers check and was not prepared with the funds ahead of time. Luckily, he helped me use all the lifelines I had and was able to make it in time for me to get to my destination. Amidst all the chaos going on with other customers being difficult he was able to stay visibly calm and collected. 100% customer service! Big thanks!
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September 2023 by Stephanie Roque
Guy name Justin helped me with a deposit transaction he was very helpful.
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June 2023 by Michelle G.
I come into this branch to use the ATM to deposit money. I have never stepped inside. Until today. Is just finished an ATM transaction and had sat down for maybe 30 seconds to complete another personal transaction because it's super hot outside. I kid you not within 30 seconds I was approached to see if I needed anything and then when I said no I just wanted to sit for a moment I was offered a water. This branch is beyond amazing! As I am writing this Ani approached me to make sure I was helped and Maria was the first woman who gave me a water as well. I'm truly appreciative and blown away. Thank you!
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May 2023 by Kamran Pourkazemi
Very rude and disrespectful!!Was at the brand before the wire cut off. I explained that I really need to get this out. They asked me to just sit in the lobby PURPOSELY for mins while the cut off was completed. Whoever is the branch manager here should be very upset with this type of service!! That’s not right. People have business situations and they should do their best to accommodate and help their clientele.
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May 2023 by Mz. Vonjé
Quick, friendly and helpful
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February 2023 by Albert L.
I wanted to write a review and thank this bank for having Steve as a teller. He really knows what hes doing and he is great at making people feel special. He remembers me by name and always greets me when I go inside. You need more staff members like him. Thanks Chase!
