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February 2024 by John F.
I've banked with Wells Fargo for 40 years. My employer is the largest depositor in Thousand Oaks. We e never been late on any payments, loans and we are thriving. They made a decision not to renew 5 company credit cards 1 week before expiration. While we have other cards to use, the sheer arrogance and lack of personal service that kept us with them is just gone. I'm sure it's with other banks who would rather rip off smaller customers on a larger scale. Well, my boss is moving our 2M per month deposits to a smaller bank who appreciates loyal clients. When they were recently fined for fraud it should have been a clue for me. Run from WF and save yourself the headaches.
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November 2023 by Melanie H.
I said the below until the bank explained! It's the Democrat government! The bank can't afford people nor can they find people! And the other Wells in the area shut down & this is the only one covering a large area! The Democrats did this! They are DESTROYING THIS COUNTRY! Wake up people! -Old Post-They do NOT care about their customers! They can have 15 people in line and still only have 1 teller with all these other people sitting around. These people are the worst! Don't get an account here..don't waste your time.
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October 2023 by Hugo Baas
To bad is the only well fargo open in the area on saturday
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September 2023 by Gina i.
I'm standing inside your branch and calling the branch phone number, (805) 495-7033. There is no phone ringing inside the branch. I tried calling 6 times yesterday and twice today. Since I couldn't get in touch with anyone over the phone I had to drive over here.
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September 2023 by Rob W.
Always a long line. Doesn't matter time of day. Again today, there were 12 people in line and only one teller window open. There were three other bankers behind the counter doing other things...except helping customers. Terrible customer service. Do yourself a favor and close your accounts and go anywhere else.
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September 2023 by SoCal N.
If you get Debbie, run! 1- I miss the Moorpark road location already 2- I go withdraw cash every week for Wells Fargo, this time, I had the "honor" of meeting "I hate people debbie" I walk in and there was no line.. I walk to her window and she said "can I help you?" With this tone of, are u lost? While walking away from her window, I said yes, I would like to withdraw money from my account. She said "oh.." and came back to her window I gave her my ID, I inserted my card, I typed my pin.. she hands me a paper to fill.. I said I don't know my account number she said do ur best (normally as a courtesy they always filled it for customers and we just sign but she is lazy as hell) .. I gave it back.. and it all started then.. she is staring at the screen for a good 6-7 minutes.. and scrolling with her mouse up and down and she says "did u change ur id number?" I said no.. she continued scrolling and I'm in a rush.. I was patient and trying to make small talk I said this is new the paper thing, she said yes it is for ur protection.. another few minutes passed and she is still scrolling.. like I am a suspicious person (mind you she has my id and I typed my pin and all authenticated) I said let me guess all this is for my protection too? She said yes, I wanna make sure u are protected I said I don't want to be protected I want to finish my transaction and leave.. at that point I said just cancel it and give me my id please .. she responded with do u have ur phone? I said just cancel it please and give me Id called her a piece of art and left.. went to another branch.. did the same, she verified my id, gave me the money.. was super friendly, in less than 5 minutes in and out.. (this is my normal experience every week.. except lovely Debbie) She did not say hi, started with can I help u? In a condescending manner.. did not acknowledge my greetings, did not say a word .. I hate reviewing people.. but you are in customer service.. pretend to like people please! And Wells Fargo, how many bosses u need walking around not doing anything when you have a line of 20 people with two tellers (this is not related to this visit, they had two tellers and one other customer and I. But in general they are swamped).. maybe those flashy people a Walking around can move the line or if not.. at least stay close to tellers for approvals .. just a thought.. high paid people with very little ROI
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June 2023 by Test Email
Words can not describe the inhuman conditions they honor here everything about this branch sucks and it’s time someone do something about the theft and lack of kindness the staff lacks here
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June 2023 by Brendan L.
Atms always having issues at this location. Again today drive up atm is shut down and broken. Parked and walked to the front atm and that atm is broken there as well. Walk inside and there's a long line with only 1 teller at the window. Madness.
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May 2023 by Edith F.
Never enough employees and the other ones walk around like they only supervised but not wiling to move lines along and the tellers are super slow like new but they not or don't care the line is long
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April 2023 by Stella Lee
Atm stuck whe deposit
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March 2023 by Dorene D.
This review is for the Customer service Dept when you call them. They want to blame everything in the consumer and take no responsibility for ignoring a cancellation of a Bill Pay and send nearly $9000 to Amex. Why?? How does your App ignore a cancellation of a bill pay? Why would I pay Amex again when $8200 was already paid and. Ie they have nearly $16000 of my money! No help from WellsFargo (Vanessa who was absolutely no help, basically blaming me as the customer, and a vocal tone of irritated and condescending-oh how can I forget-who HUNG UP ON ME-really? So you can't explain why and I would not let you off that easy!). Wells Fargo is in a world of trouble these days and with this issue with sending my money off to Amex for no reason after it was cancelled, is appalling! Good riddance. I am transferring ALL my money and ALL accounts to a Better trust worthy bank. Good riddance.
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September 2022 by B D.
Not generally one to leave a review for a bank...but their customer service e is just awful. Recommend going to the Wells Fargo on Janss & Moorpark. Much easier to get things done there
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August 2022 by Brandon Bairian
Went in here today at 2pm to open an account. The place had NO ONE on the floor or in offices . Behind the glass was a trainee seemed to be about 17 and looked like he was sitting in his own mess. 6 people in line w NO TELLERS. A woman was on the phone several feet behind the teller station and what seemed to be a cluless gussied up man w a strange hairstyle was turned twoards her with his back to the 6 customers in line. Ive never seen anything like this . Muttered some four letter words rather loudly and bounced to the next closest branch , stay tuned for that one, its even better...*edit after response:I was went an email as a rwsponse. They apoligized that i was angry .Gotta say that's a strange way to respond.Dont be sorry i was angry, be sorry you cannot run a branch properly . Be sorry you lost business, be sorry you alienate customers , be sorry you cant pay people well enough to even staff a branch. Hope that helps ...
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August 2022 by Joanne G.
Venessa Obiols' demeanor was extremely irritable towards us when we didn't just go along with changing the account to make things easier for her and she didn't quite have the full understanding of the term "grandfathered in" in relation to an account that was opened 13 years ago. She was not familiar with marriage license documents that predated the year 2000 and insisted on having it review twice....even after providing her with my Real ID driver's license, my passport, my marriage license, and social security card. We initially came in to clear up charges/mistakes on the account made by Wells Fargo's. This was the forth time dealing with this issue and they still couldn't get it right. We ultimately decided to close the account and will be taking our business to Bank of America.
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June 2022 by Narek H.
Let me start off by saying I have 4 Accounts with Wells Fargo and have been banking with them for a long time. I know the rules and regulations when it comes to mobile banking and one time passcode withdrawals. There is a reason why Wells Fargo created this option. However, when I proceeded to withdraw my money Pushpinder Gujral (Branch Operations Associate Manager) saw from a distance and jumped in. I don't know if it's because I'm Armenian, my accent, or just because she didn't like me. But she cut the withdrawal short and said I cannot withdraw anything more than a certain amount. The amount she stated was using mobile banking, I know this 100% but I asked for a one time passcode which allows for a greater withdrawal. Don't get me wrong my car was just out, I went and grabbed my ID and still made the withdrawal. The reason why I am upset is because of the way Pushpinder approached the situation like I was a criminal. Dear Wells Fargo, I will be reaching out to BBB regarding my experience here. It is 2022 and even with the precautionary laws you have passed to confirm one's identity while banking, your branch managers still manages to racially profiled.
