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October 2023 by Christopher Walz
Merit Moving Systems moved our large offices and from the beginning to end of the move we were provided excellent service by Kevin, Alyson and the amazing crew. Kevin made sure that all details were considered and covered and is outstanding! They are like a fine oiled machine and we are very grateful for the guidance and support that was provided and the safe and careful transfer of our medical offices. 5 stars and highly recommend their services!
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September 2023 by Sue D.
I requested a quote for moving from Sonoma (No. California to Palm desert). I spoke with Kevin and he gave me a Not to Exceed quote, which was all good. That was all fine and Allison at the office kept in touch throughout the whole process. A shuttle, if needed, at $757 was mentioned and on the paperwork that I received. I did not think a shuttle was needed as we live in a cul de sac of 3 homes with a circular area for street parking. And the destination was to a storage area of which i gave them the name. it was never discussed that it a shuttle will be needed until the day of moving when the driver showed up and mentioned that a shuttle was going to be needed. What I didn't ask was the size of the truck and due to its size, a shuttle was going to be needed. I don't know of any residential area that can accommodate a 52' semi. I thought Merit was a local company with its own trucks and drivers. I also did not ask based on the great reviews on their website and on Yelp. No where on the reviews was there a mention about a shuttle being required for any of these moves. So it was a SHOCK when my credit card was charged an extra $1500 for a shuttle at both ends. That is the reason for the 3 star. i have never used a moving company and what started out to be a positive experience did not end up that way. What I thought was an acceptable "Not to Exceed charge" turned into $1500 extra. I would have pursued another company if I had known to ask the right questions. Just letting others know that you should ask the right questions to avoid any surprise charges.
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September 2023 by Alexandra Dale
Great moving experience going from LA to NY. The move coordinator Alyson was incredibly kind, helpful and responsive and made the move such a breeze. Everything was laid out very clearly and was able to be tailored to my needs. Would definitely recommend this company, especially for long distance travel as they made the process smooth and easy. All items were handled with care and they were even able to deliver my items on an earlier date than what I first decided on. Great experience overall.
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August 2023 by Bill S.
Had a great experience with Merit Moving where they handled the entire move over a 1,400 mile distance. This is a very professional outfit in all aspects. Alyson who coordinated our move was exceptional. She kept me informed each day on exact times of pickup/delivery and progress in between as we had to do some shuffling due to weather. Kevin was a great help in finding alternate ways they could help me achieve the move to my desire as many valuable and sentimental family heirlooms were being transported. Jose Sr. and Jeff were outstanding as they packed all the artwork and loaded, did entire drive, and unloaded. They both know what they're doing and were extremely professional and personable, every item made it without a scratch which is very rare these days. On top of above, all I dealt with are also just great people. Highly recommend as we've done too many moves over the decades.
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August 2023 by Ngoc Tran
I experienced great service provided by Merit Moving Systems, Inc. The team was very responsive, professional, and accommodating, exceeding my expectations. I highly recommend this company.
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August 2023 by Sheila O'Donoghue
We can’t you can’t rave enough about Merit Moving Systems Thousand Palms. From the front office to the back office to the movers, all provided incredible customer service. Everyone worked with us with whatever questions or needs we had. We recommend them 200%. Extra kudos to Alyson in the front office. She made us feel like we were her only client! Thank you for helping yo make our move so smooth!
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June 2023 by Ellen Ignatius
Merit Moving Systems, Thousand Palms, CA was the perfect fit for my long distance move. I interviewed 4 long distance movers, and Merit came out on top. From the first call to after my furniture was unloaded at my new home, Alyson Mattox, Manager, made this a hassle free move. She listened to my needs, and we were able to work together to insure my move went smoothly. The local packers were excellent, professional, hardest working team I've seen in a long time. The United driver, Kyle, was exceptional. He took charge of the entire move from loading to unloading. I felt like this team treated me like family. I've moved a number of times throughout my life and this team was the best by far. I've recommended Merit Moving Systems to a friend who will be making a short local move in a few months. You can trust this team with to get the job done just like they promise!
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May 2023 by Gregory M.
Efficient, friendly and knowledgeable. Merit is easy to work with through its flexibility and effective communication. Merit also provided free boxes prior to the move date. I would use them again.
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May 2023 by Khala Hurd
I had a very small window to move my stuff out of California and across country to New York and this company was absolutely incredible in helping me do it! They even were able to come a day early to accommodate and talked with me over the phone through everything. The movers were professional, quick to work, and all around awesome. Was my best experience with movers yet! Definitely recommend!
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April 2023 by Peter P.
A great company!Alyson and Honey in the office are simply great!Jose Sr. and his moving team are efficient, clean, neat, quick and polite!I've moved twice with this company and they are just great!What more could you want? They're the best.
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March 2023 by Denise L.
Merit Moving was the most organized, careful and competent movers we have ever dealt with. We received great tips from the estimator. The crews at both ends of our long distance move were incredibly efficient and kind. Every piece of furniture was well wrapped and all arrived with nothing broken, including a very heavy piano. They also had to carry much of it up a long flight of stairs. On top of that the driver, Sam, had to manuver crossing the Sierra Nevada between snow storms and timed it perfectly to get our belongings there on time. We can't praise them enough and thank them for making the move stress free on our end.Denise and Russ
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February 2023 by Gregory S.
Merit Moving Systems (Thousand Palms) did an amazing for for us, and I can highly recommend them. They handled three separate household moves between three cities (Palm Springs, Laguna Woods, and Laguna Niguel) for us over a six month period. They did an incredible job on all three moves. Kevin and Julie in their main office coordinated everything perfectly. And their staff (packers, movers, and art crating/uncrating) were all excellent, efficient, clean and most courteous. They exercised great care with our possessions, including our baby grand piano. I highly recommend them for any moving project - local or long distance.
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January 2023 by David Reid
The movers were on time, efficient and courteous. They made our move from our apartment to our new home very easy. Thanks.
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January 2023 by Ellen Minter
We used Merit Moving to move across country in early December. Our salesperson, Honey was professional and knowledgeable. Our moving coordinator, Alyson was excellent and in constant communication with me… before, during and after the move. Our driver Stan and his team were great to work with loading and unloading. Communications is key to a smooth move and Merit excels at making sure the client is always informed at each step in the moving process.
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January 2023 by Debbie Kelly
Merit Moving just completed our move from Palm Desert to Arizona. My husband was in the hospital at the time and they were very understanding and helpful. They were kind, efficient and on time. They gave me confidence that our possessions would be safe. All went as expected. We are now in our new home and my husband is improving everyday.