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August 2024 by Drew Rams
Great service! I called in regard to a problem I was having with my insurance. Alexandra Mae not only was very friendly but managed to take action immediately contacting my insurance and solving the problem within minutes.
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July 2024 by Matt Watkins
Working with Thousand Oaks Insurance and John Knowd was an absolute pleasure. He carefully guided me through the process of insuring a home in a high fire severity zone and was very communicative and professional along the way.
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July 2024 by K Grant
Phena is absolutely the best agent I have ever had. After my mom passed, we discovered we needed a new homeowners policy because the old one was in her name. My mom’s agent spent weeks trying to find us a new policy in today’s CA marketplace - a nearly impossible task given how many insurers have left the state. After no luck with her, as well as no luck on my own, I stumbled across the reviews for Thousand Oaks Insurance Agency. I honestly feel like I struck gold when I decided to call. Phena answered and was immediately both professional and reassuringly easy to talk with. She listened to me, asked pertinent questions, gave easy to understand explanations, and all in all made me feel like I finally had someone in my corner who could help. And that’s exactly what she did - less than a week later, not only did we have the new homeowners policy we needed, we also had better coverage than we’ve ever had. Phena looked over our various insurances and made suggestions for changes that filled in gaps we didn’t even know about, while eliminating unnecessary items as well, all while keeping within our budget. If you have any insurance needs or questions, please give Phena a call - she’s amazing! You will not regret it.
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July 2024 by Tanya Payne
John was very professional, knowledgeable and very attentive in helping us with our insurance needs. Great service and follow up! Thanks John.
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July 2024 by Gloria Ibarra
Horrible experience. I was back and forth with Phena for over a month trying to get a car insurance quote. Told her that we were only interested in car insurance in my originating email. I did not hear back from her, so emailed various times, called, left a voicemail and finally got ahold of her by scheduling a call via the website. She explained the situation with needing to bundle insurances, but said she would get back to me the next day with an update. Never did. Had to email twice, then call days later only to be told the same thing. It was a frustrating experience as I gave her all of the necessary information, and was transparent with only needing car insurance, and I had to practically chase her for an answer. Waited 1 month for nothing, and no updates despite emailing, calling, leaving voice-mails, etc. Totally understand the state of current insurance companies , but the communication on her end was non-existent.
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July 2024 by Darren Phan
Super responsive, explains things clearly, and speaking with John I can tell he genuinely cares.
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June 2024 by Haulin Junk LLC
I've been working with John for about 4 years now and couldn't be happier! Very responsive to me and all my business insurance needs!
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June 2024 by Jim McCaffery
Thousand Oaks Insurance Agency was extremely helpful in helping me obtain homeowners insurance after my prior insurer non-renewed me (they left residential business completely). Phena Demyon was easy to work with, explained the complexities and found us some good coverage. I'd recommend them to anyone facing this situation, which is now common in CA
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June 2024 by M. Alpert
Thousand Oaks Insurance Agency did a super job in making the process easy for us. He was very helpful and understanding! Thank you Thousand Oaks Insurance Agency! ???
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May 2024 by Rebecca Glick
John from Thousand Oaks Insurance Agency helped my mom quickly find new homeowners insurance after a recent policy cancellation. He was incredibly patient, answering all of our questions and running multiple rounds of policy combinations (e.g. home + auto, different policy limits). Each time, he clearly presented each option. He even put together short videos explanations walking through each aspect and term of the policy, making selecting the right insurance approachable. We appreciated his professionalism, responsiveness, and consideration. On top of all that, the policy he found was significantly less expensive (~30%) than my mom's prior one, with equivalent coverage. We would recommend John and Thousand Oaks Insurance Agency without hesitation!
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May 2024 by Dean Santoro
Quick and easy
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May 2024 by Audrey Rusch
My experience is related to working with John Knowd to secure Homeowners Insurance in CA. John was extremely responsive, knowledgable and professional. Within a day, he had identified an option that could fit our needs and made himself available to answer my questions to understand the coverage and the current California market. I highly recommend Thousand Oaks and, in particular, John to assist with your insurance questions / needs. Thanks, John!
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April 2024 by Devin Frisbie
Was looking for Home insurance and while it was a struggle finding one, as all major insurance wouldnt write new policies in CA, Phena Demyon came to the rescue. Answered few questions and Phena and Team found one for me and I was able to get insured same day. Cant say enough about how Professional and understanding Phena was, as all new policies arent all the same. Glad I found them!
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April 2024 by Janet Cooper
Extremely helpful and efficient. Answered all my questions and made sure I had the correct coverage on home and auto. Made changing insurance companies easy and stress free. Thank you John
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April 2024 by Frank Ferrera
First time we've used an independent insurance broker. I was very impressed with Phena's knowledge of different companies; what coverage they offer, finding the best fit based on our budget and requirements. We saved just under $3,000 for a year's coverage on home, auto, and umbrella policies for the same and even at times with better coverage. If your current carrier jacked up your renewal prices, I recommend highly you contact Phena at Thousand Oaks Insurance Agency. You just might be pleasantly surprised with coverage and price.
