-
December 2022 by Google user
Worst bank there is, they steal your money, lock your account so u can't even get your own money. You get your card info stolen and they blame you and close your accounts without any access to your money. They Should be in jail!!!
-
December 2022 by Toby Starr
Worst bank there is, they steal your money, lock your account so u can't even get your own money. You get your card info stolen and they blame you and close your accounts without any access to your money. They Should be in jail!!!
-
January 2022 by Mike C.
Friday afternoon and only 2 tellers with a line of 15 people. I see why thus brank has only 2 stars. Very bad customer service.
-
March 2021 by Quite P.
I just drove out of my way to pick up a paycheck because I needed the money desperately. I then drove straight to the Wells Fargo bank on de los Arboles. I deposited my $255 check into the ATM as I have done numerous times over the past several years. I was then unable to withdraw any money at all out of the account until the next business day. I have in the past on numerous times deposited checks with little or no money in the bank and been able to withdraw at least $100. After unnecessarily having to go into the bank and risk my health(there's always a line in this bank and they never seem to call additional tellers for support) I was told by the teller "sometimes" the ATM will let me have my money sometimes it won't. I asked to speak to the branch manager Debjani Ghosh, and she informed me that the ATM is not within their control and I should call a separate number listed on my deposit receipt. After listening to her be of no help to me whatsoever I contacted Kevin Morrow the district assistant manager. He told me the exact same thing. Then I called the number on the receipt and ask the agent on the phone and once again I was told the exact same thing. Bottom line if you bank at Wells Fargo "sometimes you can get your money and sometimes you can't". Bank here at your own risk.It's too bad Wells Fargo isn't more upfront about their sneaky policies. Evidently I was told that if I had not use the ATM I could've come into the bank and cashed the check. This was completely avoidable.UPDATE:3/19/21 1:07AMThis afternoon while I sat across from the bank manager, and was repeatedly told (sometimes you can get your money sometimes you can't), any deposit made into the ATM would be available after midnight. As you can see from my attached screenshot of my bank statement the money is not available. This was a direct lie from the Wells Fargo bank manager. She lied to me to get me out of the bank and she'll lie to you too. I firmly believe it's what she's trained to do.Just a reminder out there Wells Fargo was the Bank that use the inside terminology "eight is great". If you don't know what that means here's a quick refresher. Wells Fargo got into a lot of trouble a few years back for opening numerous accounts under customers names without their knowledge. The term eight is great became public knowledge after Wells Fargo CEO testified in front of Congress. eight is the number of accounts that they were trying to achieve for each customer. Both legally and illegally. CEO was fired.I should have left years ago.
-
October 2020 by MrsKaz K.
I have always had a good experience at this Wells Fargo. When I went in 10/19 I went up to a teller in store and he was not properly wearing his mask. It hung below his nose. I said to him, "you are not properly wearing your mask" he told me that it's hard to breath in. He then proceeded to complete my transaction annoyed and did not adjust his mask to cover his nose. There are BIG signs all over the door when you walk In that require masks. How can they require Customers to wear masks when their own employees don't properly wear them while working. Sure, he was behind glass, but there was another co worker in that area too. They need to do better in enforcing this mask policy.
-
September 2020 by Diana F.
You know what super annoying when the teller proceeds to argue with you because he doesn't understand when you say Car and not Card!$ I'm sorry you're having a bad day. ... So next time Mr cutie pie leave your tattoos and your attitude at home because I'm having enough attitude at home I don't need to go to the bank and have your attitude on top of that I had to go outside and use the ATM to do my deposit do you know how hot it is out there ??
-
March 2019 by Ray G.
Great consistent customer service is what I get every time I visit this branch of Wells Fargo. The branch manager Lupita leads her team with a positive and supportive attitude and greets all her clientele with a smile. Tellers like Christopher mirror her positivity and consistently give excellent customer service.
-
October 2018 by Brian C.
Very helpful and attentive. Hugo helped me out with removing an affiliate off my account. If you come here have Hugo Espinosa take care of you.
-
September 2017 by Tonia A.
This place is ridiculous! They had me wait to verify a $1100 dollar payroll check. Stating it's policy... that's BS! Any other branch I've been to has never had to call my employer to verify the amount or anything else. Instances like such is definitely why I will never, ever bank with Wells Fargo.
-
January 2017 by Lisa P.
ATM doesn't warn you funds are not avail bank won't help you customer service doesn't care horrible horrible very deceitful @wellsfargo very dissatisfied customer after being a very loyal customer and can't do anything for you no matter how long you've been with them. No empathy !!!!!
-
November 2016 by Alice J.
Really. I walk in to do a car payment (nothing new) and hand all the right paper work over. It has the account number and amounts. And the girl goes where's the number. Are you serious? I tell her on the paper I just placed in front of you. She then has this smirk on her face. I should've been the one with a smirk. Learn to hide your resting face honey. Or get out of customer service. There was a supervisor standing behind her and i couldn't believe she let her get away with that smug attitude. I get chewed up at work for not smiling. Work on your customer care.
-
December 2015 by Elizabeth M.
I ordered a gift card on line on 12/14/2015 for a Christmas gift, the card was never delivered, the told me it will take until January 6,2015 for them to get the gift card, crazy this was a Christmas gift for this year 2015 not 2016, and now they are telling me that if they don't get the card by the 6th of January they will send a replacement and I have to wait another 3 weeks to get . If I decide to cancel the order they will charge me $15.00 fee . what a DISAPPOINTING situation . I WILL NEVER buy another gift card from Wells Fargo Bank ever again worst experience ever.. I gave one star if I had a different option I would give -100. BAD BAD BAD experience. Never again even if Wells Fargo Bank was last the Bank on Earth.
-
May 2015 by C B.
The worst ever. Moved to the area and went to open accounts. Did a bit of research and had some questions. The person who sat us down at his desk straight up asked how much money we had before asking our names! Then he proceeded to read info from wellsfargo.com. um, thanks, I can read. He had no answers for our questions and yelled to some coworker to help, which she didn't. So I got over it very quickly and thanked him for his time and said we'd think about it and he actually said "what do I have to do to get you to open an account with us today?". I suppose they consider opening bank accounts with their company akin to buying a used car.
-
May 2015 by Emily C.
I had my wallet stolen and had just come from the dmv across the street into this branch to get a new ATM card. The woman who "helped" me and the manager who she consulted both agreed that me having a paper license and an expired drivers license (which I had brought with me to the DMV in case they needed some sort of photo) was not sufficient enough for them to give me a temporary ATM card or order me a new ATM card. They asked me questions that would verify my identity as well which I was more than happy to answer. Their final decision was that I should come back once I have my new license in hand (huh????) These two people were idiots. God forbid anything unfortunate happen to either of them and they need assistance anywhere. I hope they are shown the same level of incompetence. Fortunately, I left this branch and went straight to another and was not only helped but the staff was horrified at my prior treatment. I had a new card within 16 minutes of leaving the first branch. This experience was my first time stepping foot in the Arboles branch and my last! Go elsewhere and save your sanity.
-
September 2012 by Amanda L.
They're okay, about standard. Here is my one complaint about WElls Fargo - they shove customer service down your throat. There is a fine line between being having good customer service and stalking your customers. It ends up feeling creepy. I'm just saying, I don't need someone to say, "To make your day a little sweeter, can I offer you a piece of candy?", or, "In order to give you the best customer service can I now ask you slide your card?" It's was all these overkill niceties. Yes, this is a First World Problem, but I cringe whenever i have to go in there.
