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March 2023 by Calvin A.
Interest rates on savings and CDs are horrendous - they are non-competitive with other banks. As many other reviews mentioned, customer service is horrible. I had a Premier agent assigned to me, and she did nothing to make sure I was getting market level interest rates. Extremely disappointing, and will be switching banks. PS: No Saturday hours available. You want me to leave work early and face poor customer service in today's internet age?
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January 2023 by L C.
Woefully understaffed, dismissive and inattentive management. Switching banks after 20+ years.
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July 2022 by Karen J.
For some reason this branch is always so slow. 5 people in line, two tellers and no help. It's always like this.
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December 2021 by Gregory G.
ATMs are always down. Staff inside are losers and can't handle basic things Run. To anywhere else
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September 2021 by Madison H.
a "banker" from wells fargo called me and fradulantly charged my account for $600+ from this locations ATM, funny because they called me from the fraud number on Wells Fargo's website , used their email and text format. the banker was rude and had my whole social , whole card pin and my home address. As soon as I got suspicious he hungup on me . This is Disgusting I hope they get caught and Wells Fargo you should look into your security and who you hire . I hope this POS gets the law . I had to freeze all credit , change every single password , put a massive investigation into my account and re open new accounts for everything . WATCH OUT !!!
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February 2021 by Alex B.
Not sure why all the negative reviews. I found the staff very friendly and helpful. Go there once a month and it's always a nice experience.
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September 2020 by Jack D.
Not sure why the reviewer of 2/17/19 gave a one star review. Miss Patel is great and has always been there for myself and my wife. Everyone at this bank are knowledgeable and responds quickly to help.
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September 2019 by Evan O.
Most people tend to go out of their way when something is terrible about their experience, and i've never been the type - however, i do think it is imperative to commend businesses and people who excel in their field. In a world where it's easier to hide behind a computer screen and angrily mash keys for some sort of self justification instead of confronting a bad experience directly to avoid tainting the name of a business. THAT being said, this Wells Fargo service manager, Anelize is beyond exceptional at customer service management. She is kind, patient, and does everything in her power to make sure the customer is happy. I had an experience today that was difficult to sort out and she handled it with poise and sophistication. But what i want to point out more than anything, is that this was not an isolated incident. I had actually came in to the branch the day before to make a deposit and watched her work patiently with a non-english speaker to ensure he was getting what he asked for. And inevitably left with a big smile on his face!
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February 2019 by Sarai O.
Horrible customer service, avoid Uma Patel. Instead of nicely explaining things to you and helping you work though things they simply blame you and make you feel like you're incompetent. If I could do negative stars I would. This place was the most convenient to drive to distance wise, but from now on what's an extra couple minutes for better service. If you need an ATM perfect but if you need a banker just avoid this place like the plague.
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March 2016 by Brendon P.
Chanel was unhelpful and was unclear with where she was putting my money and into which account. I will not go back to her. Although the Wells Fargo bank was very nice and I love having wellsfargo as my bank
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October 2015 by Gloria P.
Brand spanking new. It smells wonderful inside. I walked in and was greeted with a friendly smile and welcome. All I needed was an ATM, which are inside. The ATM's are 24 hours. Just swipe your card for access. I have been banking with Wells Fargo for years and always receive great hassle free customer service from the employees. This location is conveniently located in the Sprouts shopping center. This branch does not have a drive thru ATM. Don't forget to grab a water bottle on you exit.
