“When I came in, Ernesto greeted me and saw how hot and tired I was and asked if I needed water.Chandler and David worked with me to get just the right shade of paint.I love having a neighborhood hardware store. Sometimes there's a wait, but I know that they'll give good customer service when they get to me.”
6:00 AM - 10:00 PM
5201 East Ramon Road, Palm Springs“I just moved in the area full time and needed a home improvement store to go to. This Lowe's is the closest one to my place according to Yelp so I decided to give this Lowe's a try. I must say I was a little surprised by how bad the reviews were but kept an open mind. I needed some wood pieces to make a few shelves. I had just walked into the store to look around. Within a mins, someone yelled from across the aisle "Can I help you?" His name was Jay. I told him what I was looking for and Jay took me to the aisle and showed me all the choices. I got what I needed and Jay cut the wood to the sizes that I wanted. Jay was very careful to put some duct tape on the wood to minimize fraying. No one had ever done that before. Normally, cutting the engineered wood by an electric saw would cause the wood to fray very badly. I always have to buff it out when I get home BUT not this time! I also needed some products to fix my dameged polished concrete floors. I went to the flooring department and the associate was very nice but wasn't 100% confident what product might be the best fit for my project. He said we needed to go and see this guy who is very knowledgeable about floors. The associate took me to the knowleasgeable guy and it was Jay! Jay knew exactly what I needed for my floors. I was very impressed by everyone here, everything from asking me if I had any questions, helping me decide what I needed to cutting wood plank to the sizes that I wanted with such care. This was one of the most pleasant experiences I have ever had at a home improvement store. I am so glad this Lowe's is the closest store from my house!”
6:00 AM - 10:00 PM
78-865 CA-111, La Quinta“Since Yelp reviews really do make a difference when it comes to trying to decide where to spend your money and where not to, I felt compelled to leave this review for anyone who is about to purchase flooring but is not sure where to go or how to find good help. We are currently flipping a property and needed about 3000 sq ft of vinyl plank wood flooring to be delivered to the property asap. My husband found the tile we needed on clearance and went into the Home Depot in North Indio to place the order. What should have been a simple and seamless process turned out to be nothing but a waste of time because every employee had a different idea as to how to complete the order and not one of them was able to actually do it. $4000+ worth of flooring and no one could figure out how to get it done. Needless to say, hubs was pissed when he left with no flooring order and I was the lucky one he chose to call to rant to about this negative experience for the next 10 minutes... Yay Me! Feeling defeated, he thought he would give it 1 more try and headed over to the Lowes in La Quinta to see if he could get them there. To his shock and surprise Donald G. appeared before him, clearly sent from the flooring heavens above, because within minutes of hearing what was needed for our flip, Donald got to work finding similar flooring, scheduling a prompt delivery date and seamlessly fufilling the flooring order with ease. My husband said his customer service was amazing and wanted me to post a review to recognize the job well done. Big chain retail stores like Lowes don't know about the Donald G's unless people like us bring it to their attention. His quality customer service is few and far between these days and I honestly felt like I would be doing a disservice not to recognize it by posting about it online via this Yelp review. So if you are in the need of flooring and quality customer service means something to you it does to Donald G as well, so do yourself a favor and head over to the Lowes in La Quinta, I think he is in the flooring department but you can also just look for the salesman with the halo above his head and angel wings spread really wide behind him because according to my husband, he was awesome and beyond helpful. I should add, that the hubs was so impressed with the difference in customer service that he went there today for supplies instead of HD and while he didn't see Donald G. anywhere he received the same type of help and friendly disposition from the person that helped him today so LOWES CORPORATE... if your listening, whatever is in the water over there that these employees are drinking you need to bottle it and sell it because they seem to be setting the bar high when it comes to quality care and customer service and it is very much appreciated.”
“Wanted to say what a pleasure it was to work with this company, especially Greg. Although my experience with C&M wasn't for construction purposes, but a different important business matter, it was professional. This company and the owners are more interested in the transaction making the party happy and even at a loss. We highly recommend doing business with this company. If I was treated this way can just imagine being a contractor and having this level of professionalism!! Great company!!The Deans”