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December 2023 by joseph thomas
Hector is a great asset to the General. He is very knowledgeable and all around nice guy. He did an excellent job of installing 2 shut off valves on the back of our outdoor shower. He also installed a new shower on/ off handle on the front of the same shower. We are very pleased with is work.Service: Shower repair
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November 2023 by Suzette Garrett
We were extremely happy with Christian Hizman when he came to find out why our water heater was not giving hot water. He thoroughly examined all the parts and explained clearly what was causing lack of hot water. He was able to repair the water heater and explained our options for the future. We were very pleased to sign up for a maintenance membership with General Air conditioning and Plumbing. Highly recommend Christian.
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November 2023 by Teresa Burr
General Air Conditioning has exceeded all expectations. They had a very extensive project at my home and they went above and beyond to install my new HVAC. So amazing and professional.
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November 2023 by Sherry Lopez
would give them no stars if I could. They took advantage of me and severely overcharged me. My unit needed a new capacitor they told me. They replaced my one capacitor with two parts and charged me $329 for each part and would have charge me a lot more if I didn't take their service agreement. I was also told when I made an appointment that the $90 charge to come out would be put towards the work, but the tech told me that wasn't true, but he would wave it if I took the service. So the the cost was originally over $900 and they ended up charging me $705 with $31.50 a month for service. After the tech left, I checked to see what my capacitor cost and found it on Amazon for about $20 and I looked at how it was installed, super easy. He had me sign an iPad and gave me no paperwork saying it would be emailed to me. I also asked for my old part and he said he had to recycle it, but could give me a picture. I had to call them to get my invoice and go down to their office to get the picture. When I went to their office and asked why they put in two parts instead of just the one, they said they didn't have the one part and the price would have been about the same anyway. I came home and called my air conditioner's manufacture and they gave me a list of people they used, wish I had done this first. I called five of them and the price to replace my capacitor including labor and coming out fee was between $180 - $280 and the $280 price included servicing the unit. I tried calling General and they would not call me back. I also emailed them that I did not want their service and they could pick up their part or I would deliver it to them or they could accept $250 for the work they did. No response and I am now disputing through my credit card company. Please don't do business with this company that takes advantage of a woman.Service: A/C system repair
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October 2023 by Walter Madison
Julio, Oscar, Oscar, Christian, Andrew and Edgar were our technicians during the servicing of new furnace. To a man they were professionals and very efficient and knowledgeable. Always polite and courteous and always demonstrating their concern for our needs and pride in their work. These men are truly professionals and a credit to their company, the General. In my opinion, best in the valley. Walt MadisonServices: HVAC system repair
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October 2023 by Connie Schimpff
Hector adjusted our water pressure regulator which had been causing groaning noises in our home when using our bathrooms. He did a great job, because our house no longer sounds haunted! We highly recommend Hector and the General.Service: Toilet repair
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September 2023 by Tom Washington
We've used the General since 2015 in Palm Springs. We inherited them when we bought our home and we couldn't be happier with the service. They're proactive with the biannual maintenance which gives peace of mind when the heat comes and you want your AC running efficiently. They're always pleasant when they answer the phone and show up for services calls. I've never had to wait more than a day for a visit even during the hottest summer months. We've had a few minor issues with the system over the years and most recently a clogged air return drain with the recent storms and they were out there within 24 hours to help figure it out. If you wan't a dependable, friendly, professional and trustworthy org to service your AC/Heating needs, give them a call.
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September 2023 by Tom DeBacker
Knowledgeable, fast and efficient. That’s Ivan Lopez, General A/C tech. He diagnosed and thoroughly explained with diagrams parts that needed replacing. We’re now enjoying our air conditioned home again. Thanks Ivan!Service: HVAC system repair
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September 2023 by Kelly Pierce
There was few things that went wrong with our project, and no need to go into that because what really matters is how this company responded. They responded with such overwhelming re-assurance that they would make everything right and they absolutely delivered. From the top of their organization, to the whole team, thank you for turning my experience around. I appreciate all of you.Service: Install AC
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August 2023 by Salvador Caban
Kevin did an outstanding job of troubleshooting. His professional is top tier and he should be recognized for his excellence.Service: HVAC system repair
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August 2023 by James Kieft
Today Augie Zaragoza serviced a noise coming from the guest bathroom. He knew exactly what the problem was and replaced the worn out part inno time. Augie was very professional and efficient.
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August 2023 by Victoria Lindsey
Nathan from General Air Conditioning was great today, looking at my system that wasn’t properly working. He was pleasant, courteous and really comfortable to work. He explained things well, was proactive about looking at all aspects of the system. Nathan was just great!Service: A/C system maintenance
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August 2023 by Gail Tissier
Tony was outstanding! Wonderful personality! Very conscientious! I had Two Tankless Water Heaters installed by Tony! Super job Service: Water heater installation
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July 2023 by Brian Lanham
Julio and team did an outstanding job. They were very good to clean up when finished. He also helped me setup the thermostat app on my phone.Services: HVAC duct & vent installation
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June 2023 by Shannon T.
After having a not so great experience with this company with my Mom's air-conditioning unit, Tanya, the service manager, got involved and the whole experience changed! She really listened to my frustrations and showed great concern about my Mom and her safety. She found a solution almost immediately and went into action. They ended up replacing my Mom's unit and honored the cost of a coil replacement. Service after the sale is of the utmost importance to me, and even after a bumpy start, Tanya restore my faith in this company. She was amazing and I hope they know what an exemplary leader she is in your company! Thank you Tanya for making sure my mom got taken care of! I cannot thank you enough!
