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December 2023 by Melissa K.
Great store! However I have one complaint about one of your employees, I think her name was Angelina or Angelica, anyways, she has a terrible attitude and doesn't seem to know what she's doing. The store is nice, but the customer service is not the best.
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November 2023 by Donna G.
Michelle was awesome! Our daughter did not want us to help pick out a homecoming dress so Michelle took the lead and help her find a beautiful dress. Our daughter is very picky and Michelle was able to pick just the right dresses for her. The price for the dress was very fair too. Michelle for everything you did. Donna gilbert
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October 2023 by Ines Velasco
good clothes
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September 2023 by Raquel Meyer
Love it ❤️❤️❤️
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October 2022 by Racquel H.
I bought two dresses for my daughter for homecoming. 4 actually. But two from Windsor in T.O. Paid full price for them. She ended up picking one of the dresses NOT from Windsor to wear and it was such a horrible experience. I work in the medical field long long long hours....my daughters club soccer practice and my work hours make it hard to take her dress shopping which sucks. It's something that bugs me but I'm doing my best to give my kid the stuff I never had. Well........took the dresses she didn't choose back last night WITH RECEIPT and tags as she never wore them.....and the manager at the store (which I found out after, that she WAS the manager) offered to give me half back of my money on one of the dresses because it had gone on sale SINCE I purchased it. I'm like WTF but I paid full price! I have a receipt! Dresses are brand new! I just don't understand. And the GAS to drive T.O AND the time! I'm just so exhausted and I don't understand. It wasn't just this though it was how I was treated....she told me she couldn't help me, so I told her to call a manager, and she said she was the manager, and I told her to call corporate then cause how does she expect me to ACCEPT half my money back cause a dress went on sale! Receipt and return policy on receipt says nothing about that. And she told me to step aside cause she needed to handle the line, INSTEAD of asking another employee to handle the line while she assists me. I waited in line too! I waited my turn. Idunno if you know me personally you know that I CARE about being genuine and my word means a lot and so does helping people. I'm in the medical field to help people. I'm just really annoyed and TBH I just want my money back for the dresses....it's been 8 days not 14!And if ima fight for me, a $20 gas gift card would be amazing for the inconvenience, time, and horrible customer service. I hope NO ONE shops at Windsor. Not JUST this location but it's been two days since I called corporate and no one has called me back, and it's been 3 days since I told that girl Jesse from the store to have someone call me the next morning and NO ONE has called. NO WONDER they have a 2.5 in reviews out of 5. If I don't get a call by end of day on Monday ima call the police and file a report for the stolen money.
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May 2022 by tina m.
AJ is a great associate! She was so helpful and efficient. Her customer service is outstanding!
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April 2022 by Amber Johnson
cute dresses, but must be for teenagers. sizing didn't fit an adult such as myself. poor teens have to squeeze into these dresses huh? way to build their self esteem ?
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April 2022 by Savannah G.
This store was amazing! AJ was super helpful in helping me find everything I needed and was super friendly. They have such cute everyday wear as well! Highly recommend :)
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April 2022 by Lea T.
Thank you again Windsor fashion, we found another great dress! Sam helped us and she was pleasant and helpful, she really made our shopping experience top knotch. Thank you again!
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March 2022 by Enrique Cancino
Really poor and slow service. Cashier had a rally long line of costumers waiting and all she said was that they were short staffed while.She toke all the time in the world before helping at the cash register.
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January 2022 by Selena B.
I have came to this store about five times in the past month. The customer service is extremely unorganized and unprofessional. When your store says it closes at a specific time, you should be able to comoly with that schedule. The first time I came this store decided to open at around 1:30 pm or so. I come again today and although they close at 7 I was told they were closed. I have worked retail before and idk if the employees do this to get out earlier but this is definitely not right! Highly unprofessional as a store in general.
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December 2021 by Iris A
Unbelievable! 3rd x in a row this happens to me. Why is there a schedule posted on the website and workers inside but doors closed past opening hours? Customers walking past saying exactly the same thing. I guess it's a pattern of behavior that makes customers feel ignored & unvalued. It's frustrated, what a waist of time for those that came to specifically shop there.
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December 2021 by M B.
Worst experience ever. Terrible customer service. Just about the dumbest employee. So rude and arrogant. Knows absolutely nothing about the store and how to operate the register. Said quad pay is not availible, yes it is. You promote it in store sweetheart. Does not remove the sensors, so I had to come back to the store. This girl needs to be removed to the back. Kept people waiting at ridiculous amounts of time. Has no clue how to do anything. She would not listen to my suggestions to how to go about the quad pay process and continued to ignore her PAYING CUSTOMER. Terrible. Name is Mikayla. Will NOT be shopping ever if she is out front. I'd rather go to any other store.
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November 2021 by Alaina F.
I'm surprised this location has such a low rating. I was looking for a dress to wear to a wedding and was able to find a good fit thanks to Kayla and Katie! They checked on me multiple times while I was in the changing room. They even gave me dress options, shoes, and jackets straight to the dressing room to try until I got exactly what i wanted. They were really sweet and ready to help - and I appreciate their kind words to me so much. Great girls!!
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October 2021 by Jasmyn B.
For years I've had the worst experience shopping here, but that all changed today! I have avoided going to Windsor in Thousand Oaks because the employees are rude and the looks they give make it so uncomfortable to shop and even worse to try clothes on. I shopped there today and had THE best experience! The owner must have read the Yelp reviews and made some changes because Blanca and Katie are a breath of fresh air!!! I even asked them if they were new because I've NEVER met a nice employee at that Windsor store! Both girls said they had been there for 2 weeks now. I can't stress enough how AMAZING these girls were! They were so friendly! Extremely helpful! I asked if they had a dress in a different color and she OFFERED to look it up for me! That's NEVER happened! I usually get "all we have is what is out" with an eye roll. THANK YOU for hiring on new girls! I will 100% come back to this store thanks to Katie & Blanca!
