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May 2024 by Payton Wilson
Went with my husband yesterday to upgrade his phone. Service seemed good at the time, , but he went back today per their advice to trade in his old phone for what we were told would be money in hand, and ended up being a credit on the account, not even an offer for a refund of the down payment he paid yesterday. On top of this, the employee said he’d “throw in a free charger”, and then forgot to provide a receipt once the phone transaction was complete.
When my husband obtained a receipt today for yesterdays purchase, he discovered he’d been charged for the charger that he did not even ask for.
At this point, wouldn’t even recommend verizon as a provider, as these types of dealings seem encouraged by the company as a whole.
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December 2023 by Mercedes Rodda
Very friendly and helpful!
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December 2023 by Mahasti Daftary
Great experience in the store.Friendly and knowledgeable staff.
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November 2023 by Diana Flore-Johnson (Di)
Prior to today the store was a joke, but today we dealt with hey nice guy finally got my phone after a very long wait so I was very grateful. I don’t remember his name. I think it was Sean.
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November 2023 by Joanne Griffo
The employees are all very nice. Easy to talk to and ask questions of. Mario explained everything well. Very good experience all around.
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October 2023 by Wendy Smith
Great experience at the Verizon store!
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October 2023 by Lisa I.
Please check you itemized receipt if you purchase a phone from this retailer. I purchased a phone here yesterday from Camren and naively did not look at my bill before leaving the store. He had added a $39.99 charge for smartphone set up that he did not mention (and he didn't even set it up because it was a gift and it couldn't be set up yet), a monthly charge for Mobile Protection service for the phone (I had not asked for this and he did not mention it), suggested a bundle of accessories that would cost an additional $150 but it was actually $170, and never mentioned Verizon was going to charge me a $35.00 upgrade fee for just buying a new phone for an existing line. Very irritating experience with a bunch of "gotchas". Not sure if a Verizon company store would be better but I'd steer clear of these Victra stores.
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October 2023 by Don McCarthy
Went in for a new phone and Emma was extremely helpful and got the new phone and everything transferred with out any trouble. Awesome
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August 2023 by Mark Harris
Cameron and the rest of the team were outstanding, professional, friendly, and helpful. I couldn't ask for more. I highly recommend this store and will conduct all my Verizon business there.
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July 2023 by Paul Stein
As usual Richard was great. He expertly helped my wife get a new phone. She is even less of a techie than me.
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July 2023 by Richard Mac Dermot
Always helpful and knowledgeable
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July 2023 by Stratele S.
The worst Verizon store I've ever been in. Came in for help with my iPhone and they tried to tell me there was no issue. Instead, they tried to sell me their wifi service. I went to the closest Apple Store and they found and fixed the issue with my phone. Yes there was an issue guys at Verizon. Do better.
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July 2023 by Diane Haddad
It was like Happy Hour without the drinks. He was an amazing representative. The best experience I've ever had getting a phone.
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April 2023 by Evan Hrychyk
The service here is phenomenal. Alex really knew his stuff and talking with him was like catching up with an old friend. Give this guy a raise!
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February 2023 by Cindy M.
We went into Verizon for an upgrade on a new iPhone. Jason helped us and he couldn't have been nicer spent a lot of time explaining options and set everything up. We were 100 percent satisfied and he was awesome.
