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September 2023 by Lisa Genereux
Disappointing....installer (who was also the sales person) arrived with screens for two large sliding patio doors and the mitered corners didn't match, there were gaps. He told me the gaps were standard and they'd be covered under warranty....what? I'm sorry, but these are not inexpensive screen doors, I'm not accepting "as is" and this is not a warranty issue, this is a fabrication issue. 2 days later new screens were installed that were much better. Additionally, 1 of the 2 small window screens had to be re-cut on site to fit, after I pushed back when I couldn't remove/reinstall myself.Installer/sales person began installing the 2 Mirage Retractable Screen Doors, replacing one that no longer fit after new exterior doors were installed. When the sales person was originally at my home I made it very clear what I wanted and was told that the Mirage (over twice as expensive as a non-Mirage brand retractable screen doors) would meet my requirements. Not only did this screen system not do what I requested, the sales person denied telling me they would.Bottom line, I'm disappointed in the product and Screenmobile's sales tactics. The installer would have let it all slide if I hadn't pushed back and honestly, for the project cost and their great reputation I expected more, including cleaning up metal shavings and fingerprints - which he did not do. The installer did credit a 5% discount for my trouble - wow, $100 off and hours of pushback. Will not use them again or recommend to anyone.
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September 2023 by Alin
I had Screenmobile replace 3 screens on my sliding doors. Two were just the screen and the other was the screen and frame. They were a pleasure to deal with. They followed through promptly on appointment times and texted me in advance to remind me. They replaced the 2 screens on-site in no time and took about a week to order the frame that matched my house. I highly recommend them to anyone wanting first class, reliable service.
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September 2023 by Willena Martin
Thank you Screen Mobile!We needed a new latch/handle for our custom made(2018) slider door screen and you had it in stock. I easily replaced the new and improved latch.Thank you Kay for having my parts right on your desk as you said you would on the phone. 5 Stars, for sure!
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August 2023 by Deborah Moore
Screen mobile, made our solar screens about 6 years ago, and they did a fantastic job.We needed new material, they came out gave us an estimate. Then came out, took the screens, and they returned in a couple of days. They are just like new! Great customer service! We recommend them to our friends and they were very pleased, too!
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August 2023 by Shawna Parshall
I cannot begin to tell everyone what a joy it was to have Screen Mobile come and rescreen my patio. Jose & Chis did such a great job. They cleaned up everything afterwards and were even early for the appointment, polite and informative.Thank you so much Screen Mobile !
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August 2023 by R Ruggiero
Christopher was the best, from measuring to installing my screens, he was on it. Very professional and polite,I was amazed how fast of a process. He measured on Friday and Monday at 8 am I got them installed. Definitely happy with screenmobile!???
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July 2023 by Lorraine G
Great customer service. Kay worked tirelessly to accommodate my schedule when making appointments. She responded quickly to emails and calls with my questions and concerns. And Matt went above and beyond to address those concerns, coming to my home multiple times to make minor adjustments to ensure I was 100% satisfied.I purchased a new sliding screen door My nervous dog was outside and scratched at the screen to come in, making a gaping hole in the door. I was planning to replace it anyway as it was a 20-year-old sliding screen door and my home's previous owners left it in bad shape -- dented, dirty, poorly repaired tears, broken rollers. I opted for the mid-upgrade screen material, which is far nicer than what my old door had, plus had a metal mesh pet guard attached to the screen door's exterior to prevent my pup from clawing at it again. The material is very strong mesh even though it isn't the highest upgrade. It seems quite durable and was only a small amount more than the basic material. Overall, product quality is very good and it looks great. Considering it was retrofitted to my original sliding door track, it operates very smoothly. I don't know if product quality is better than what another company would have provided but the difference between Screenmobile and every other screen door company I called was the customer service. Their handling of things has prompted me to re,commend them to a number of others in my community. Price was comparable to other estimates I'd gotten, within about $10 to $20 more or less. So the deciding factor was definitely customer service. I highly recommend Screenmobile.
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July 2023 by Elisa Sheard
Screenmobile did an amazing job communicating and confirming the appointment I had set up before I went on a 2 week vacation. Jose arrived on time ready to work. He was polite and professional. He custom made five screens for my home and was undisruptive to my family who was still sleeping. He came and completed the work in an hour which made my day. I am an on the go person and this was a quick, easy and convenient way to get screens on my window. I am very happy and satisfied with the service I received and highly recommend Screenmobile to anyone.
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June 2023 by Syl B
Worst experience ever. My 23 year old screens were better than ones they installed. Installation was horrible, have requested new frames and/or my money back. Have left voicemails & emails, no response. Be warned, don’t use this company.This is for Thousand Palms location.
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May 2023 by Rob M.
Couldn't be happier from the call I made to the service and final product, great job all the way around. Will absolutely call again to have our patio slider screens done.
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April 2023 by Alice H.
I called Screenmobile which had been recommended by several of my fellow Sun City Palm Desert neighbors. The office phone was answered immediately and an appointment set up for today. The young man who serviced my sliding screen door to my patio, was on time, courteous, efficient and knowledgable. I would highly recommend the service and professionalism of Screenmobile of Palm Desert. Phone 760-343-3500.
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January 2023 by Mary Cavaness
I had screen mobile build an entire screen room on the patio of my new home in Palm Desert Greens. I needed a room where my animals could go outside, yet be contained! They did a fabulous job, everything from recommendations to installation. I would recommend them without hesitation. They're the best screen company in the Coachella Valley!
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October 2022 by Valerie T.
My outdoor roll down screen fell from it's mounting on the beam days before the 2 year anniversary of installation. Austin first said it would be covered if within 2 years, then retracted that statement. He said it would be $200. After haggling with him, he deducted $50. I asked for a higher up. He said he was the manager. He blamed the wind and said that the screws were bent. THE SCREEN WAS ROLLED UP. Within the first year the side mounts came out on both screens in the wind. I was told the screens could withstand the desert wind. They did not. Austin came out and replaced the screws and cables but did not check the screws holding the apparatus to the beam. If the screws on the side didn't hold, why would the top ones? I was very happy with them until this point. I don't mind paying, but not when I'm paying for poor installation.
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September 2022 by Ronnie A.
Very helpful courteous, responsive and informative . Did a great job in a timely manner
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August 2022 by Carol C.
I had Screenmobile replace my retractable screens on patio. It's a large job and I did get an estimate from the previous company. Screenmobile just has great customer service and reasonable prices. I quickly received an estimate and the product was installed earlier than I was told. Justin runs it all in a very organized manner. On installation day Justin and Jose did a great job. They explained everything and left a very clean work site. I have used them in the past to replace window screens and I was pleased with their work. The only company I'd use around here!!!
