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August 2024 by Paul Ferruzza
This UPS Store is the worst! The owner/manager is a complete a$$! He is rude and obnoxious and has the worst customer service ever. He has no problem yelling at customers if he feels things aren’t going his way. He has yelled at me twice about Amazon returns and actually refused to take my Amazon return. I have seen him argue with other customers as well. I would avoid this place for any shipping or printing since they have no idea how to treat customers. He should have his franchise license yanked because he has no idea how to treat people or customers, period
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August 2024 by bryson raile
Went here to send in Xbox controller to Microsoft, the guy who I presume is the owner was extremely rude and my package never arrived at its destination
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August 2024 by Jainish Mistry
Such douchebag employees. I called the store and before even I can ask my question or finish my sentence employee hung up the call without bothering to even know why I called.
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July 2024 by Stella Lee
Very friendly and helpful
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June 2024 by Linda Mead
Always very helpful and friendly staff
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May 2024 by Zachary Gluzman
Worst ever don’t ever go there horrible service wanted to throw hands
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May 2024 by Jake Flaherty
The guy at the front was comically rude. I needed to print a document, and I had asked if there was an email I could send the pages to. He kept saying I was wasting his time. A group came in and he said “you see people come in and you waste my time”. I walked out confused. I use UPS frequently to ship work materials weekly. It’s a bummer it’s so close because I won’t ever go back.
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May 2024 by Joseph Stewart
Such a nice store. Staff is so friendly and helpful. Glad this store is in my community.
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February 2024 by Bryce Quilico
Complete jerk on the phone. Hung up on me for asking a simple question. Do not do business here.
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February 2024 by Karla Grau
Best UPS store!!! They are all so friendly, professional and accommodating.❤️ I am in this store regularly and the teams interaction with all the customers are always so pleasant. Thank You for the best service around!!! A++++++
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December 2023 by Kasi Corbett
Everyone at this store is always so kind and helpful. I have been here many times I. The past 10+ years, genuine, caring and helpful. Such a gem we have here.
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December 2023 by Amanda Luthy
I popped in today to ask for some help with my shipper account—a question anyone with access to the right system would have been able to answer quickly. Unfortunately, this franchise does not have access to the system. No problem.That’s not my issue.My issue was that instead of this information being be conveyed professionally I was rudely ordered to “call UPS. I am not customer support! I am a franchise.” In addition to that, sir, you’re also not a shrewd businessman. The 0 additional effort to be polite would have earned my future business. Now, I will go to the UPS Store on Janss and Moorpark for future UPS store needs. Ironically, they *also* didn’t have access to help me, but that information was conveyed by a professional who understands customer service.
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October 2023 by Chelsey Kahanowitch
Such a great experience! I had done my Amazon returns all wrong and the sweet young lady working today walked me through cancelling all of my many orders and selecting the correct return process. 5 star service for sure.
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October 2023 by STEPHEN CHRISTIAN
well i almost didnt go in because of the crazy low rating but they had 3 people working all moving folks through asap nicely & handled my package box fill & ship in under 10 minutes my box is at the Westlake upss (which is a great place to do your shipping business by the way) but i wanted 2 save gas as my storage is there in NP so great job guys!
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September 2023 by Matt C
Wow, like everyone has said I should have read the reviews. I had a rather expensive package being delivered, which I called them to verify if this was possible and Azam said yes, I even went in there in person to verify and he said yes $10 fee. It was delivered with a phone call saying it was delivered, I went in and I was denied. Azam said it wasn’t delivered and he had no name matching my ID. Package was on the floor and I was staring at it, I told him to check the package and he refused saying it wasn’t mine. I informed him it was delivered Tuesday and they even called me, he said no one called me and it was probably a scam. I then showed Azam my tracking number and it said it was signed by Azam….. he then ohhhhhh I have it now. It’s right here (same package I told him to check) without the proof from FedEx who knows what would have occurred. Use this review as you wish.
