Walgreens, a popular pharmacy chain, has received mixed reviews from customers. The pharmacy personnel are often praised for their excellent service, with customers reporting prompt and kind treatment during vaccine appointments. The pharmacy staff is described as friendly, helpful, and willing to go the extra mile, such as one employee offering to bring a needed prescription during her lunch break. However, some customers have had less positive experiences, reporting poor service, unfriendly staff, and understaffing issues. The management at certain locations has also been criticized. Despite these drawbacks, the Walgreens Pharmacy on Ventu Park Road has been singled out for exceptional service, with a hard-working and exemplary staff that treat customers with respect, quickly fill medications, and handle a busy pharmacy with ease. The drive-through service is also noted as a convenient and smooth option for picking up prescriptions. Overall, Walgreens seems to provide a mixed bag of experiences, with standout service at some locations, but room for improvement in others.
Excellent service on behalf of the Pharmacy personnel. Went there for vaccines on two separate occasions and was treated promptly and very kindly each time. Easy sign in via barcode for my appointments once arrived and they came to get me at the waiting area when ready.
September 2025
Ive never waited 30 minutes on hold to never speak to a pharmacist before. I just hung up. Something is wrong on the service side of this pharmacy.
August 2025
Lorraine at the Ventu location in Newbury Park saved me with a photo order that did not upload. She was so helpful patient and amazing!!!!!!
