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August 2024 by SarahAnn Petterson
The new hire is not as friendly. Unfortunately, there are always long lines and they are short staffed. Management either doesn't want to hire more or can not. This stresses out the current staff which in turn seem to take it out on customers. Corporate should really step in and see why there is so much staff turn over at this particular branch.
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December 2023 by Joao Felipe C.
I made an appointment, confirm in the morning trough text and when I get there in the afternoon, no one was there to help me. After couple minutes waiting someone come to said that the guy didn't show up to work today. At least they could call and cancel or made another appointment but they didn't.
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July 2023 by Carlos Santos
They have always helped me every time I go there..
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June 2023 by Bree J.
I have been a customer of Wells Fargo since 2015. Lately I have been getting the absolute worse customer service!!! I had an incident where I deposited two checks via mobile deposit but because the photo was taken off of a computer, they flagged my account. Meaning I was unable to use my debit card or make any withdraws / deposits. Until the two checks were removed off of my account, per Wells Fargo demands. Keep in mind I spoke to 3 different Reps on the phone and went into the branch twice in NP and spoke to two ladies there. As NO BANKERS WERE AVAILABLE. Apparently they only have one banker working per day and when you ask for an appointment, they are booked until the following day or two. They do not care if you go without your money or if you feel that this is an emergency. I called the customer service line again today to see if the checks were finally removed off of my account, per Wells Fargo's demands, and the Rep had told me that she does not see any information on my account BECAUSE IT IS CLOSED! I told the Rep that no one had told me that within two days my account would close completely. I was actually told by two Reps on earlier phone calls that I could still use my debit card to make purchases such as getting gas. I had absolutely no warning! The Rep on the phone this morning was very rude and kept interrupting me when I would try to speak. The Rep did confirm that she did see notes where the two Reps before told me I could use my debit card and she apologized. When I asked "Since my account is now closed, which no one had told me, out of the 6 people I spoke with, how can I get my remaining money withdrawn for now?" The Rep replied " I don't know Ms. Andrews, go into the branch." This was a very unprofessional response in my mind. Wells Fargo is the WORST BANK AND I WILL NOT BE RETURNING! Wish me luck on trying to get my remaining money out of this account as I plan to go back into the Branch, once again!
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January 2023 by lindsay s.
Often under staffed. Came twice and they said they didn't have any tellers so customers couldn't do any transactions... can only answer questions... Came a week later, same guy-- guessing he is the bank manager-- was acting as teller. Guess he didn't have staff again but if he was doing transactions this time why not last time? What use is an open bank if you can't bank at it? Often very long lines. I know wells fargo can pay people well, so they better get on hiring people so they can have a better in-person customer service track record! Wish I could say the Thousand Oaks branch is better-- it is better for staffing but always busier than this one.
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January 2023 by PAUL Lindemann
Visited the Wells Fargo on Broadbeck Dr this A.M.Only one teller was open, so I had to wait for 11 minutes to get served. When I asked the teller that I was going to deposit $420 cash to my wifes CC, he told me the Bank does not allow that = but that I can go to the ATM and do it without any issues.I debated that this was a silly rule that could be circumvented easily and of course, it made no sense at all. I asked to speak to the Manager, who was called over,The Manager had been at the front working with another teller while I was waiting in line. I waited for a few minutes for the Manager to wrap up what he was working on. Then I advised him that what he was doing could be done at any time - as the Bank was empty - but losing a potential customer through blatant disregard could not ever be repaired.As a former Executive manager of Banking institutions, I can say that Management at this Bank is poor.
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December 2022 by Laurie S Hurley
Two tellers and three employees sitting at desks with no customers. Twenty-five people in line. Horrible!!!
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December 2022 by Heather Swanson
Puts Bank of America to shame. They should take lessons on what customer service looks like. Most of the time. Keep your standards high. No understaffing nightmares please.
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December 2022 by Jason F
They said they don’t have banker available today, so they can’t pay me.
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October 2022 by Jack V.
I prefer to come here from Camarillo, appointments always on time, service with a smile, short lines. Today Samuel helped us out with something we had been trying to get completed for months, after other WF locations failed to do so in our area. He was wonderful, understanding, and above all patient. And when we had to wait for a period of time, a swell conversation was had. The best banking experience in my adult life.
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September 2022 by Terry Hunsaker
New to this area. Recently moved here from Chatsworth. First time in this branch. Ryan was very pleasant, kind and helpful. Took care of me without any problems. Thank you for the great service.
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September 2022 by Steve Larson
Service is always personable, pleasant and efficient.
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August 2022 by Tami P.
Horrible bank not enough staff to help people with transactions!!!! Other staff just playing on there phones
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July 2022 by Marissa M.
Same day service? 1 teller, 15 people in line. Manager and other associates are standing in the back (drinking water and chatting). Where is the customer service?
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June 2022 by David Solis
Staff is friendly but are always understaffed. I sit here in line, yet again, with only one register open, wondering why I still bank with Wells.
